Assessment of a consultation-liaison psychiatry and psychology health care program.
OBJECTIVE
To investigate the relevance of subjective criteria adopted by a psychiatry and psychology consultation-liaison service, and their suitability in the evaluation of case registries and objective results.


METHODS
Semi-structured interviews were conducted and all supervisors of the university hospital service were interviewed. Routinely collected case registries were also reviewed. Standardized assessment with content analysis for each category was carried out.


RESULTS
The results showed distortions in the adopted service focus (doctor-patient relationship) and consultant requests. This focus is more on consulting physician-oriented interventions than on patients.


CONCLUSIONS
Evaluation of the relevance of service criteria could help promoting quality assessment of the services provided, mainly when objective criteria have not yet been established to assure their suitability.
Andreoli
Paola B A
PB
Departamento de Psiquiatria, Escola Paulista de Medicina, Universidade Federal de São Paulo, São Paulo, SP, Brasil. pbandreoli@psiquiatria.epm.br
Mari
Jair de J
Jde J
D000328:Adult; D005260:Female; D006801:Humans; D008297:Male; D001523:Mental Disorders / Q000175:diagnosis / Q000628:therapy; D008605:Mental Health Services / Q000592:standards*; D010817:Physician-Patient Relations; D015397:Program Evaluation; D011567:Psychiatric Department, Hospital; D011785:Quality Assurance, Health Care; D012017:Referral and Consultation / Q000592:standards