Patient involvement. It's good to talk.
Feedback from patients in an acute trust found concerns centred on a lack of information, staff attitudes, cleanliness and lack of privacy. Improvements introduced include calmer mealtimes, more ward cleaning, a new style of hospital nightgown, and offering a free toiletries bag for emergency admissions. Including patients and carers at ward sisters' development days is a powerful tool in influencing staff attitudes.
Williams
Carol
C
Mayday University Hospital.
D005246:Feedback; D019538:Health Care Surveys; D015285:Hospital-Patient Relations; D006779:Hospitals, Public / Q000592:standards*; D006801:Humans; D009936:Organizational Innovation; D017060:Patient Satisfaction; D013222:State Medicine; D017749:Total Quality Management; D006113:United Kingdom