title: Implementing a Web-based information resource at an inner-city community church: lessons learned.
abstract: The objective of this project was to develop and implement electronic access to HIV/AIDS information resources at Glide Memorial Church in San Francisco, CA. This involved developing tailored Web-based access to the relevant information for the Glide Clinic patients. In addition, the project deployed workstations in 2 clinic areas and provided support to clinic patients as they learned to access the information resources. This article describes the experience with information retrieval in a clinic setting for underserved patients, including lessons learned, effective strategies, and anecdotes of effect on patients. Required nursing informatics competencies in this particular area are also addressed.
authors.affiliation: Department of Community Health Systems, University of California, San Francisco, 94143, USA. mscashen@pacbell.net
authors.forename: Margaret S
authors.initials: MS
authors.lastname: Cashen
authors.forename: Bernard M
authors.initials: BM
authors.lastname: Sklar
authors.forename: Hien Hoa T
authors.initials: HH
authors.lastname: Nguyen
authors.forename: Melissa
authors.initials: M
authors.lastname: Just
authors.forename: Grace
authors.initials: G
authors.lastname: Galzagorry
authors.forename: Suzanne
authors.initials: S
authors.lastname: Bakken
mesh_terms: D001294:Attitude to Health; D003151:Community Health Centers / Q000458:organization & administration*; D015658:HIV Infections / Q000175:diagnosis / Q000523:psychology / Q000628:therapy; D006302:Health Services Research; D006801:Humans; D007253:Information Centers / Q000458:organization & administration*; D007255:Information Services / Q000458:organization & administration*; D020407:Internet / Q000458:organization & administration*; D016730:Program Development; D015397:Program Evaluation; D033303:Protestantism; D012495:San Francisco; D011795:Surveys and Questionnaires; D019037:Urban Health Services / Q000458:organization & administration*