Assessment of facilities management process capability: a NHS facilities case study.
Describes a process to assess facilities management (FM) process capabilities: the structured process improvement for construction environments--facilities management (SPICE FM) approach. The SPICE FM framework is a method that FM organizations can use to monitor continuously and subsequently improve their performance. The SPICE FM framework is being tested in a series of case studies to ensure that its outputs are appropriate to the FM sector and of value in the real world. Documents the outcomes of a study undertaken at a facilities directorate of a healthcare NHS trust, in searching its applicability within the NHS. Further describes the study methodology and the key activities undertaken and reviews the key communication and management processes that are in place to support the implementation of the strategic FM objectives within the specific NHS facilities directorate.
Amaratunga
Dilanthi
D
Research Centre for Built and Human Environment, School of Construction and Property Management, University of Salford, Salford, UK.
Haigh
Richard
R
Sarshar
Marjan
M
Baldry
David
D
D006779:Hospitals, Public / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D008330:Management Audit; D008421:Materials Management, Hospital / Q000592:standards; D017146:Models, Organizational; D019982:Organizational Case Studies; D015279:Organizational Culture; D010557:Personnel Administration, Hospital / Q000592:standards; D010934:Planning Techniques; D017064:Process Assessment, Health Care / Q000379:methods / Q000458:organization & administration*; D012308:Risk Management; D013222:State Medicine; D017749:Total Quality Management / Q000379:methods / Q000458:organization & administration*; D006113:United Kingdom