Introducing a balanced scorecard management system in a university anesthesiology department.
The study goal was to show how Balanced Scorecard, a modern management tool based on score numbers, can efficiently be applied to a university anesthesiology department. Nineteen score numbers were established in four perspectives. Meaningful results were obtained with limited resources to support a process of innovation and improvement.
Zbinden
Alex M
AM
Department of Anesthesiology, University Hospital, Switzerland. alex.zbinden@insel.ch
D000776:Anesthesiology / Q000458:organization & administration*; D005377:Financial Management, Hospital / Q000458:organization & administration; D006785:Hospitals, University; D006801:Humans; D008331:Management Information Systems / Q000592:standards; D009936:Organizational Innovation; D017749:Total Quality Management