title: What you as a manager can do to overcome verbal abuse of staff.
abstract: Employees and their work performance determine the success of any business. Permitting verbal abuse and other disruptive behaviors is bad management. Well-written policies, physician champions, strong executives, and the willingness of OR managers to try new approaches to assist the staff to develop new skill sets will help to create healthier workplaces where everyone knows words don't hurt.
authors.forename: Suzanne
authors.initials: S
authors.lastname: Ward
mesh_terms: D000378:Agonistic Behavior; D001364:Awareness; D006801:Humans; D007400:Interprofessional Relations; D008505:Medical Staff, Hospital / Q000523:psychology*; D015279:Organizational Culture; D016134:Organizational Policy; D010559:Personnel Management / Q000379:methods*; D014481:United States