title: Making patient-centered care come alive: achieving full integration of the patient's perspective.
abstract: A patient-centered model of care has profound implications for the way that care is planned, delivered, and evaluated. Although most leaders in healthcare organizations today embrace the basic tenets of a patient-centered philosophy, they often find that moving toward a patient-centered model requires an unanticipated level of commitment and significant adjustments in organizational structures. In this article, the authors describe how patients and families have been integrated into the care delivery model by involving them in planning, decision-making, and improvement processes at all levels of the organization.
authors.affiliation: Nursing and Patient Care Services, Dana-Farber Cancer Institute, 44 Binney Street, Boston, MA 02115, USA. pat_reid_ponte@dfci.harvard.edu
authors.forename: Pat Reid
authors.initials: PR
authors.lastname: Ponte
authors.forename: Genevieve
authors.initials: G
authors.lastname: Conlin
authors.forename: James B
authors.initials: JB
authors.lastname: Conway
authors.forename: Susan
authors.initials: S
authors.lastname: Grant
authors.forename: Cynthia
authors.initials: C
authors.lastname: Medeiros
authors.forename: Joseph
authors.initials: J
authors.lastname: Nies
authors.forename: Lawrence
authors.initials: L
authors.lastname: Shulman
authors.forename: Patti
authors.initials: P
authors.lastname: Branowicki
authors.forename: Karen
authors.initials: K
authors.lastname: Conley
mesh_terms: D000328:Adult; D001900:Boston; D002173:Cancer Care Facilities / Q000458:organization & administration / Q000592:standards; D002648:Child; D003659:Decision Making, Organizational; D006273:Health Facility Merger / Q000458:organization & administration; D006801:Humans; D007398:Interpersonal Relations; D017146:Models, Organizational; D009936:Organizational Innovation; D010358:Patient Participation; D018802:Patient-Centered Care / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*