title: Approaches to understanding the searching behavior of CrossFire users.
abstract: Due to the high costs of purchasing, supporting and training users of desktop chemical information systems, it is important to understand users' behavior in order that deficiencies in their search efficiency and effectiveness can be identified and addressed. CrossFire generates comprehensive log files that can be examined to determine the nature of search activity. At GSK (GlaxoSmithKline) a Log File Parser, CrossParse, has been developed in Visual Basic that enables analysis by individual user name, groups of users or the whole user population. Log files can be analyzed for occasions when specific structural features are built, specific types of search are done and how the results are manipulated. CrossParse produces output that can be saved and analyzed within Microsoft Excel. It also allows determination of numbers of active concurrent users on the CrossFire system. CrossParse has been used at GSK (ex-SmithKline Beecham sites) to examine the search behavior of medicinal and synthetic chemists. Additionally, it has been used by MIMAS (Manchester Information and Associated Services) to compare the search behavior of trained and untrained users in the higher education community and to identify any areas where improvements to training can be made. Use of CrossParse in both organizations has allowed identification of areas where users may have difficulties using CrossFire. This will provide valuable feedback to MDL Inc., the authors of the CrossFire application, and guide them in enhancing CrossFire.
authors.affiliation: GlaxoSmithKline, King of Prussia, Pennsylvania 19406-0939, USA.
authors.forename: Frank
authors.initials: F
authors.lastname: Cooke
authors.forename: Nikolai
authors.initials: N
authors.lastname: Kopelev
authors.forename: Helen
authors.initials: H
authors.lastname: Schofield
authors.forename: Geraldine
authors.initials: G
authors.lastname: Boyce
authors.forename: Sean
authors.initials: S
authors.lastname: Dunne