title: [An integrated concept of management for service-oriented hospitals--the "Balanced Scorecard"].
authors.affiliation: Klinik für Psychiatrie und Psychotherapie, Klinikum der Phillips-Universität Marburg. dick@med.uni-marburg.de
authors.forename: B
authors.initials: B
authors.lastname: Dick
authors.forename: A
authors.initials: A
authors.lastname: Zielke
mesh_terms: D019985:Benchmarking / Q000379:methods* / Q000592:standards; D003365:Costs and Cost Analysis; D003659:Decision Making, Organizational; D005858:Germany; D006739:Hospital Administration / Q000592:standards*; D006761:Hospitals; D006801:Humans; D007255:Information Services; D009936:Organizational Innovation; D009937:Organizational Objectives; D019984:Quality Indicators, Health Care