title: A model for examining predictors of outcomes of telephone nursing advice.
abstract: Although telephone advice nursing is the fastest-growing nursing specialty, useful information to guide managers' decisions about how best to structure and support advice services to achieve desired outcomes is unavailable. We identified issues and variables relevant to outcomes of telephone advice from the perspectives of callers, nurses, and the system. Subsequently, we derived a model for studying factors affecting nursing advice outcomes that will help managers identify modifiable factors to improve outcomes of care.
authors.affiliation: Center for Health Research, 3800 North Interstate Avenue, Portland, OR 97227, USA. Barbara.valanis@kpchr.org
authors.forename: Barbara
authors.initials: B
authors.lastname: Valanis
authors.forename: Christine
authors.initials: C
authors.lastname: Tanner
authors.forename: Susan Randles
authors.initials: SR
authors.lastname: Moscato
authors.forename: Susan
authors.initials: S
authors.lastname: Shapiro
authors.forename: Shigeko
authors.initials: S
authors.lastname: Izumi
authors.forename: Marion
authors.initials: M
authors.lastname: David
authors.forename: Connie
authors.initials: C
authors.lastname: Keyes
authors.forename: Ann
authors.initials: A
authors.lastname: Mayo
mesh_terms: D001291:Attitude of Health Personnel; D006279:Health Maintenance Organizations; D015277:Hotlines / Q000592:standards*; D006801:Humans; D017146:Models, Organizational; D009739:Nursing Services / Q000592:standards*; D017063:Outcome Assessment, Health Care / Q000379:methods*; D017060:Patient Satisfaction; D014481:United States