title: Leading by listening. How Scripps Health turned defeat around.
abstract: Scripps Health in San Diego has seen its ups and downs this decade. The system's fall and rise are both stories in leadership--first done wrong, then done right. Today, they're back on top, thanks to a CEO who listens to his staff, especially his physicians.
authors.forename: Laurie
authors.initials: L
authors.lastname: Larson
mesh_terms: D002140:California; D016542:Chief Executive Officers, Hospital; D019033:Delivery of Health Care, Integrated / Q000458:organization & administration*; D018578:Hospital-Physician Relations; D006801:Humans; D033183:Interdisciplinary Communication; D007857:Leadership; D008505:Medical Staff, Hospital; D019982:Organizational Case Studies; D009936:Organizational Innovation; D014341:Trustees