Clinical quality, hospital patient safety important to healthcare consumers.
While consumers still see cost as a top concern in receiving healthcare services, clinical quality is rapidly replacing service quality as the next most important issue, according to focus group findings in a new VHA report: "Consumers Look at Clinical Quality: Beyond Bricks and Mortar."
D001294:Attitude to Health; D003258:Consumer Behavior; D017144:Focus Groups; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D019300:Medical Errors / Q000517:prevention & control*; D011787:Quality of Health Care; D017751:Safety Management; D014481:United States