Who let the dogs out? Managing conflict with courage and skill.
Although nurses often think in terms of clinical ability when discussing competence, strong interpersonal communication skills are also essential for effective practitioners. Conflict management skills are key to creating work environments with good retention, work satisfaction, and high-quality measures. Nurses desiring to learn to communicate with courage and directness can master these skills, contributing to environments where caregivers can collaborate in providing the highest quality care.
Pettrey
Lisa
L
D003142:Communication; D003220:Conflict, Psychological; D006801:Humans; D007857:Leadership; D009723:Nurse-Patient Relations