The NHS Performance Assessment Framework: a "balanced scorecard" approach?
The NHS in the UK has recently adopted a new Performance Assessment Framework (PAF), aiming to provide a broader view of performance within the NHS The PAF is not only a multi-stakeholder approach reflecting various stakeholders' interests across six dimensions, but is also used by the Government as a strategic management tool to ink national strategies with local operation activities. The Government claims that the PAF is a "balanced scorecard" approach This study discusses the concepts of the BSC underlying the NHS PAF.
Chang
Li-Cheng
LC
European Business School, London, UK.
Lin
Stephen W
SW
Northcott
Deryl N
DN
D017598:Efficiency, Organizational; D006297:Health Services Accessibility; D006801:Humans; D007255:Information Services; D008330:Management Audit; D010043:Outcome and Process Assessment, Health Care; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom