Customer care.
Everyone who is in business knows that the most important thing one can achieve is attracting and retaining customers. Now, before the BDJ is bombarded with complaints about ivory-tower academics talking theoretically about something of which they have no experience, I need to tell you that I do have real, live practical experience of business. Okay, it's not a business to do with dentistry, it's a business to do with horses, but nevertheless, it is a business and the basic premises of businesses apply to both dentistry and to riding stables. Remarkably also, there are a number of interesting analogies between running a riding school and running a dental practice!
Kay
E J
EJ
Dental Health Services Research, University of Manchester Dental School, Higher Cambridge Street, Manchester M15 6FH. e.kay@man.ac.uk
D000368:Aged; D001291:Attitude of Health Personnel; D002675:Child, Preschool; D003729:Dental Care / Q000523:psychology*; D016321:Dental Care for Aged / Q000523:psychology; D019140:Dental Care for Children / Q000523:psychology; D003812:Dentist-Patient Relations; D003813:Dentistry / Q000379:methods; D005260:Female; D006801:Humans; D008297:Male; D005791:Patient Care / Q000523:psychology*; D010348:Patient Care Team; D017060:Patient Satisfaction; D011215:Practice Management, Dental; D013315:Stress, Psychological / Q000523:psychology