title: A balanced scorecard approach for nursing report card development.
abstract: In this article we describe the process used to introduce and structure a nursing perspective as part of a balanced scorecard framework within a provincial hospital performance report. Results of a critical literature review and consultative process with key informants are outlined. Nurse-sensitive indicators emerged in the areas of system integration and change, clinical utilization and outcomes, patient satisfaction, and financial performance.
authors.affiliation: Faculty of Nursing, Canadian Institutes of Health Research, Utilization, and Outcomes Research Unit, University of Toronto. l.mcgillishall@utoronto.ca
authors.forename: Linda McGillis
authors.initials: LM
authors.lastname: Hall
authors.forename: Diane
authors.initials: D
authors.lastname: Doran
authors.forename: Heather Spence
authors.initials: HS
authors.lastname: Laschinger
authors.forename: Claire
authors.initials: C
authors.lastname: Mallette
authors.forename: Cheryl
authors.initials: C
authors.lastname: Pedersen
authors.forename: Linda-Lee
authors.initials: LL
authors.lastname: O'Brien-Pallas
mesh_terms: D019985:Benchmarking; D006801:Humans; D015401:Nursing Administration Research; D009741:Nursing Staff, Hospital / Q000592:standards*; D009864:Ontario; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care / Q000592:standards