Evaluation of Rahim's Organizational Conflict Inventory-II as a measure of conflict-handling styles in a sample of Indian salespersons.
A mail survey of 108 salespersons was conducted to examine their conflict-handling styles with customers. The Rahim Organizational Conflict Inventory-II was used to measure the conflict-handling styles of respondents. An exploratory and a confirmatory factor analysis were performed on the items. Analysis indicated this is a reliable and valid measure of salespersons' conflict-handling styles. Thus, sales researchers can use this measure to examine the conflict-handling styles of salespersons.
Chakrabarty
Subhra
S
Department of Marketing & Economics, Valdosta State University, GA 31698, USA. schakrab@valdosta.edu
Brown
Gene
G
Gilbert
Authur H
AH
D000223:Adaptation, Psychological; D000328:Adult; D003132:Commerce; D005260:Female; D006801:Humans; D007194:India; D007398:Interpersonal Relations; D008297:Male; D015279:Organizational Culture; D028743:Professional Misconduct; D011795:Surveys and Questionnaires