Redesigning mental health services: lessons on user involvement from the Mental Health Collaborative.
OBJECTIVE
To explore the involvement of mental health service users in the redesign of in-patient mental health services in six Trusts participating in a multi-regional NHS modernization programme.


METHODS
Semi-structured interviews and observation of team meetings undertaken as part of an action research study.


METHODS
Users, clinical, medical and managerial staff from six mental health trusts which participated in the Northern & Yorkshire and Trent regions' Mental Health Collaborative (MHC).


CONCLUSIONS
Whilst there were some problems, user involvement was undoubtedly a strength of the MHC in comparison to other modernization programmes within the NHS we have studied. However, the particular challenges posed by the specific context of acute mental health services should not be overlooked. The initial approach taken in each of the sites was to simply invite a user or user representative to join the local project team. In the course of events, various changes were made to this initial mechanism for involving users in the ongoing work of the teams. These changes--and setbacks in some sites--make drawing firm conclusions as to the effectiveness of the various strategies employed problematic. However, our qualitative data suggest a number of broad lessons that will assist both those leading and participating in other redesign initiatives to maximize the benefits to be gained from service user involvement.
Robert
Glenn
G
Centre for Health Informatics and Multiprofessional Education, University College London, UK. g.robert@chime.ucl.ac.uk
Hardacre
Jeanne
J
Locock
Louise
L
Bate
Paul
P
Glasby
Jon
J
D003256:Community Participation; D003299:Cooperative Behavior; D006302:Health Services Research; D006754:Hospital Restructuring; D006778:Hospitals, Psychiatric / Q000458:organization & administration*; D006801:Humans; D008605:Mental Health Services / Q000458:organization & administration*; D009936:Organizational Innovation; D036301:Qualitative Research; D013222:State Medicine / Q000458:organization & administration; D011795:Surveys and Questionnaires; D006113:United Kingdom