Patient feedback on liaison mental health care in A&E.
Standard 4 of the National Service Framework for Mental Health states that all mental health service users should have access to services at all times. Liaison mental health services in A&E departments across the country are central to the realization of this objective. This article reports on a study carried out in an East London A & E departments to evaluate the effectiveness of liaison mental health nursing. Quantitative data was collected on referrals made to the service and qualitative data was collected through interviews with clients and a postal questionnaire to determine client satisfaction.
Callaghan
Patrick
P
Department of Mental Health and Learning Disability, City University, London.
Eales
Sarah
S
Coats
Tim
T
Bowers
Len
L
Bunker
Jennie
J
D004632:Emergency Medical Services; D005246:Feedback; D006801:Humans; D001523:Mental Disorders / Q000451:nursing*; D008605:Mental Health Services; D017060:Patient Satisfaction; D011568:Psychiatric Nursing