The art of dealing with complaints.
Complaints against medical practitioners are relatively frequent. Appropriate management of complaints is an important part of good practice management. This article provides some guidelines for general practitioners on how to respond to patient complaints.
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D001315:Australia; D015709:Correspondence as Topic; D004282:Documentation; D005194:Family Practice / Q000379:methods*; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D012308:Risk Management / Q000379:methods*