title: [The present situation and subject].
abstract: Terumo Corporation has been supporting the regional medical network, developing new products for home health care and providing service through the Home-Joint system in the fields of HPN, HEN, and HOT. In the chain of servicing, we are carrying out call center operations that can receive inquiries regarding machine operation and machine trouble from the patients, for 24 hours a day, all year round. Most inquiries are settled then and there, but some cases need further treatment. The principal cases are, Lowness mastery degree of patients or tenders, wants of knowledge of the person in charge of answering inquiries, and coming under the medical treatment. It is indispensable to connect closely with Hospitals, the visiting nurse, and agencies. Today's Subject: Pursuit of simplicity and safety of equipment based on On-Call experience. Thorough, careful confirmation for several days from the start. Standardization of On-call information and sharing with the agency and hospital. Advancement of knowledge for answering inquiries. Making a system to cope with medical facilities.
authors.affiliation: Terumo Corporation Callcenter.
authors.forename: Hisazumi
authors.initials: H
authors.lastname: Mori
authors.forename: Kazunori
authors.initials: K
authors.lastname: Sakamoto
authors.forename: Norihito
authors.initials: N
authors.lastname: Tokonami
authors.forename: Toshikatsu
authors.initials: T
authors.lastname: Natsuaki
authors.forename: Tsuneo
authors.initials: T
authors.lastname: Takashima
authors.forename: Mitsunori
authors.initials: M
authors.lastname: Shigenobu
mesh_terms: D019058:Community Networks; D003266:Continuity of Patient Care; D003695:Delivery of Health Care; D019538:Health Care Surveys; D006699:Home Care Services; D018718:Home Infusion Therapy / Q000295:instrumentation*; D006801:Humans