title: Assessing therapeutic intervention used by NHS Direct nurse advisers.
abstract: The National Service Framework for Mental Health has identified NHS Direct as a "new point of access" to appropriate mental health services. Mental health calls account for approximately 4% of all calls received by NHS Direct but raise the greatest level of anxiety among advisers and take twice as long to deal with as other calls. In order to provide adequate advice, it is essential to ensure nurse advisers can deal with this type of call. As a first step in meeting these needs this short research article reports on the types of interventions deployed by 18 nurse advisers during role-plays with a mental health "client" expressing self-harm.
authors.affiliation: Department of Mental Health and Learning Disability Nursing, South Yorkshire/Humberside NHS Direct, UK.
authors.forename: R
authors.initials: R
authors.lastname: Ashmore
authors.forename: S
authors.initials: S
authors.lastname: Hemingway
authors.forename: J
authors.initials: J
authors.lastname: Lees
authors.forename: M
authors.initials: M
authors.lastname: Barker
mesh_terms: D001291:Attitude of Health Personnel; D003376:Counseling / Q000379:methods* / Q000592:standards; D003419:Crisis Intervention / Q000379:methods / Q000592:standards; D015277:Hotlines / Q000592:standards*; D006801:Humans; D008605:Mental Health Services / Q000592:standards; D024802:Nurse's Role; D015403:Nursing Evaluation Research; D009740:Nursing Staff / Q000523:psychology; D010353:Patient Education as Topic / Q000379:methods / Q000592:standards; D011568:Psychiatric Nursing / Q000379:methods* / Q000592:standards; D012381:Role Playing; D016728:Self-Injurious Behavior / Q000451:nursing / Q000517:prevention & control*; D012944:Social Support; D013222:State Medicine / Q000592:standards; D006113:United Kingdom