title: Back to basics 3. Making service excellence a priority.
authors.affiliation: The Studer Group, Pensacola, Fla., USA.
authors.forename: Quint
authors.initials: Q
authors.lastname: Studer
mesh_terms: D000573:American Hospital Association; D019985:Benchmarking; D016542:Chief Executive Officers, Hospital / Q000592:standards; D017598:Efficiency, Organizational; D005431:Florida; D006075:Governing Board; D019538:Health Care Surveys; D006764:Hospitals, Community / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care; D017749:Total Quality Management / Q000706:statistics & numerical data*; D014481:United States