Public reporting of hospital patient satisfaction: the Rhode Island experience.
This article describes a collaborative process for legislatively mandated public reporting of health care performance in Rhode Island that began with hospital patient satisfaction. The goals of the report were both quality improvement and public accountability. Key features addressed include: the legislative context for public reporting; widespread participation of stakeholders; the structure for decision making; and the use of formative testing with cognitive interviews to get responses of consumers and others about the report readability and comprehensibility. This experience and the lessons learned can guide other States considering public reporting on health care performance.
Barr
Judith K
JK
jbarr@qualidigm.org
Boni
Cathy E
CE
Kochurka
Kimberly A
KA
Nolan
Patricia
P
Petrillo
Marcia
M
Sofaer
Shoshanna
S
Waters
William
W
D000293:Adolescent; D000328:Adult; D000368:Aged; D019985:Benchmarking; D003299:Cooperative Behavior; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D033181:Information Dissemination / Q000331:legislation & jurisprudence*; D008875:Middle Aged; D017060:Patient Satisfaction; D010865:Pilot Projects; D019984:Quality Indicators, Health Care; D012237:Rhode Island; D012941:Social Responsibility; D017749:Total Quality Management / Q000331:legislation & jurisprudence*