title: Grievances and complaints: valuable tools for management and for staff.
authors.affiliation: Raymond F. Mickus & Associates, Bannockburn, IL 60015, USA. hforman@aol.com
authors.forename: Harriet
authors.initials: H
authors.lastname: Forman
authors.forename: Frank
authors.initials: F
authors.lastname: Merrick
mesh_terms: D004648:Employee Grievances; D006801:Humans; D007750:Labor Unions / Q000458:organization & administration; D009718:Nurse Administrators / Q000458:organization & administration* / Q000523:psychology; D009741:Nursing Staff, Hospital / Q000458:organization & administration* / Q000523:psychology; D009745:Nursing, Supervisory / Q000458:organization & administration*; D011367:Professional Staff Committees / Q000458:organization & administration