Staff burnout and patient satisfaction: evidence of relationships at the care unit level.
Research on burnout has thus far focused primarily on the individual; however, in work environments in which teamwork is emphasized, it seems plausible that a meaningful group-level burnout construct could emerge. This theory was tested by examining burnout in psychosocial rehabilitation teams and its effects on patient satisfaction. Three hundred thirty-three staff from 31 behavioral health teams completed the Maslach Burnout Inventory; 405 of the clients they served completed the Consumer Satisfaction Scale. Multilevel analyses (hierarchical linear modeling) confirmed the existence of a meaningful team-level burnout construct. Team-level analyses revealed significant relationships between team burnout and patient satisfaction.
Garman
Andrew N
AN
Department of Health Systems Management, Rush University, Chicago, Illinois 60612, USA. agraman@rushu.rush.edu
Corrigan
Patrick W
PW
Morris
Scott
S
D002055:Burnout, Professional; D004651:Employment; D005260:Female; D006302:Health Services Research; D006757:Hospital Units; D015285:Hospital-Patient Relations; D006801:Humans; D008297:Male; D015146:Midwestern United States; D010348:Patient Care Team; D017060:Patient Satisfaction; D010564:Personnel, Hospital / Q000523:psychology*; D011369:Professional-Patient Relations; D012046:Rehabilitation; D000078329:Workforce