title: Pharmacy benefit management in a consumer-centric world.
abstract: In this article, the author discusses how changing consumer expectations with respect to health care may lead to new roles--and new opportunities--for pharmacy benefit managers.
authors.affiliation: Express Scripts, Inc., Maryland Heights, Missouri, USA.
authors.forename: Barrett
authors.initials: B
authors.lastname: Toan
mesh_terms: D003256:Community Participation; D003258:Consumer Behavior; D003299:Cooperative Behavior; D017046:Cost Savings; D017598:Efficiency, Organizational; D006801:Humans; D007356:Insurance, Pharmaceutical Services; D008329:Managed Care Programs / Q000458:organization & administration*; D011787:Quality of Health Care; D014481:United States