ISO9000 and the quality management system in the digital hospital.
ISO9000 quality management system (ISO9000QMS) emphasize on the customer-oriented, managers' leadership and all staff's joining, adopt the process method and system management, spread the taking facts as a basis to make decision and improve consistently, and establish win-win relation with the suppliers. So, the digital hospital can adopt the ISO9000QMS. In order to establish the ISO9000QMS, the digital hospital should: (1) Design integrally, including analyzing the operation procedure, clarifying the job duties, setting up the spreading team and setting the quality policy and objectives: (2) Learning the ISO9000 quality standards; (3) Drawing up the documents, including the quality manual, program files and operation guiding files; (4) Training according the documents; (5) Executing the quality standard, including the service quality auditing, quality record auditing and quality system auditing; (6) Improving continually. With the establishment of ISO900QMS, the digital hospital can appraise more accurately, analyze quality matters statistically and avoid the interference of artificial factors.
Liu
Yalan
Y
College of Management, Huazhong University of Science and Technology, Wuhan 430074.
Yao
Bin
B
Zhang
Zigang
Z
D006739:Hospital Administration / Q000331:legislation & jurisprudence / Q000592:standards*; D006779:Hospitals, Public / Q000331:legislation & jurisprudence / Q000592:standards*; D008330:Management Audit / Q000592:standards*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D011786:Quality Control; D017749:Total Quality Management / Q000379:methods / Q000592:standards*