title: The dynamics of satisfaction.
abstract: As hospitals wrestle with workforce and quality issues, employee and patient satisfaction have been elevated to core priorities. The Baptist Healthcare Leadership Institute shows how the two are intertwined and how hospitals can improve satisfaction levels.
authors.forename: Lee Ann
authors.initials: LA
authors.lastname: Runy
mesh_terms: D019985:Benchmarking; D005431:Florida; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D007588:Job Satisfaction; D007857:Leadership; D015279:Organizational Culture; D009937:Organizational Objectives; D017060:Patient Satisfaction; D010558:Personnel Loyalty; D010564:Personnel, Hospital / Q000523:psychology* / Q000600:supply & distribution; D019984:Quality Indicators, Health Care; D014481:United States