Off-hours, in-office surgery: when customer service backfires.
Dixon
Laura
L
Doctors Company Regional Risk Managers, Napa, CA, USA.
Hatch
Judy
J
Morrison
Cindi
C
D039602:After-Hours Care; D000556:Ambulatory Surgical Procedures; D001071:Appointments and Schedules; D006801:Humans; D017751:Safety Management