Corporate management of quality in employee health plans.
As large companies move their employees into managed care, they must concern themselves with the quality and price of their employees' health care. Based on a survey of Fortune 500 companies, we show that most are integrating several aspects of quality into their purchasing and contracting decisions by focusing on three dimensions--customer service, network composition, and clinical quality. Companies focus on the customer service dimension while the medical community emphasizes clinical quality.
Maxwell
James
J
JSI Research & Training Institute, Boston, Massachusetts, USA.
Temin
Peter
P
D000068:Accreditation; D003164:Competitive Bidding; D003258:Consumer Behavior; D003284:Contract Services / Q000592:standards; D003625:Data Collection; D003659:Decision Making, Organizational; D006264:Health Benefit Plans, Employee / Q000458:organization & administration / Q000592:standards*; D006265:Health Care Coalitions; D006302:Health Services Research; D006801:Humans; D007221:Industry / Q000458:organization & administration* / Q000706:statistics & numerical data; D016015:Logistic Models; D019982:Organizational Case Studies; D017749:Total Quality Management / Q000706:statistics & numerical data*; D014481:United States