title: Commentary--patient satisfaction: what is the point?
authors.affiliation: M.S.H.A. Program, Department of Health Services Administration, School of Health Related Professions, University of Alabama at Birmingham, USA.
authors.forename: Stephen J
authors.initials: SJ
authors.lastname: O'Connor
authors.forename: Richard
authors.initials: R
authors.lastname: Shewchuk
mesh_terms: D006302:Health Services Research; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care; D014481:United States