title: Inspiring patient loyalty, not satisfaction.
abstract: The distinction between loyalty and satisfaction is a significant one that requires staff to go above and beyond what is expected (i.e., satisfaction). In Lee's experience, most stories of patient loyalty have to do with empathy, caring and compassion.
authors.affiliation: Fred Lee & Associates Inc., Altamonte Springs, Fla., USA.
authors.forename: Fred
authors.initials: F
authors.lastname: Lee
mesh_terms: D001291:Attitude of Health Personnel; D004645:Empathy; D015285:Hospital-Patient Relations; D006801:Humans; D007092:Imagination; D007398:Interpersonal Relations; D009042:Motivation; D009723:Nurse-Patient Relations; D015279:Organizational Culture; D017060:Patient Satisfaction; D010559:Personnel Management / Q000379:methods; D010817:Physician-Patient Relations; D011369:Professional-Patient Relations; D014481:United States; D017132:Workplace / Q000523:psychology