title: Redesign with customers in mind.
authors.affiliation: RTKL Associates Inc., 1717 Pacific Ave., Dallas, TX 75201-4655, USA.
authors.forename: Curt
authors.initials: C
authors.lastname: Whelan
mesh_terms: D003258:Consumer Behavior; D005160:Facility Design and Construction; D006272:Health Facility Environment; D006301:Health Services Needs and Demand; D006801:Humans; D015279:Organizational Culture; D014481:United States