Development and application of a brief multi-faceted tool for evaluating inpatient psychiatric care.
Increasingly, hospitals are expected to monitor and document service delivery variables, such as treatment outcome and patient satisfaction with care, which are thought to be associated with the quality of care received by patients. Documenting the patient's collaboration in the treatment-planning process also has become more important. However, for many clinically oriented units, translating these expectations into a useable instrument and an efficient measurement procedure is a complex and difficult task. This paper outlines the development of a brief multi-faceted program evaluation instrument and assessment process for completing these tasks. The authors describe the rationale behind their approach to these measurement issues, and they introduce an instrument capable of effectively measuring both outcome and satisfaction. They also provide an overview of how they apply the instrument in their inpatient psychiatry service. The strengths and weakness of this assessment strategy are reviewed.
Blais
Mark A
MA
Inpatient Psychiatry Service, Massachusetts General Hospital, Boston 02114-2696, USA. MBlais@Partners.Org
Matthews
John
J
Lipkis-Orlando
Robin
R
O'Keefe
Sheila M
SM
Jacobo
Michelle
M
Rivas-Vazquez
Rafael A
RA
Summergrad
Paul
P
D003299:Cooperative Behavior; D017598:Efficiency, Organizational; D006801:Humans; D007297:Inpatients / Q000523:psychology*; D001523:Mental Disorders / Q000628:therapy; D010043:Outcome and Process Assessment, Health Care / Q000379:methods*; D010358:Patient Participation; D017060:Patient Satisfaction; D011567:Psychiatric Department, Hospital / Q000592:standards*; D016896:Treatment Outcome; D014481:United States