title: How satisfied is your patient? The service side of care delivery: part 2.
authors.affiliation: Patient and Guest Relations, Greenwich Hospital, CT, USA. christineb@greenhosp.org
authors.forename: Christine
authors.initials: C
authors.lastname: Beechner
mesh_terms: D000556:Ambulatory Surgical Procedures / Q000451:nursing*; D006801:Humans; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D014481:United States