title: Deal with patient complaints before arrival of subpoenas.
authors.affiliation: Nova Southeastern University.
authors.forename: Kathy L
authors.initials: KL
authors.lastname: Cerminara
mesh_terms: D003142:Communication; D034462:Dissent and Disputes / Q000331:legislation & jurisprudence; D006279:Health Maintenance Organizations / Q000331:legislation & jurisprudence / Q000458:organization & administration*; D006801:Humans; D007345:Insurance Claim Review / Q000331:legislation & jurisprudence; D010344:Patient Advocacy / Q000331:legislation & jurisprudence; D017060:Patient Satisfaction / Q000331:legislation & jurisprudence; D011369:Professional-Patient Relations; D016730:Program Development; D014481:United States