title: Getting a grip on your phone calls.
authors.affiliation: Physicians Practice Inc., Atlanta, USA.
authors.forename: Elizabeth W
authors.initials: EW
authors.lastname: Woodcock
mesh_terms: D005194:Family Practice / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D011216:Practice Management, Medical; D013689:Telephone; D014481:United States