title: Practice management: telephone triage in an otolaryngology practice.
abstract: Telephone triage is not a new healthcare concept, but it is an idea that is gaining momentum as Americans move into today's "e-technology, e-health" world. In fact, many companies are creating systems and protocols to improve efficiency and increase access to "triage" personnel.
authors.affiliation: Karen Zupko and Associates, Inc., Chicago, USA.
authors.forename: Mary
authors.initials: M
authors.lastname: LeGrand
mesh_terms: D015277:Hotlines; D006801:Humans; D010038:Otorhinolaryngologic Diseases / Q000451:nursing*; D014218:Triage / Q000379:methods*; D014481:United States