title: Essentials for effective communication in oncology nursing: assertiveness, conflict management, delegation, and motivation.
abstract: The ability to communicate effectively with a multidisciplinary team in an assertive manner to resolve conflict, motivate others, and delegate tasks is a prerequisite skill to promote a harmonious work environment. Acquisition of this skill is often a combination of inherent attributes and learned experiences. This article describes a program on assertiveness, conflict resolution, motivation of others, and delegation. Nurses are encouraged to seek expertise from other departments (e.g., Human Resources) to help them develop similar programs.
authors.affiliation: Memorial Sloan Kettering Care Center, New York, USA.
authors.forename: M B
authors.initials: MB
authors.lastname: Walczak
authors.forename: P L
authors.initials: PL
authors.lastname: Absolon
mesh_terms: D000553:Ambulatory Care / Q000458:organization & administration*; D001242:Assertiveness; D003142:Communication; D004509:Education, Nursing, Continuing / Q000379:methods*; D006801:Humans; D007318:Inservice Training / Q000379:methods*; D007857:Leadership; D009042:Motivation; D009859:Oncology Nursing / Q000193:education*; D010348:Patient Care Team / Q000458:organization & administration; D016730:Program Development; D015397:Program Evaluation; D014481:United States