title: Learning to listen.
authors.affiliation: Mental Health Services for Older Adults, South Birmingham Mental Health NHS Trust.
authors.forename: Alison
authors.initials: A
authors.lastname: Moore
authors.forename: Sue
authors.initials: S
authors.lastname: Phillips
mesh_terms: D000368:Aged; D003142:Communication; D003704:Dementia / Q000451:nursing* / Q000523:psychology*; D005851:Geriatric Nursing / Q000379:methods; D006801:Humans; D007407:Interviews as Topic / Q000379:methods*; D009723:Nurse-Patient Relations; D015403:Nursing Evaluation Research; D010342:Patient Acceptance of Health Care