Investigation on current status of in-patient medical service and patient requirements.
OBJECTIVE
To conduct an investigation on current medical service for the in-patients in Zhujiang Hospital and to understand the requirement of the patients for the services.


METHODS
A questionnaire was designed for that purpose to conduct the investigation in 130 in-patients from 19 clinical departments.


CONCLUSIONS
With the current medical service provided by the hospital, 87.4% of the patients expressed their satisfaction with the sanitation, 51.3% with the food and 51.3% considered the charges reasonable (to which 6.7% of patients disagreed and 8.3% wished to know the details of the costs from a report every 3 to 5 d). A total of 82.8% of the patients were satisfied with the medical care. As for the requirements and expectations of the medical service, 91.3% of the patients wished to have free rechecks and consultation within certain period after discharge. A proportion of 73.8% of the patients preferred domestically manufactured drugs or those by joint-venture companies, and 11.3% correlated the price of the drugs with their effects. The results also showed the shortage of single ward. As many as 93.2% of the patients wished to choose between alternatives on a basis of thorough knowledge concerning their treatment, but only half of the patients recognized the fulfillment of this right. The results of multiple analysis show that the service after discharge is of great importance in affecting the patients' satisfaction with the general medical service.
Guan
Xun-Qiang
XQ
Department of Medical Teaching and Administration, Zhujiang Hospital, First Military Medical University, Guangzhou 510282, China.
Zheng
Yu-Hua
YH
Wu
Qi-Qiang
QQ
Hu
Deng-Li
DL
Liu
Yong-Guang
YG
Wu
Zhi-Jian
ZJ
Chen
Ping-Yan
PY
Ou
Chun-Quan
CQ
D000293:Adolescent; D000328:Adult; D005260:Female; D006801:Humans; D007297:Inpatients; D008297:Male; D008875:Middle Aged; D005791:Patient Care / Q000592:standards* / Q000706:statistics & numerical data; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires