title: Managed care and CRM. CRM has long-term potential to transform payers' relationships with brokers and employers, providers and members.
authors.affiliation: daves@onyx.com
authors.forename: Dave
authors.initials: D
authors.lastname: Self
mesh_terms: D003258:Consumer Behavior; D006801:Humans; D020407:Internet; D008329:Managed Care Programs / Q000458:organization & administration*; D011641:Public Relations; D014481:United States