title: Achieving service excellence is hard work.
authors.forename: Donald E L
authors.initials: DE
authors.lastname: Johnson
mesh_terms: D019985:Benchmarking; D017598:Efficiency, Organizational; D006779:Hospitals, Public / Q000458:organization & administration / Q000592:standards*; D007318:Inservice Training / Q000458:organization & administration; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States