Implementing a Web-based information resource at an inner-city community church: lessons learned.
The objective of this project was to develop and implement electronic access to HIV/AIDS information resources at Glide Memorial Church in San Francisco, CA. This involved developing tailored Web-based access to the relevant information for the Glide Clinic patients. In addition, the project deployed workstations in 2 clinic areas and provided support to clinic patients as they learned to access the information resources. This article describes the experience with information retrieval in a clinic setting for underserved patients, including lessons learned, effective strategies, and anecdotes of effect on patients. Required nursing informatics competencies in this particular area are also addressed.
Cashen
Margaret S
MS
Department of Community Health Systems, University of California, San Francisco, 94143, USA. mscashen@pacbell.net
Sklar
Bernard M
BM
Nguyen
Hien Hoa T
HH
Just
Melissa
M
Galzagorry
Grace
G
Bakken
Suzanne
S
D001294:Attitude to Health; D003151:Community Health Centers / Q000458:organization & administration*; D015658:HIV Infections / Q000175:diagnosis / Q000523:psychology / Q000628:therapy; D006302:Health Services Research; D006801:Humans; D007253:Information Centers / Q000458:organization & administration*; D007255:Information Services / Q000458:organization & administration*; D020407:Internet / Q000458:organization & administration*; D016730:Program Development; D015397:Program Evaluation; D033303:Protestantism; D012495:San Francisco; D011795:Surveys and Questionnaires; D019037:Urban Health Services / Q000458:organization & administration*