Houston, we've had a problem: when do we override rules?
As important as rules are in health care, the authors explain why it is sometimes necessary to deviate from them to maximize patient outcomes. They then provide a framework for documenting, discussing, and teaching the importance of making exceptions and changing rules.
Haun
Daniel E
DE
Department of Pathology, Medical Center of Louisiana at New Orleans, New Orleans, USA. dhaun@lsuhsc.edu
Leach
Argie
A
Vivero
Rita
R
Fraser
Sarah W
SW
D003951:Diagnostic Errors / Q000517:prevention & control; D005161:Facility Regulation and Control; D006801:Humans; D007755:Laboratories, Hospital / Q000592:standards*; D008145:Louisiana; D009937:Organizational Objectives; D016134:Organizational Policy; D010337:Pathology Department, Hospital / Q000592:standards*; D011340:Problem Solving; D017064:Process Assessment, Health Care; D017749:Total Quality Management