title: Humana looks to ISO registration to address quality improvement and customer satisfaction.
abstract: Seeking new ways to improve standardization of clinical operations and customer focus, Louisville, KY-based Humana, Inc. announced in November that it has become the first healthcare company to be registered in the U.S. under ISO 9001:2000, a quality management standard published by the International Organization for Standardization (ISO).
mesh_terms: D003258:Consumer Behavior; D006777:Hospitals, Proprietary / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007391:International Cooperation; D007629:Kentucky; D012015:Reference Standards; D017749:Total Quality Management / Q000458:organization & administration*