title: Off-hours, in-office surgery: when customer service backfires.
authors.affiliation: Doctors Company Regional Risk Managers, Napa, CA, USA.
authors.forename: Laura
authors.initials: L
authors.lastname: Dixon
authors.forename: Judy
authors.initials: J
authors.lastname: Hatch
authors.forename: Cindi
authors.initials: C
authors.lastname: Morrison
mesh_terms: D039602:After-Hours Care; D000556:Ambulatory Surgical Procedures; D001071:Appointments and Schedules; D006801:Humans; D017751:Safety Management