Patient first: a tri-fold approach to health care transformation.
The installation of new technology affords health care facilities the tri-fold opportunity of (1) upgrading processes and systems, (2) launching providers into the forefront of health care, and (3) providing the most advanced quality of care. Redesigning patient care processes to align with new technology further presents opportunities to transform culture, enhance service excellence, increase staff accountability and promote self-esteem. Leveraging each advantage is a significant commitment that requires a comprehensive change strategy. Eastern Maine Medical Center in Bangor, ME serves as a case study for success.
Swanson
Lisa Tucker
LT
Eastern Maine Medical Center, 489 State St, Bangor, ME 04401, USA.
McDonald
Jill
J
Clough
Megan
M
McKinnon
Helen Q
HQ
D000046:Academic Medical Centers / Q000458:organization & administration; D001291:Attitude of Health Personnel; D006751:Hospital Information Systems / Q000458:organization & administration*; D006754:Hospital Restructuring / Q000458:organization & administration*; D006801:Humans; D008281:Maine; D017146:Models, Organizational; D015279:Organizational Culture; D009936:Organizational Innovation; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration; D018802:Patient-Centered Care / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*