title: The NHS complaints system.
abstract: This paper reviews the methods by which complaints are currently handled within the NHS.
authors.affiliation: Leicester General Hospital, UK. mkmayberry@yahoo.co.uk
authors.forename: M K
authors.initials: MK
authors.lastname: Mayberry
mesh_terms: D003625:Data Collection; D006801:Humans; D019300:Medical Errors / Q000517:prevention & control*; D010344:Patient Advocacy; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D011787:Quality of Health Care; D013222:State Medicine / Q000458:organization & administration / Q000592:standards*; D006113:United Kingdom