title: Bad site design can turn users off. And good design helps them find what they're looking for.
authors.affiliation: Consumer Health Interactive (CHI), San Francisco, USA.
authors.forename: Nita
authors.initials: N
authors.lastname: Stella
mesh_terms: D003196:Computer Graphics / Q000592:standards*; D020375:Education, Distance / Q000592:standards; D017408:Guidelines as Topic; D006266:Health Education / Q000379:methods / Q000592:standards*; D006801:Humans; D020407:Internet / Q000592:standards*; D014481:United States; D014584:User-Computer Interface