title: Turning customers into clients.
authors.affiliation: bob@holdsworth-pelton.com
authors.forename: Bob
authors.initials: B
authors.lastname: Holdsworth
mesh_terms: D003159:Community-Institutional Relations; D003258:Consumer Behavior; D004631:Emergency Medical Service Communication Systems; D004632:Emergency Medical Services / Q000458:organization & administration*; D004634:Emergency Medical Technicians; D005190:Family; D006077:Government Agencies; D006801:Humans; D007857:Leadership; D008389:Marketing of Health Services / Q000458:organization & administration*; D008402:Mass Media; D010361:Patients; D014481:United States