A model for examining predictors of outcomes of telephone nursing advice.
Although telephone advice nursing is the fastest-growing nursing specialty, useful information to guide managers' decisions about how best to structure and support advice services to achieve desired outcomes is unavailable. We identified issues and variables relevant to outcomes of telephone advice from the perspectives of callers, nurses, and the system. Subsequently, we derived a model for studying factors affecting nursing advice outcomes that will help managers identify modifiable factors to improve outcomes of care.
Valanis
Barbara
B
Center for Health Research, 3800 North Interstate Avenue, Portland, OR 97227, USA. Barbara.valanis@kpchr.org
Tanner
Christine
C
Moscato
Susan Randles
SR
Shapiro
Susan
S
Izumi
Shigeko
S
David
Marion
M
Keyes
Connie
C
Mayo
Ann
A
D001291:Attitude of Health Personnel; D006279:Health Maintenance Organizations; D015277:Hotlines / Q000592:standards*; D006801:Humans; D017146:Models, Organizational; D009739:Nursing Services / Q000592:standards*; D017063:Outcome Assessment, Health Care / Q000379:methods*; D017060:Patient Satisfaction; D014481:United States