title: Putting the patient first.
authors.forename: June
authors.initials: J
authors.lastname: Lancaster
mesh_terms: D019985:Benchmarking; D006797:Housekeeping, Hospital / Q000191:economics / Q000592:standards*; D006801:Humans; D009936:Organizational Innovation; D018802:Patient-Centered Care; D016730:Program Development; D013222:State Medicine / Q000458:organization & administration; D017749:Total Quality Management; D006113:United Kingdom