title: [Communication with the patient. A question of quality].
abstract: Interpersonal communication as a means to promote health and well-being is presented as a strategical orientation in the nursing care process. Meanwhile, in our medium, we have observed the development of communication from a perspective much more related to complying with a service. This article has these objectives: a) to investigate this theme by highlighting analytical instruments of interaction found in bibliographical references, b) to disclose the results of research about nurse-patient communication indicators, in the context as a forum for reflection, bearing in mind the quality of treatment. The authors highlight the need to assume a responsibility shared by teaching nurses and assistants, with the goal to constantly seek to develop communicative competence and thus to contribute to a greater efficiency and an improvement in the quality of nursing care.
authors.affiliation: Escuela de Enfermería de Ribeirão Preto, Universidad de São Paulo, Brasil.
authors.forename: I A
authors.initials: IA
authors.lastname: Costa Mendes
authors.forename: M A
authors.initials: MA
authors.lastname: Trevizan
authors.forename: N
authors.initials: N
authors.lastname: Fávero
authors.forename: M S
authors.initials: MS
authors.lastname: Nogueira
authors.forename: C M
authors.initials: CM
authors.lastname: Galvão
mesh_terms: D003142:Communication; D006801:Humans; D009723:Nurse-Patient Relations; D011787:Quality of Health Care