title: Beyond patient and employee satisfaction to loyalty: the Baptist Health Care experience.
authors.forename: Lee
authors.initials: L
authors.lastname: Reeder
mesh_terms: D019985:Benchmarking; D005431:Florida; D015285:Hospital-Patient Relations; D006801:Humans; D007588:Job Satisfaction; D008332:Management Quality Circles; D009013:Morale; D009096:Multi-Institutional Systems / Q000458:organization & administration / Q000592:standards*; D019982:Organizational Case Studies; D015279:Organizational Culture; D009936:Organizational Innovation; D017060:Patient Satisfaction; D010558:Personnel Loyalty; D011209:Power, Psychological; D012201:Reward