title: Physician office productivity improvement through operations analysis and process redesign.
abstract: The operation of any physician practice is a complicated process with many different functions and systems. Though frequently overlooked, operations improvements and efficiencies are possible if a participative, process-oriented approach is used. An actual case study of a "hospital system-owned" primary care physician group practice is presented. The methods of analysis and specific actions for improvement in operational efficiency and quality are described in detail. Opportunities for cost reduction, increased revenues, and increased patient and physician satisfaction are identified.
authors.affiliation: Partner HealthCARE Management Consulting, LLC, Reading, Massachusetts, USA. elmcom@aol.com
authors.forename: Eugene L
authors.initials: EL
authors.lastname: McCarthy
mesh_terms: D001071:Appointments and Schedules; D019985:Benchmarking; D017598:Efficiency, Organizational; D006123:Group Practice / Q000458:organization & administration / Q000592:standards*; D006297:Health Services Accessibility / Q000458:organization & administration; D018578:Hospital-Physician Relations; D008330:Management Audit / Q000379:methods*; D009874:Operations Research; D019982:Organizational Case Studies; D010067:Ownership; D011320:Primary Health Care / Q000458:organization & administration; D017064:Process Assessment, Health Care; D012017:Referral and Consultation; D017749:Total Quality Management / Q000379:methods / Q000458:organization & administration*; D014481:United States