Performance indicators. Benefits of the doubt.
Interviews and workshops with the public, health professionals and managers revealed dissatisfaction with the current system of performance indicators. The public were mostly unaware of the star system. Their priorities were; waiting times, treatment experience, staffing and patient environment. Health professionals and the public were concerned about the effects of a poor star-rating on an organisation.
Lustgarten
Henie
H
Cowley
Claire
C
Scobie
Sarah
S
D003258:Consumer Behavior; D006302:Health Services Research; D006801:Humans; D033181:Information Dissemination; D008330:Management Audit; D011639:Public Opinion; D019984:Quality Indicators, Health Care; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom