title: Improving services by listening to patients.
abstract: When an elderly care unit took part in a national survey of patients' views, the results prompted staff to try to improve the service they offered. Changes were made on the basis of the survey, including improved patient information, changes in visiting hours and the provision of activities for patients. Further surveys have shown increased patient satisfaction, while staff morale has improved and sickness absence has decreased.
authors.affiliation: New Cross Hospital, Wolverhampton.
authors.forename: Rosemary
authors.initials: R
authors.lastname: Matthewson
mesh_terms: D003625:Data Collection; D006801:Humans; D010067:Ownership; D010358:Patient Participation; D017060:Patient Satisfaction; D011787:Quality of Health Care; D011795:Surveys and Questionnaires; D006113:United Kingdom