title: The art of dealing with complaints.
abstract: Complaints against medical practitioners are relatively frequent. Appropriate management of complaints is an important part of good practice management. This article provides some guidelines for general practitioners on how to respond to patient complaints.
authors.forename: Sara
authors.initials: S
authors.lastname: Bird
mesh_terms: D001315:Australia; D015709:Correspondence as Topic; D004282:Documentation; D005194:Family Practice / Q000379:methods*; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D012308:Risk Management / Q000379:methods*