title: The all-important front desk. Seven steps to better customer service.
authors.affiliation: joybraz@aol.com
authors.forename: Joyce
authors.initials: J
authors.lastname: Brazino
mesh_terms: D006801:Humans; D009722:Nurse Practitioners / Q000458:organization & administration* / Q000523:psychology; D009723:Nurse-Patient Relations; D009817:Office Management / Q000592:standards*; D017060:Patient Satisfaction; D011361:Professional Competence; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D017749:Total Quality Management