The role of employee loyalty and formality in voicing discontent.
This study extends prior research on voice, loyalty, and postvoice outcomes by examining a variety of methods by which an employee may choose to voice a dispute. The authors argue that more loyal employees may prefer and use less formal methods to voice discontent and that the use of less formal voice methods relates to less job search activity and lower intent to quit. This study also investigated the interrelation between loyalty, voice method, and satisfaction with the attempt to resolve the dispute. Findings from a sample of university staff employees (N = 452) provide support for the hypotheses.
Olson-Buchanan
Julie B
JB
Craig School of Business, Department of Management, California State University, Fresno 93740-8001, USA. julieo@csufresno.edu
Boswell
Wendy R
WR
D000328:Adult; D001290:Attitude; D005260:Female; D006801:Humans; D007588:Job Satisfaction; D008297:Male; D010558:Personnel Loyalty