title: Education for effective case management practice.
abstract: BACKGROUND
  An internal needs assessment in a managed care organization identified the need for more effective case management and a more thorough orientation of new case managers.
  
  
  METHODS
  An educational design and development consultant facilitated the process of planning and implementing activities to address those needs. One hundred fifteen employees attended one of five interactive educational sessions that covered key concepts critical to effective case management.
  
  
  RESULTS
  Feedback from learners and from the managed care organization indicated that the activity was effective in meeting its targeted goals.
  
  
  CONCLUSIONS
  The use of external facilitators combined with internal resources and implementation of active learning strategies was effective in promoting organizational improvement.
authors.affiliation: PRN Continuing Education, Inc., Westerville, Ohio, USA.
authors.forename: Pamela S
authors.initials: PS
authors.lastname: Dickerson
authors.forename: Jerry A
authors.initials: JA
authors.lastname: Mansfield
mesh_terms: D019090:Case Management; D006801:Humans; D007318:Inservice Training; D008329:Managed Care Programs / Q000458:organization & administration*; D020380:Needs Assessment; D019982:Organizational Case Studies