title: Empowerment in the service industry: an empirical study in Taiwan.
abstract: Employee empowerment is an essential managerial means that can be used to obtain competitive advantages from human resources in the new millennium. A comprehensive understanding of the essence of empowerment is crucial to facilitate its effective implementation. In this article, the author proposes a 4-dimensional empowerment model in an organizational setting and a matrix that incorporates the 4 dimensions and the 7S (R. H. Waterman, T. J. Peters, & J. R. Phillips, 1980) organizational factors. In addition, this study represents an empirical examination of the effects of personal and company characteristics on empowerment. The implications of the research results are discussed.
authors.affiliation: Department of Business Administration, National Chengchi University, Wenshan, Taipei, Taiwan. yehyunln@nccu.edu.tw
authors.forename: Carol Yeh-Yun
authors.initials: CY
authors.lastname: Lin
mesh_terms: D000328:Adult; D005260:Female; D006801:Humans; D007588:Job Satisfaction; D008297:Male; D008960:Models, Psychological; D015999:Multivariate Analysis; D009790:Occupations; D015279:Organizational Culture; D011209:Power, Psychological; D011590:Psychology, Industrial; D012044:Regression Analysis; D012737:Sex Factors; D013624:Taiwan