title: Patient satisfaction outcomes in nurse-managed centers.
abstract: Patient satisfaction remains one of the critical benchmarks of primary care delivery. Although much of the research reporting outcomes related to nurse-managed centers (NMC) has included patient satisfaction, most of the reports have been limited to individual clinical settings. This study collected satisfaction data from 7 NMCs operated by 4 different academic institutions. Results demonstrated 3 components of patient satisfaction: patient perceptions of care, phone contact, and the patient's willingness to return to or recommend the clinic. Consistent with previous research, professional responsiveness and respect and courtesy from nurse practitioners were rated high on the composite satisfaction levels from a heterogeneous sample of consumers.
authors.affiliation: Wayne State University, College of Nursing, Plymouth, Mich., USA. ramonabenkert@wayne.edu
authors.forename: Ramona
authors.initials: R
authors.lastname: Benkert
authors.forename: Violet
authors.initials: V
authors.lastname: Barkauskas
authors.forename: Joanne
authors.initials: J
authors.lastname: Pohl
authors.forename: William
authors.initials: W
authors.lastname: Corser
authors.forename: Clare
authors.initials: C
authors.lastname: Tanner
authors.forename: Margaret
authors.initials: M
authors.lastname: Wells
authors.forename: Jean
authors.initials: J
authors.lastname: Nagelkirk
mesh_terms: D000046:Academic Medical Centers; D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D002648:Child; D002675:Child, Preschool; D003151:Community Health Centers / Q000592:standards*; D005260:Female; D006801:Humans; D007223:Infant; D007231:Infant, Newborn; D008297:Male; D008824:Michigan; D008875:Middle Aged; D009722:Nurse Practitioners / Q000592:standards*; D015401:Nursing Administration Research / Q000458:organization & administration; D015403:Nursing Evaluation Research / Q000458:organization & administration; D017063:Outcome Assessment, Health Care / Q000458:organization & administration*; D017060:Patient Satisfaction; D011320:Primary Health Care / Q000592:standards; D015397:Program Evaluation