Reducing the adverse consequences of workplace aggression and violence: the buffering effects of organizational support.
This study examined the buffering effects of 2 types of organizational support--instrumental and informational--on the relationships between workplace violence/aggression and both personal and organizational outcomes. Based on data from 225 employees in a health care setting, a series of moderated multiple regression analyses demonstrated that organizational support moderated the effects of physical violence, vicariously experienced violence, and psychological aggression on emotional well-being, somatic health, and job-related affect, but not on fear of future workplace violence and job neglect. These findings have implications for both research and intervention related to workplace violence.
Schat
Aaron C H
AC
Department of Psychology, University of Guelph, Ontario, Canada.
Kelloway
E Kevin
EK
D000328:Adult; D000368:Aged; D000374:Aggression / Q000523:psychology*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D015999:Multivariate Analysis; D009864:Ontario; D012044:Regression Analysis; D012944:Social Support; D013315:Stress, Psychological / Q000209:etiology / Q000517:prevention & control*; D014754:Violence / Q000523:psychology*; D017132:Workplace