Patient satisfaction outcomes in nurse-managed centers.
Patient satisfaction remains one of the critical benchmarks of primary care delivery. Although much of the research reporting outcomes related to nurse-managed centers (NMC) has included patient satisfaction, most of the reports have been limited to individual clinical settings. This study collected satisfaction data from 7 NMCs operated by 4 different academic institutions. Results demonstrated 3 components of patient satisfaction: patient perceptions of care, phone contact, and the patient's willingness to return to or recommend the clinic. Consistent with previous research, professional responsiveness and respect and courtesy from nurse practitioners were rated high on the composite satisfaction levels from a heterogeneous sample of consumers.
Benkert
Ramona
R
Wayne State University, College of Nursing, Plymouth, Mich., USA. ramonabenkert@wayne.edu
Barkauskas
Violet
V
Pohl
Joanne
J
Corser
William
W
Tanner
Clare
C
Wells
Margaret
M
Nagelkirk
Jean
J
D000046:Academic Medical Centers; D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D002648:Child; D002675:Child, Preschool; D003151:Community Health Centers / Q000592:standards*; D005260:Female; D006801:Humans; D007223:Infant; D007231:Infant, Newborn; D008297:Male; D008824:Michigan; D008875:Middle Aged; D009722:Nurse Practitioners / Q000592:standards*; D015401:Nursing Administration Research / Q000458:organization & administration; D015403:Nursing Evaluation Research / Q000458:organization & administration; D017063:Outcome Assessment, Health Care / Q000458:organization & administration*; D017060:Patient Satisfaction; D011320:Primary Health Care / Q000592:standards; D015397:Program Evaluation