title: Safe and sound.
abstract: Telephone triage requires careful staff selection, support, and service supervision.
authors.forename: Sandra
authors.initials: S
authors.lastname: Simonsen-Anderson
mesh_terms: D002983:Clinical Competence; D015277:Hotlines; D006801:Humans; D009730:Nursing Assessment; D010560:Personnel Selection; D011785:Quality Assurance, Health Care; D019114:Remote Consultation; D018570:Risk Assessment; D014218:Triage / Q000379:methods*; D014481:United States