title: Patient satisfaction with teledermatology services.
abstract: We collected data on patient satisfaction with the use of teledermatology services. During a 27-month study, a single dermatologist saw a total of 321 patients via telemedicine. The patients completed 483 surveys, although not all questions were answered on all surveys. There was a high level of satisfaction among patients using teledermatology: 88% of 258 respondents said that they were satisfied with their telemedicine session. In terms of the eight questions on the questionnaire, 84% of the responses were in the top two positive categories on a seven-point Likert scale. In addition, access to dermatology appeared to increase with the availability of the telemedicine service.
authors.affiliation: Department of Health Management and Informatics, School of Medicine, University of Missouri, 324 Clark Hall, Columbia, MO 65211, USA. HicksL@health.missouri.edu
authors.forename: Lanis L
authors.initials: LL
authors.lastname: Hicks
authors.forename: Keith E
authors.initials: KE
authors.lastname: Boles
authors.forename: Stanton
authors.initials: S
authors.lastname: Hudson
authors.forename: Barry
authors.initials: B
authors.lastname: Kling
authors.forename: Joe
authors.initials: J
authors.lastname: Tracy
authors.forename: Joyce
authors.initials: J
authors.lastname: Mitchell
authors.forename: Weldon
authors.initials: W
authors.lastname: Webb
mesh_terms: D000368:Aged; D003880:Dermatology / Q000592:standards*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D012871:Skin Diseases / Q000628:therapy*; D017216:Telemedicine / Q000592:standards*