Nursing presence, patient satisfaction, and the bottom line.
Hospital planners rely on a number of motivational models to increase patient satisfaction. Missing is the user friendly model oriented to nursing presence. Absent is the approach which taps into that contribution particular nurses might make to increase patient satisfaction and enhance the bottom line. This paper remedies this circumstance by the introduction of the Nursing Presence Grid model. The model is based upon a review of the literature conducted in the manner of Polit and Hungler (1995) and appearing since 1983. Nursing presence is defined. The Nursing Presence Grid matches the various dimensions of nursing presence with various courses of action thought to attain nursing presence. An explanation of how the model might be applied is presented.
Godkin
Jennie
J
Department of Nursing, College of Arts and Sciences, Lamar University, Beaumont, TX, USA.
Godkin
Lynn
L
Austin
Phyllis
P
D003142:Communication; D006801:Humans; D007182:Income; D016294:Models, Nursing; D017146:Models, Organizational; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000523:psychology; D009741:Nursing Staff, Hospital / Q000523:psychology*; D017060:Patient Satisfaction; D014481:United States