How to create a culture of customer service--a checklist.
Snow
Dennis
D
snowassociates.com
D006801:Humans; D009718:Nurse Administrators / Q000458:organization & administration*; D015279:Organizational Culture; D018802:Patient-Centered Care / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D019984:Quality Indicators, Health Care