Program planning for a community pharmacy residency support service using the nominal group technique.
OBJECTIVE
To define programmatic objectives and initial operational priorities for CommuniRes, a university-based education and support service designed to help community pharmacists successfully implement and sustain community pharmacy residency programs (CPRPs).


METHODS
Advisory committee of nationally recognized experts in CPRPs in a small-group planning session.


METHODS
CPRPs are postgraduate clinical training experiences conducted in chain and independent community pharmacies.


METHODS
The nominal group technique (NGT), a structured approach to group planning and decision making, was used to identify and prioritize the needs of CPRPs.


METHODS
Results of the NGT exercise were used as input to a brainstorming session that defined specific CommuniRes services and resources that must be developed to meet high priority needs of CPRPs.


METHODS
Group consensus on the priority needs of CPRPs was determined through rank order voting.


RESULTS
The advisory committee identified 20 separate CPRP needs that it believed must be met to ensure that CPRPs will be successful and sustainable. Group voting resulted in the selection of six needs that were considered to be consensus priorities for services and resources provided through CommuniRes: image parity for CPRPs; CPRP marketing materials; attractive postresidency employment opportunities; well-defined goals, objectives, and residency job descriptions; return on investment and sources of ongoing funding for the residency; and opportunities and mechanisms for communicating/networking with other residents and preceptors.


CONCLUSIONS
The needs-based programmatic priorities defined by the advisory committee are now being implemented through a tripartite program consisting of live training seminars for CPRP preceptors and directors, an Internet site (www.communires.com), and a host of continuing support services available to affiliated CPRP sites. Future programmatic planning will increasingly involve CPRP preceptors, directors, and former residents to determine the ongoing needs of CPRPs.
Rupp
Michael T
MT
Center for the Advancement of Pharmacy Practice, Midwestern University College of Pharmacy, Glendale, Ariz 85308, USA. mtrupp@arizona.midwestern.edu
D004513:Education, Pharmacy, Continuing / Q000458:organization & administration*; D007397:Internship, Nonmedical / Q000458:organization & administration*; D010594:Pharmacies / Q000458:organization & administration*; D010595:Pharmacists; D010934:Planning Techniques