title: IVR and administrative operations in healthcare and hospitals.
abstract: IVR (Interactive Voice Response) systems are effectively used in healthcare and hospitals for drug and health library information, prescription refills, history records, medical transcripts, patient information services, automated pre-admissions, patient account records, appointment scheduling and reminder, lab results notification, food services, and many other applications. Among its benefits, IVR relieves administrative staff and physicians of routine customer interactions and helps healthcare organizations increase their efficiency, productivity, and profitability.
authors.affiliation: Medical Informatics Lab, Medical School, Aristotle University of Thessaloniki (A.U.T.H.), Greece.
authors.forename: Anna-Maria
authors.initials: AM
authors.lastname: Mouza
mesh_terms: D001071:Appointments and Schedules; D003195:Computer Communication Networks / Q000295:instrumentation*; D003955:Diagnostic Tests, Routine; D005521:Food Service, Hospital; D006747:Hospital Communication Systems; D006751:Hospital Information Systems; D006801:Humans; D007253:Information Centers; D007755:Laboratories, Hospital; D013689:Telephone; D014481:United States; D014584:User-Computer Interface; D014831:Voice