title: Contract management survey 2002.
abstract: Spending on clinical contracts continues to outpace spending on business services, but may be leveling off. The 12th annual Contract Management Survey shows that the performance of clinical vendors is now comparable to business service vendors in meeting savings targets. Both business and clinical vendors are receiving higher marks from hospital leaders, but execs quickly respond to low marks by bringing the service back in-house of changing vendors. This report examines trends in outsourcing, satisfaction levels, the decision-making process, contract features and performance, and spending.
authors.forename: Suzanna
authors.initials: S
authors.lastname: Hoppszallern
mesh_terms: D003258:Consumer Behavior / Q000706:statistics & numerical data; D003284:Contract Services / Q000191:economics / Q000592:standards / Q000706:statistics & numerical data*; D003659:Decision Making, Organizational; D019538:Health Care Surveys; D006739:Hospital Administration / Q000592:standards / Q000706:statistics & numerical data*; D017721:Hospital Costs / Q000706:statistics & numerical data; D011785:Quality Assurance, Health Care; D011795:Surveys and Questionnaires; D014481:United States