title: Finding a niche in call-centre care.
authors.affiliation: NHS Direct West Midlands (part of West Midlands Ambulance NHS Trust).
authors.forename: Helen
authors.initials: H
authors.lastname: Smith
mesh_terms: D006801:Humans; D007587:Job Description; D007588:Job Satisfaction; D009313:National Health Programs; D009722:Nurse Practitioners; D009726:Nurses / Q000523:psychology; D009732:Nursing Care / Q000379:methods*; D009733:Nursing Diagnosis / Q000379:methods; D017009:Professional Autonomy; D017216:Telemedicine / Q000379:methods*; D014218:Triage / Q000379:methods; D006113:United Kingdom