'Making it personal' improves patient care.
Health care staff "deliver care to the heart and soul of the patient." Elderly, chronically ill patients targeted for the "Living History" program. Creating connections benefits caregivers as well as patients.
D000368:Aged; D002908:Chronic Disease / Q000523:psychology; D003710:Demography; D005260:Female; D016330:Frail Elderly / Q000523:psychology*; D015285:Hospital-Patient Relations; D006801:Humans; D007484:Iowa; D008016:Life Change Events; D008297:Male; D033262:Narration; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000592:standards*