Creating a new culture of communication.
Dorn
Barry C
BC
Program on Health Care Negotiation and Conflict Resolution, Harvard School of Public Health, Lexington, MA, USA. bcdorn@hcna.net
Roover
Joan E
JE
D003142:Communication; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D007591:Joint Commission on Accreditation of Healthcare Organizations; D008318:Malpractice; D008824:Michigan; D017008:Negotiating; D015279:Organizational Culture; D010817:Physician-Patient Relations; D017751:Safety Management; D014342:Truth Disclosure; D014481:United States