Planning, implementing, and using a virtual reference service.
Virtual reference (VR) can be a successful vehicle for libraries if there is a demonstrated need by the user base for such a service and if the library staff believes in, accepts, and plans thoroughly for the concept. This article focuses on the experiences of the Duke University Medical Center Library (DUMCL) in planning, implementing, and using a virtual reference service utilizing LSSI's Virtual Reference Desk (VRD) Software.
MacDonald
Marlyse H
MH
Duke University Medical Center Library, Box 3702, Seeley G. Mudd Building, Durham, NC 27710, USA. marlyse.macdonald@duke.edu
D003195:Computer Communication Networks / Q000458:organization & administration / Q000706:statistics & numerical data; D003659:Decision Making, Organizational; D007318:Inservice Training; D007993:Libraries, Medical / Q000458:organization & administration*; D007999:Library Services / Q000458:organization & administration* / Q000706:statistics & numerical data; D009657:North Carolina; D010934:Planning Techniques; D016730:Program Development; D012577:Schools, Medical / Q000458:organization & administration; D012984:Software; D014584:User-Computer Interface