title: Just a phone call. When member communication becomes a lifeline.
authors.affiliation: Health Plans, Inc., Oxford.
authors.forename: Maria Gordon
authors.initials: MG
authors.lastname: Shydlo
mesh_terms: D003142:Communication; D003153:Community Health Services / Q000458:organization & administration*; D003299:Cooperative Behavior; D003376:Counseling; D006801:Humans; D009519:New York City; D009936:Organizational Innovation; D013689:Telephone; D023481:Terrorism