title: Restoring trust to managed care, Part 3: A focus on public stakeholders.
abstract: Managed care organizations face distrust from public policy-makers, the media, and other public stakeholders. To succeed, the managed care industry must work to restore trust in their approach to healthcare delivery. A variety of strategies are presented as ways to mitigate the public's distrust of the managed care industry.
authors.affiliation: School of Health Administration and Policy, W. P. Carey School of Business, Arizona State University, Tempe, Ariz 85287-4506, USA. bradford.kirkman.liff@asu.edu
authors.forename: Bradford
authors.initials: B
authors.lastname: Kirkman-Liff
mesh_terms: D001291:Attitude of Health Personnel; D001294:Attitude to Health; D002983:Clinical Competence; D003219:Confidentiality; D003258:Consumer Behavior; D006801:Humans; D033181:Information Dissemination; D008329:Managed Care Programs / Q000458:organization & administration* / Q000592:standards; D009937:Organizational Objectives; D011639:Public Opinion; D011641:Public Relations; D011785:Quality Assurance, Health Care; D035502:Trust; D014481:United States