title: The Web-enabled call center: adding voice capabilities to your Web site.
authors.affiliation: Greystone.Net, Atlanta, Georgia, USA
authors.forename: Kathy L
authors.initials: KL
authors.lastname: Divis
mesh_terms: D003142:Communication; D003258:Consumer Behavior; D003695:Delivery of Health Care / Q000639:trends*; D006801:Humans; D007253:Information Centers; D020407:Internet / Q000458:organization & administration*; D019114:Remote Consultation; D014481:United States; D014584:User-Computer Interface; D014831:Voice