A balanced scorecard approach for nursing report card development.
In this article we describe the process used to introduce and structure a nursing perspective as part of a balanced scorecard framework within a provincial hospital performance report. Results of a critical literature review and consultative process with key informants are outlined. Nurse-sensitive indicators emerged in the areas of system integration and change, clinical utilization and outcomes, patient satisfaction, and financial performance.
Hall
Linda McGillis
LM
Faculty of Nursing, Canadian Institutes of Health Research, Utilization, and Outcomes Research Unit, University of Toronto. l.mcgillishall@utoronto.ca
Doran
Diane
D
Laschinger
Heather Spence
HS
Mallette
Claire
C
Pedersen
Cheryl
C
O'Brien-Pallas
Linda-Lee
LL
D019985:Benchmarking; D006801:Humans; D015401:Nursing Administration Research; D009741:Nursing Staff, Hospital / Q000592:standards*; D009864:Ontario; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care / Q000592:standards