title: Factors related to client satisfaction with community-based respite services.
abstract: The goal of this study was to identify factors related to client satisfaction with respite services. Data were analyzed from interviews with 1183 family caregivers participating in the AoA Demonstration Grants to States program. Two groups of potential explanatory variables were examined: (1) characteristics of client families, and (2) caregivers' perceptions of service delivery. Separate regression models were estimated for users of in-home respite and adult day care. Factors related to satisfaction with in-home respite included elder's ADL, ethnicity, caregivers' expectations for what the respite worker would and would not do, access to services, and the amount of red tape. Factors related to satisfaction with adult day care included the caregiver's age and health, ethnicity, caregivers' expectations for what the respite worker would and would not do, access to services, and the amount of red tape. Differences be- tween the models are discussed in the context of how providers can improve client satisfaction with respite services.
authors.affiliation: Metropolitan Sleep Disorders Center, St Paul, MN, USA.
authors.forename: Donald
authors.initials: D
authors.lastname: Townsend
authors.forename: Karl
authors.initials: K
authors.lastname: Kosloski
mesh_terms: D000203:Activities of Daily Living; D000368:Aged; D000544:Alzheimer Disease / Q000451:nursing*; D017028:Caregivers / Q000523:psychology*; D003153:Community Health Services / Q000592:standards*; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003631:Day Care, Medical / Q000592:standards*; D005260:Female; D006078:Government Programs; D006302:Health Services Research; D006699:Home Care Services / Q000458:organization & administration / Q000592:standards; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D008875:Middle Aged; D010865:Pilot Projects; D012144:Respite Care / Q000592:standards*; D011795:Surveys and Questionnaires