Perceived supervisor support: contributions to perceived organizational support and employee retention.
Three studies investigated the relationships among employees' perception of supervisor support (PSS), perceived organizational support (POS), and employee turnover. Study 1 found, with 314 employees drawn from a variety of organizations, that PSS was positively related to temporal change in POS, suggesting that PSS leads to POS. Study 2 established, with 300 retail sales employees, that the PSS-POS relationship increased with perceived supervisor status in the organization. Study 3 found, with 493 retail sales employees, evidence consistent with the view that POS completely mediated a negative relationship between PSS and employee turnover. These studies suggest that supervisors, to the extent that they are identified with the organization, contribute to POS and, ultimately, to job retention.
Eisenberger
Robert
R
Department of Psychology, University of Delaware, Newark 19716, USA. eisenber@udel.edu
Stinglhamber
Florence
F
Vandenberghe
Christian
C
Sucharski
Ivan L
IL
Rhoades
Linda
L
D000328:Adult; D004651:Employment; D005260:Female; D006801:Humans; D008297:Male; D015279:Organizational Culture; D010559:Personnel Management; D010563:Personnel Turnover; D012938:Social Perception; D012944:Social Support; D011795:Surveys and Questionnaires