title: Inadequate nursing care and the failure to keep adequate records.
abstract: Lessons can often by learned by studying the outcomes of complaints made to the NHS by patients. We look at three recent investigations conducted and published by the Health Service Ombudsman. The first and second relate to poor care and lack of communication, and the third to care of a patient's diabetes and epilepsy in hospital and failure to record an outpatient consultation.
authors.forename: Ann
authors.initials: A
authors.lastname: Abraham
mesh_terms: D002983:Clinical Competence; D003920:Diabetes Mellitus / Q000451:nursing; D004827:Epilepsy / Q000451:nursing; D006323:Heart Arrest / Q000451:nursing; D006801:Humans; D009737:Nursing Records / Q000592:standards*; D009741:Nursing Staff, Hospital / Q000592:standards*; D010166:Palliative Care / Q000592:standards*; D010344:Patient Advocacy; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom