Making patient-centered care come alive: achieving full integration of the patient's perspective.
A patient-centered model of care has profound implications for the way that care is planned, delivered, and evaluated. Although most leaders in healthcare organizations today embrace the basic tenets of a patient-centered philosophy, they often find that moving toward a patient-centered model requires an unanticipated level of commitment and significant adjustments in organizational structures. In this article, the authors describe how patients and families have been integrated into the care delivery model by involving them in planning, decision-making, and improvement processes at all levels of the organization.
Ponte
Pat Reid
PR
Nursing and Patient Care Services, Dana-Farber Cancer Institute, 44 Binney Street, Boston, MA 02115, USA. pat_reid_ponte@dfci.harvard.edu
Conlin
Genevieve
G
Conway
James B
JB
Grant
Susan
S
Medeiros
Cynthia
C
Nies
Joseph
J
Shulman
Lawrence
L
Branowicki
Patti
P
Conley
Karen
K
D000328:Adult; D001900:Boston; D002173:Cancer Care Facilities / Q000458:organization & administration / Q000592:standards; D002648:Child; D003659:Decision Making, Organizational; D006273:Health Facility Merger / Q000458:organization & administration; D006801:Humans; D007398:Interpersonal Relations; D017146:Models, Organizational; D009936:Organizational Innovation; D010358:Patient Participation; D018802:Patient-Centered Care / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*