[Strategic planning: integration of training and quality. Experience at the Umberto I Polyclinic of Rome].
This work shows how personnel involvement is one change strategy used in a complex organization making use of education and quality as main reorganization factors in a hospital system based on old management that didn't consider personnel as a strategy resource within a reorganizational change.
Luciani
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C
Direzione Sanitaria/U.O. per il miglioramento della Qualità, Azienda Policlinico Umberto I Roma.
Cencetti
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S
Vaia
F
F
Sodo
S
S
D006786:Hospitals, Urban / Q000458:organization & administration* / Q000592:standards*; D006801:Humans; D009741:Nursing Staff, Hospital / Q000193:education / Q000592:standards; D010564:Personnel, Hospital; D011787:Quality of Health Care; D012384:Rome; D011795:Surveys and Questionnaires; D000078329:Workforce