Improving patient satisfaction through multidisciplinary performance improvement teams.
Hospitals today are challenged by high patient census, rising acuity, and workforce issues that can result in a serious decline in overall patient satisfaction. This article discusses how one hospital tackled the issue of declining patient satisfaction scores on five "troubled" patient care units through a performance improvement strategy that included MD-RN partnerships, co-mentoring, and unit staff development and involvement in the problem-solving process. The result was a steady improvement in patient satisfaction over a 6-month period.
D006801:Humans; D009723:Nurse-Patient Relations; D010348:Patient Care Team / Q000458:organization & administration*; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000639:trends*; D011795:Surveys and Questionnaires; D013781:Texas