The transformation of an IS department.
The story of one IS department's journey from chaos to efficiency all the way to innovative and award-winning is told, including details of significant changes in approach, technology, processes, and quality measurement.
Niemeyer
Dave
D
D001363:Awards and Prizes; D017598:Efficiency, Organizational; D006748:Hospital Departments / Q000458:organization & administration*; D006751:Hospital Information Systems / Q000458:organization & administration* / Q000592:standards; D006786:Hospitals, Urban / Q000458:organization & administration* / Q000592:standards; D019982:Organizational Case Studies; D009936:Organizational Innovation; D013781:Texas; D017749:Total Quality Management