Collect copays on the 'back end' of the visit.
Patients should be directed to a separate area after the ED visit for collection of copay payments. Discuss copays at registration, but collect them only at discharge. Train staff in how to avoid EMTALA violations. Patients are more willing to give copays if they are satisfied with the care they received.
D003669:Deductibles and Coinsurance; D004636:Emergency Service, Hospital / Q000191:economics* / Q000331:legislation & jurisprudence; D017408:Guidelines as Topic; D006801:Humans; D007345:Insurance Claim Review / Q000458:organization & administration*; D010350:Patient Credit and Collection; D017060:Patient Satisfaction; D013192:Staff Development; D014481:United States