Creating a culturally competent organization: use of the diversity competency model.
Recruiting and retaining an adequate nursing workforce is a priority as well as a challenge, and creating an environment that respects every individual's unique differences is key. The authors describe a method for gauging organizational readiness to respond to this challenge. The Diversity Competency Model is used to conduct an in-depth assessment of one nursing organization's diversity initiatives. Leadership commitment, structural linkages, organizational culture, and continuous measurement constitute the Diversity Competency Model assessment. The authors discuss the model and its use.
Frusti
Doreen K
DK
Department of Nursing, Mayo Clinic, Rochester, MN 55905, USA.
Niesen
Kathryn M
KM
Campion
Jane K
JK
D001291:Attitude of Health Personnel; D002983:Clinical Competence / Q000592:standards*; D018864:Cultural Diversity; D017144:Focus Groups; D016519:Hospitals, Religious / Q000458:organization & administration; D006801:Humans; D007857:Leadership; D040541:Marketing / Q000458:organization & administration; D008910:Minnesota; D008913:Minority Groups / Q000193:education / Q000523:psychology; D016294:Models, Nursing; D017146:Models, Organizational; D015401:Nursing Administration Research; D009741:Nursing Staff, Hospital / Q000193:education / Q000523:psychology / Q000600:supply & distribution*; D009745:Nursing, Supervisory / Q000458:organization & administration; D015279:Organizational Culture; D010560:Personnel Selection / Q000458:organization & administration*; D010934:Planning Techniques; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000458:organization & administration