[Satisfaction and unsatisfaction factors in patients assisted by the SUS].
This study has the purpose to identify the factors that cause satisfaction and dissatisfaction to the patients who are interns in hospitals which have agreements with "Sistema Unico de Saúde-SUS", based on the assistance rendered during the period of internment. The samples were constituted of 170 patients. To obtain the data, there was used a questionnaire containing 47 closed questions. The results obtained revealed several aspects that compromise the quality of the service rendered, such as: service doctors, nutrition, nurse and the environment. Thus, concludes there is dissatisfaction of the patients with the service offered by SUS.
dos Santos
S R
SR
Departamento de Enfermagem-DEMCA/UFPB.
de Lacerda
M C
MC
D001938:Brazil; D003695:Delivery of Health Care; D006761:Hospitals; D006801:Humans; D009738:Nursing Service, Hospital; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires