Preventing medical errors: communicating a role for Medicare beneficiaries.
This study used a focus group methodology to examine how Medicare beneficiaries reacted to messages on specific kinds of preventive action, including those adopted by public and private section health organizations. Beneficiaries were asked to rank the messages on their own, and then to discuss their rankings in focus groups. The best-received messages advocated a collaborative patient-provider relationship. They also specified which actions to take, and how to implement them. The authors conclude that public health campaigns to reduce errors need not undermine trust in providers.
Swift
E K
EK
Koepke
C P
CP
Ferrer
J A
JA
Miranda
D
D
D000368:Aged; D001294:Attitude to Health; D003142:Communication; D003254:Consumer Advocacy; D003258:Consumer Behavior; D017144:Focus Groups; D006302:Health Services Research; D006801:Humans; D007255:Information Services; D008329:Managed Care Programs / Q000592:standards; D019300:Medical Errors / Q000517:prevention & control*; D006278:Medicare / Q000592:standards*; D010817:Physician-Patient Relations; D040241:Social Marketing; D035502:Trust; D014481:United States