[Quality of nursing diagnosis and patient satisfaction. A review of the literature].
This article presents the current state of the art regarding the relationship between nursing diagnostics and patient satisfaction. Of the 98 studies examined, nineteen met the inclusion criteria and were investigated by content analysis. Answering the question of a possible relationship is based on a preceding conceptual analysis of nursing diagnostics and patient satisfaction. The results yield concept clarifications and rationales for these concepts. Nurses aiming to meet patients' needs and giving patient centred care use nursing diagnostics. Nursing diagnostics allow specific assessments of nursing problems and provide the basis for nursing interventions. Nursing diagnoses influence all elements of professional practice and are basic for patient classification systems. Patient satisfaction was mainly investigated in relation to the nursing process and often showed high overall scores. The interactive, social and supporting skills of nurses are most important for patient satisfaction. Nursing diagnostics and patient satisfaction have been evaluated frequently. However, only little research was done to find results about their relationship. The state of the current literature is discussed and recommendations for further research are presented. The literature review yields implications for practice and education.
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Schulleiterin Höhere Fachausbildung Pflege und wissenschaftliche Mitarbeiterin Bereich Weiterbildungen, Ausbildungszentrum Insel, Murtenstrasse 10, CH-3010 Bern. Maria.Mueller@azi.insel.ch
D005260:Female; D006801:Humans; D009730:Nursing Assessment; D009733:Nursing Diagnosis; D010347:Patient Care Planning; D017060:Patient Satisfaction