title: In e-communications, walk before you run.
abstract: Since cultures vary across clinical groups, customization is a must. Addressing concerns of physicians and patients makes e-mail more palatable. Web site offers greater privacy, improves documentation process.
mesh_terms: D003219:Confidentiality; D034742:Electronic Mail; D006801:Humans; D020407:Internet; D015279:Organizational Culture; D010817:Physician-Patient Relations; D014218:Triage / Q000379:methods*; D014481:United States