title: Goldratt's Thinking Process applied to medical claims processing.
abstract: The business operations of an insurance claims processing center and the healthcare industry it serves are complex in nature. The authors describe the process of claim filing and adjudication in a claims processing center, apply Eliyahu Goldratt's Thinking Process to that scenario, and recommend changes to improve the defined processes.
authors.affiliation: University of Texas, Permian Basin in Odessa, USA.
authors.forename: Lloyd J
authors.initials: LJ
authors.lastname: Taylor
authors.forename: Don
authors.initials: D
authors.lastname: Sheffield
mesh_terms: D003662:Decision Theory; D017598:Efficiency, Organizational; D006801:Humans; D007345:Insurance Claim Review / Q000458:organization & administration*; D009936:Organizational Innovation; D012051:Reimbursement Mechanisms / Q000458:organization & administration*; D013192:Staff Development; D013850:Thinking; D014481:United States