title: Customer service for step-down patients.
authors.affiliation: Kadle Medical Center, Richland, WA 99352, USA. richis@kadlecmed.org
authors.forename: Suzanne Moss
authors.initials: SM
authors.lastname: Richins
mesh_terms: D006801:Humans; D009732:Nursing Care / Q000592:standards*; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D011383:Progressive Patient Care / Q000592:standards*; D012044:Regression Analysis; D014481:United States