title: Still in search of excellence, 20 years later.
authors.forename: Russell C
authors.initials: RC
authors.lastname: Coile
mesh_terms: D019985:Benchmarking; D003132:Commerce / Q000458:organization & administration / Q000592:standards; D003258:Consumer Behavior; D003695:Delivery of Health Care / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D017146:Models, Organizational; D011785:Quality Assurance, Health Care; D014481:United States