title: Managing quality in services. Part 2.
authors.forename: Euan
authors.initials: E
authors.lastname: Henderson
mesh_terms: D003142:Communication; D019983:Guideline Adherence / Q000592:standards*; D006801:Humans; D007400:Interprofessional Relations; D009718:Nurse Administrators / Q000458:organization & administration; D024802:Nurse's Role; D009740:Nursing Staff / Q000458:organization & administration / Q000523:psychology; D009745:Nursing, Supervisory / Q000592:standards*; D010043:Outcome and Process Assessment, Health Care; D017410:Practice Guidelines as Topic; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D019984:Quality Indicators, Health Care