Restoring trust to managed care, Part 1: A focus on patients.
Managed care organizations face distrust from patients, many of whom believe the organizations disregard their interests. To succeed in a market-driven healthcare system, managed care plans must work to restore that trust. A variety of strategies are presented to restore patient trust. The next 2 articles of this 3-part series will examine trust-building strategies targeted at physicians and public stakeholders.
Kirkman-Liff
Bradford
B
School of Health Administration and Policy, W P Carey College of Business, Arizona State University, Tempe, Ariz 85287-4506, USA. bradford.kirkman.liff@asu.edu
D003142:Communication; D003219:Confidentiality; D003266:Continuity of Patient Care; D017598:Efficiency, Organizational; D020793:Gatekeeping; D006297:Health Services Accessibility; D006801:Humans; D019458:Insurance Coverage; D008329:Managed Care Programs / Q000191:economics / Q000592:standards*; D010358:Patient Participation; D017060:Patient Satisfaction; D011320:Primary Health Care / Q000592:standards; D011361:Professional Competence; D011369:Professional-Patient Relations; D017749:Total Quality Management / Q000379:methods*; D035502:Trust; D014481:United States