Patient feedback on the anaesthetist's performance during the pre-operative visit.
A questionnaire was devised from guidelines published by the Royal College of Anaesthetists and the Association of Anaesthetists of Great Britain and Ireland for the conduct of the pre-operative interview and conduct of anaesthesia. The responses to the questionnaire formed the basis of an accumulative record of patient feedback on individual anaesthetist's performance and used as one component of annual appraisal. The median "desired answer" and "overall dissatisfaction" percentages, and the "desired : undesired answer" ratio for consultants and non-training grade doctors from 835 patients at a large Acute District General Hospital were 92%, 0.6% and 12:1, respectively.
Birmingham Heartlands and Solihull NHS Hospitals, Bordesley Green East, Birmingham B9 5SS, UK. CarnieJ@heartsol.wmids.nhs.uk
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D000776:Anesthesiology / Q000592:standards*; D002983:Clinical Competence; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011300:Preoperative Care / Q000592:standards*; D011795:Surveys and Questionnaires; D006113:United Kingdom