title: Negotiating effective service level agreements.
authors.affiliation: Gordon & Glickson LLC, Chicago, USA.
authors.forename: Diana J P
authors.initials: DJ
authors.lastname: McKenzie
authors.forename: Benjamin D
authors.initials: BD
authors.lastname: Kern
mesh_terms: D003284:Contract Services / Q000331:legislation & jurisprudence*; D003657:Decision Making; D017598:Efficiency, Organizational; D006298:Health Services Administration / Q000592:standards; D007256:Information Systems / Q000458:organization & administration*; D017008:Negotiating; D012984:Software / Q000592:standards; D013995:Time; D014481:United States