title: Success and failure in a Michigan telepsychiatry programme.
abstract: Telemedicine programmes are often complex undertakings that result in combinations of success and failure. Michigan State University and LifeWays received a grant for a four-phase telepsychiatry research project in 2000. We employed multiple data-collection techniques, including patient and provider surveys, in-depth interviews, observation, patient chart analyses, and organizational archival data analyses. Of the four phases in the project, two proved to be successful, one failed in its initial goal but succeeded with a redefined goal, and one failed completely. Issues that affected success or failure included human resource conflicts, organizational structure, inter-organizational relationships and allocated resources.
authors.affiliation: Department of Telecommunication, Michigan State University, East Lansing 48824-1212, USA. pwhitten@msu.edu
authors.forename: Pamela
authors.initials: P
authors.lastname: Whitten
authors.forename: Jill
authors.initials: J
authors.lastname: Rowe-Adjibogoun
mesh_terms: D001291:Attitude of Health Personnel; D006801:Humans; D008605:Mental Health Services / Q000458:organization & administration*; D008824:Michigan; D011570:Psychiatry / Q000458:organization & administration*; D017216:Telemedicine / Q000458:organization & administration*