Reconsidering models of patient satisfaction and behavioral intentions.
This article considers several models of how patients integrate their reactions to hospital attributes and how these reactions impact their overall satisfaction and behavioral intentions. It finds that patients combine their reactions to the attributes by means of noncompensatory and nonlinear models to form their overall satisfaction or behavioral intentions.
Otani
Koichiro
K
Indiana University-Purdue University, Fort Wayne School of Public and Environmental Affairs, Fort Wayne, Indiana, USA.
Kurz
Richard S
RS
Burroughs
Thomas E
TE
Waterman
Brian
B
D000293:Adolescent; D000328:Adult; D000368:Aged; D003430:Cross-Sectional Studies; D005260:Female; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D033182:Intention; D008297:Male; D008875:Middle Aged; D008923:Missouri; D015233:Models, Statistical; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011336:Probability; D019984:Quality Indicators, Health Care; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D012494:Sampling Studies