title: [Professional accreditation of emergency care services. Experience of the polyclinic "Umberto I" of Rome].
abstract: Professional Accreditation can be seen as a Quality Improvement/Assurance Program for the delivery of Medical and Nursing Care, through organizational analysis to determine the level of compliance to specific criteria, correlated with satisfactory assistance processes. We report the experience of a professional accreditation process of an Emergency Department within a University Hospital in Rome, with high level assistance facilities. Voluntary interdisciplinary working groups were formed and working process was decomposed, as Quality Assurance Programs propose, so that critical points in each phase could be pointed out and hypothesis for improvements could be advanced for subsequent operative planning of changes. This method was used and applied to analyze the Emergency Department's "mission", clearing the goals of department, accordingly with the hospital's management mandate, and therefore permit the assessment of the level of compliance to quality indicators. Results of the different phases and critical analysis of all the steps are described.
authors.affiliation: Dipartimento Emergenza e Accettazione, Universita la Sapienz, Azienda Policlinico Umberto 1o, Roma.
authors.forename: A S
authors.initials: AS
authors.lastname: Guzzo
authors.forename: R
authors.initials: R
authors.lastname: Torre
authors.forename: S
authors.initials: S
authors.lastname: Sodo
authors.forename: C
authors.initials: C
authors.lastname: Luciani
authors.forename: G
authors.initials: G
authors.lastname: Bertazzoni
mesh_terms: D000068:Accreditation; D004638:Emergency Treatment / Q000451:nursing*; D006268:Health Facilities; D012384:Rome