title: Patient first: a tri-fold approach to health care transformation.
abstract: The installation of new technology affords health care facilities the tri-fold opportunity of (1) upgrading processes and systems, (2) launching providers into the forefront of health care, and (3) providing the most advanced quality of care. Redesigning patient care processes to align with new technology further presents opportunities to transform culture, enhance service excellence, increase staff accountability and promote self-esteem. Leveraging each advantage is a significant commitment that requires a comprehensive change strategy. Eastern Maine Medical Center in Bangor, ME serves as a case study for success.
authors.affiliation: Eastern Maine Medical Center, 489 State St, Bangor, ME 04401, USA.
authors.forename: Lisa Tucker
authors.initials: LT
authors.lastname: Swanson
authors.forename: Jill
authors.initials: J
authors.lastname: McDonald
authors.forename: Megan
authors.initials: M
authors.lastname: Clough
authors.forename: Helen Q
authors.initials: HQ
authors.lastname: McKinnon
mesh_terms: D000046:Academic Medical Centers / Q000458:organization & administration; D001291:Attitude of Health Personnel; D006751:Hospital Information Systems / Q000458:organization & administration*; D006754:Hospital Restructuring / Q000458:organization & administration*; D006801:Humans; D008281:Maine; D017146:Models, Organizational; D015279:Organizational Culture; D009936:Organizational Innovation; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration; D018802:Patient-Centered Care / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*