Restoring trust to managed care, part 2: a focus on physicians.
Physicians have lost their trust in managed care plans because of perceived deficits in competency, concern, choice, confidentiality, and communications. To succeed in a market-driven healthcare system, managed care plans must work to restore that trust. A variety of strategies are proposed to address physician concerns related to these 5 domains of trust. Although no single strategy will restore trust, a combination can improve the relationship with these important stakeholders.
Kirkman-Liff
Bradford
B
School of Health Administration and Policy, W P Carey College of Business, Arizona State University, Tempe, Ariz 85287-4506, USA. bradford.kirkman.liff@asu.edu
D001291:Attitude of Health Personnel; D003142:Communication; D003219:Confidentiality; D006801:Humans; D008329:Managed Care Programs / Q000592:standards*; D010820:Physicians / Q000523:psychology*; D017009:Professional Autonomy; D011361:Professional Competence; D035502:Trust; D014481:United States