title: [About the addiction to using the telephone or a structural approach in the crisis intervention for a better work with long-term users].
abstract: The presented document discusses the problems of psychological/psychiatric and emergency long term users. The author, director of the East Berlin Crisis Centre, describes the long-term patient phenomenon from different perspectives. He develops ideas to change the concept of acute intervention. The crisis intervention is established in the context of the Empowerment Theory. The developed structural basis will be discussed accompanied by practical examples.
authors.affiliation: Caritasverband für Berlin e. V., Berliner Krisendienst Region OST, Berlin, Germany. o.neumann@berliner-krisendienst.de
authors.forename: Olaf
authors.initials: O
authors.lastname: Neumann
mesh_terms: D016739:Behavior, Addictive / Q000523:psychology / Q000534:rehabilitation*; D001604:Berlin; D003419:Crisis Intervention / Q000379:methods / Q000458:organization & administration*; D003858:Dependency, Psychological; D006300:Health Services Misuse / Q000706:statistics & numerical data; D015277:Hotlines / Q000458:organization & administration / Q000706:statistics & numerical data*; D006801:Humans; D007207:Individuation; D010348:Patient Care Team / Q000458:organization & administration / Q000706:statistics & numerical data; D011209:Power, Psychological; D011369:Professional-Patient Relations