Empowerment in the service industry: an empirical study in Taiwan.
Employee empowerment is an essential managerial means that can be used to obtain competitive advantages from human resources in the new millennium. A comprehensive understanding of the essence of empowerment is crucial to facilitate its effective implementation. In this article, the author proposes a 4-dimensional empowerment model in an organizational setting and a matrix that incorporates the 4 dimensions and the 7S (R. H. Waterman, T. J. Peters, & J. R. Phillips, 1980) organizational factors. In addition, this study represents an empirical examination of the effects of personal and company characteristics on empowerment. The implications of the research results are discussed.
Lin
Carol Yeh-Yun
CY
Department of Business Administration, National Chengchi University, Wenshan, Taipei, Taiwan. yehyunln@nccu.edu.tw
D000328:Adult; D005260:Female; D006801:Humans; D007588:Job Satisfaction; D008297:Male; D008960:Models, Psychological; D015999:Multivariate Analysis; D009790:Occupations; D015279:Organizational Culture; D011209:Power, Psychological; D011590:Psychology, Industrial; D012044:Regression Analysis; D012737:Sex Factors; D013624:Taiwan