Toyota's tips drive dramatic ED improvements.
The Toyota Motor Corp.'s key concepts of allowing workers to make changes, putting the customer first, and reducing waste can have a dramatic impact when implemented in emergency departments. Staff should be empowered to make changes to improve quality. A chain of events should be set in motion for each customer request. Identify and eliminate roadblocks that cause delays.
D004059:Diffusion of Innovation; D004636:Emergency Service, Hospital / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D009936:Organizational Innovation; D010564:Personnel, Hospital; D017749:Total Quality Management; D014481:United States