title: Straight talk: new approaches in healthcare. Are you in denial over your denials? Enhance your revenues with denial management.
abstract: Most health systems lose between 3% and 5% of net revenues as a result of payment denials from insurance companies. But it doesn't have to be that way. In the eighth installment of Straight Talk, we talk about the steps necessary to recover lost revenue through a denial-management program, which involves an investment in information technology and a commitment to business-process change. Denial management isn't just the responsibility of the employees in patient financial services--it's everyone's responsibility at the hospital. Modern Healthcare and PricewaterhouseCoopers present Straight Talk. The session on denial management was held at Modern Healthcare's Chicago headquarters on November 6, 2002. Charles S. Lauer, Publisher of Modern Healthcare, was the moderator.
authors.affiliation: Pricewaterhouse Coopers, New York, NY, USA. david.harris@us.pwcglobal.com
authors.forename: David
authors.initials: D
authors.lastname: Harris
authors.forename: Alex
authors.initials: A
authors.lastname: Cibenko
authors.forename: Scott
authors.initials: S
authors.lastname: Johnston
authors.forename: Linda J
authors.initials: LJ
authors.lastname: Kline
authors.forename: Richard
authors.initials: R
authors.lastname: Silveria
mesh_terms: D005377:Financial Management, Hospital / Q000379:methods*; D007345:Insurance Claim Review / Q000458:organization & administration*; D007349:Insurance, Health, Reimbursement; D007350:Insurance, Hospitalization; D014481:United States; D014600:Utilization Review / Q000458:organization & administration