Use score card to boost quality.
Keeping a score card can identify problem areas and track improvements. When specific goals are reached, staff are given rewards such as thank-you letters, tokens, or pizza parties. Staff are kept informed about the results of the score card through bulletin board postings, staff meetings, and the hospital Intranet. Data are collected with manual entry by nursing staff, chart review by performance improvement, and a computerized program.
D004636:Emergency Service, Hospital / Q000592:standards*; D006801:Humans; D033181:Information Dissemination; D009820:Ohio; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care; D017749:Total Quality Management / Q000379:methods*; D014481:United States