Beneficiaries' perceptions of new Medicare health plan choice print materials.
This article presents findings from a study involving seven focus groups with aged and disabled Medicare beneficiaries in the Kansas City area regarding their impressions of a pilot version of the Medicare & You 1999 handbook and the Medicare Consumer Assessment of Health Plans Study (CAHPS) survey report. Beneficiaries generally had positive reactions to both booklets and viewed the handbook as an important reference tool. Based on the findings, we present policy recommendations for the development and dissemination of Medicare health plan information to beneficiaries.
Harris-Kojetin
L D
LD
lauren@rti.org
McCormack
L A
LA
Jaël
E M
EM
Lissy
K S
KS
D000368:Aged; D014487:Centers for Medicare and Medicaid Services, U.S.; D003254:Consumer Advocacy; D003258:Consumer Behavior; D006233:Persons with Disabilities; D004493:Education; D004608:Eligibility Determination; D005260:Female; D017144:Focus Groups; D006801:Humans; D007255:Information Services / Q000592:standards*; D019458:Insurance Coverage; D008297:Male; D006278:Medicare / Q000458:organization & administration*; D008875:Middle Aged; D008923:Missouri; D010174:Pamphlets; D010865:Pilot Projects; D011639:Public Opinion; D013664:Teaching Materials / Q000592:standards*; D014481:United States