title: Satisfaction with health care of dually eligible older beneficiaries.
abstract: Satisfaction with health care was compared for dually eligible older beneficiaries receiving care in three settings: a managed care organization (MCO) that is at risk for providing Medicare and Medicaid benefits (n = 200); the fee-for-service (FFS) sector in the same ZIP Code (n = 201); and respondents to the national Medicare Current Beneficiary Survey (MCBS) (n = 531). Patients in the MCO were more likely to be highly satisfied in three domains--global quality, access to care, and technical skills--compared with patients in the local and national FFS study groups but fewer were highly satisfied with the interpersonal manner of their providers.
authors.affiliation: Health Services Research and Development Center, John Hopkins University School of Hygiene and Public Health, Department of Health Policy and Management, USA. lburton@jhsph.edu
authors.forename: L C
authors.initials: LC
authors.lastname: Burton
authors.forename: J P
authors.initials: JP
authors.lastname: Weiner
authors.forename: J
authors.initials: J
authors.lastname: Folkemer
authors.forename: J
authors.initials: J
authors.lastname: Kasper
authors.forename: P S
authors.initials: PS
authors.lastname: German
authors.forename: G D
authors.initials: GD
authors.lastname: Stevens
mesh_terms: D000203:Activities of Daily Living; D000368:Aged; D015142:Baltimore; D014487:Centers for Medicare and Medicaid Services, U.S.; D004608:Eligibility Determination; D018588:Fee-for-Service Plans / Q000592:standards*; D006299:Health Services for the Aged / Q000592:standards*; D006801:Humans; D008329:Managed Care Programs / Q000592:standards*; D008484:Medicaid / Q000592:standards*; D006278:Medicare / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D014481:United States