title: Operational benchmarks. What CEOs want (need) to know.
abstract: Fazzi Associates began recruiting agencies to participate in a one-year study and later, for those interested, in a national benchmark service. What happened was nothing short of amazing. The response clearly showed how hungry home care leaders were for objective, valid comparative benchmark information on key performance indicators on all aspects of an agency's operation. And for the first time in the history of home care, agency CEOs could get clear answers to that one incredibly BIG question: "How are we doing?"
authors.affiliation: Fazzi Associates, Inc., Northampton, Massachusetts, USA. bfazzi@fazzi.com
authors.forename: Robert A
authors.initials: RA
authors.lastname: Fazzi
authors.forename: Robert V
authors.initials: RV
authors.lastname: Agoglia
authors.forename: Lynn
authors.initials: L
authors.lastname: Harlow
mesh_terms: D000288:Administrative Personnel; D019985:Benchmarking; D003659:Decision Making, Organizational; D017598:Efficiency, Organizational / Q000592:standards; D018574:Home Care Agencies / Q000191:economics / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D007857:Leadership; D017146:Models, Organizational; D019984:Quality Indicators, Health Care; D014481:United States