Increasing clinical, satisfaction, and financial performance through nurse-driven process improvement.
Providers and regulatory agencies are increasing their demands for hospitals to document clinical quality and customer satisfaction at a decreased cost. Nurse leaders search for ways to meet these requirements while retaining their most valuable resource: healthcare workers (especially nurses). First-line leadership struggles with balancing quality, cost-effectiveness, and staff retention. The author discusses the planning, methodology, implementation, and outcomes of a staff driven process improvement initiative.
Sims
Caroline E
CE
T2 Progressive Care Unit, Columbus Regional Hospital, 2400 East 17th Street, Columbus, IN 47201, USA.
D003363:Cost Control; D006284:Health Plan Implementation; D006757:Hospital Units / Q000458:organization & administration*; D006801:Humans; D007196:Indiana; D007588:Job Satisfaction; D009736:Nursing Process / Q000458:organization & administration*; D009741:Nursing Staff, Hospital / Q000458:organization & administration*; D010561:Personnel Staffing and Scheduling; D011383:Progressive Patient Care / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000379:methods*; D016526:Workload