title: R.E.L.A.T.E. and R.E.S.P.O.N.D. Key tools for building positive relationships with patients and families.
authors.forename: Mary Anne
authors.initials: MA
authors.lastname: Gorman
mesh_terms: D000416:Alberta; D003142:Communication; D006801:Humans; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000379:methods* / Q000592:standards; D017060:Patient Satisfaction; D011368:Professional-Family Relations; D013192:Staff Development / Q000379:methods