title: Demonstrating quality at the physician-office level.
abstract: A multidisciplinary task force consisting of administration, quality management, directors of service, and network development staff of a nonprofit organization developed and implemented a comprehensive report card process for its 50 physician-office sites. The goals were to develop and implement a process that would provide a comprehensive summary of the administrative and clinical activity of all network sites, to develop a framework for identifying best practices within the network, and to enhance motivation to improve performance through benchmarking with physician offices within the network. This initiative also sought to transform the voluminous data collected into meaningful information that could be used to improve the process of operations and outcomes.
authors.affiliation: CHAPS Community Health Center, Inc., Staten Island University Hospital, Staten Island, New York, USA.
authors.forename: Barbara
authors.initials: B
authors.lastname: Nealand
authors.forename: Regina
authors.initials: R
authors.lastname: Bergren
mesh_terms: D019985:Benchmarking; D019058:Community Networks / Q000592:standards*; D007255:Information Services / Q000600:supply & distribution*; D009519:New York City; D009939:Organizations, Nonprofit / Q000592:standards; D018024:Peer Review, Health Care; D010559:Personnel Management; D010865:Pilot Projects; D011216:Practice Management, Medical / Q000592:standards*; D019984:Quality Indicators, Health Care; D017749:Total Quality Management