title: The relevance of client-centered communication to family planning settings in developing countries: lessons from the Egyptian experience.
abstract: Concern for client's rights in the provision of reproductive health services in the developing world has prompted intense efforts by international experts to promote client-centered models of communication as a replacement for more provider-centered approaches. Nonetheless, the usefulness or feasibility of cross-cultural transplantation of client-centered models of communication has not been examined. The present study examines the feasibility, acceptability, and effectiveness of client-centered models of communication in 31 family planning clinics in Egypt. Consultations between 34 physicians and 112 clients requesting family planning methods were audio-taped and analyzed for physician communication style. Client satisfaction was measured through exit interviews. Method continuation was determined through home interviews at 3 and 7 months from the index visit. Based on audio-tape analysis, two-thirds of physician consultations were characterized as physician-centered and one-third as client-centered. Client-centered consultations were only one minute longer than physician-centered consultations. A client-centered consultation was associated with a three-fold increase in the likelihood of client satisfaction and method continuation at 7 months. A high proportion of solidarity statements (positive talk) by the physician was predictive of client satisfaction whereas a high proportion of disagreement statements and directive instructions by the physician were predictive of method discontinuation. The study findings suggest that in Egypt, as in more developed countries, client-centered models of communication are likely to produce better client outcomes than provider-centered models, with no substantial changes in the structure of services.
authors.affiliation: nabdeltawab@yahoo.com
authors.forename: Nahla
authors.initials: N
authors.lastname: Abdel-Tawab
authors.forename: Debra
authors.initials: D
authors.lastname: Roter
mesh_terms: D000328:Adult; D003142:Communication; D003271:Contraceptive Agents, Female / Q000627:therapeutic use; D003376:Counseling / Q000379:methods; D003906:Developing Countries; D004534:Egypt; D005193:Family Planning Services / Q000379:methods* / Q000706:statistics & numerical data; D005260:Female; D006801:Humans; D007434:Intrauterine Devices / Q000706:statistics & numerical data; D017060:Patient Satisfaction; D018802:Patient-Centered Care; D010817:Physician-Patient Relations; D011446:Prospective Studies
chemical_list: D003271:Contraceptive Agents, Female