title: Senior leaders' role in improving the performance of the front-line delivery units.
authors.affiliation: Visiting Nurse Services of New York, New York, USA.
authors.forename: Joan
authors.initials: J
authors.lastname: Marren
authors.forename: Ann Marie R
authors.initials: AM
authors.lastname: Hess
mesh_terms: D019985:Benchmarking / Q000379:methods*; D003266:Continuity of Patient Care / Q000458:organization & administration* / Q000592:standards; D003695:Delivery of Health Care / Q000458:organization & administration* / Q000592:standards; D006302:Health Services Research; D006801:Humans; D007857:Leadership; D010348:Patient Care Team; D013597:Systems Analysis; D017749:Total Quality Management; D014481:United States