title: Enhancing telephone communication in the dental office.
abstract: Answering the telephone is an important first contact with the dental office. The voice tone, inflection and other non-verbal aspects of the person answering all have a profound impact on how the caller perceives the dental office. Suggestions are presented which are designed to avoid communication problems and to project a positive professional image to a caller. Audio clips are included to demonstrate variations in telephone technique to assist the reader in the development of a telephone answering protocol that reflects a desirable image for the office staff and for the dental practice.
authors.affiliation: mjensen@skypoint.com
authors.forename: M E
authors.initials: ME
authors.lastname: Jensen
mesh_terms: D003797:Dental Staff / Q000523:psychology; D006379:Helping Behavior; D006801:Humans; D011215:Practice Management, Dental; D013689:Telephone; D014705:Verbal Behavior; D014833:Voice Quality