title: Implementing a Web-based content management system.
abstract: The Children's Hospital of Philadelphia transformed its web site to enhance patient satisfaction and attract new patients, as well as meet the needs of clinicians and the hospital's business plans. They accomplished this by implementing a content management system that would allow content creation and updating to be delegated to appropriate department staffers, thereby eliminating bottlenecks and unnecessary steps and ensuring that the web site receives fresh content much more quickly.
authors.affiliation: e-Transformation/e-Medicine Center, Children's Hospital, Philadelphia, USA.
authors.forename: Brian
authors.initials: B
authors.lastname: Pomeroy
authors.forename: Evan
authors.initials: E
authors.lastname: Crawford
authors.forename: Albert
authors.initials: A
authors.lastname: Sinisi
mesh_terms: D019985:Benchmarking; D006751:Hospital Information Systems / Q000458:organization & administration*; D006776:Hospitals, Pediatric / Q000458:organization & administration*; D006801:Humans; D020407:Internet / Q000458:organization & administration*; D008389:Marketing of Health Services / Q000458:organization & administration*; D017060:Patient Satisfaction; D015143:Philadelphia