"Ask A Librarian": the experiences of four hospital libraries.
The librarians at four hospital libraries describe the electronic reference service, "Ask A Librarian," offered at their institutions. The hospitals are vastly different in size and in number of library staff, and offer the "Ask A Librarian" service to different clientele. The article illustrates that both large hospitals with a large library staff and small hospitals with a solo librarian and some volunteers can offer this type of service.
Treadwell Library, Massachusetts General Hospital, Boston, MA 02114, USA. mstone@partners.org
Martha E
ME
Stone
Carole
C
Foxman
Maura
M
Sostack
Lori
L
Francar
Patrice
P
Hall
Linda Garr
LG
Markwell
D016206:Databases, Bibliographic; D006751:Hospital Information Systems; D006801:Humans; D033181:Information Dissemination; D020407:Internet / Q000458:organization & administration*; D016245:Librarians; D007992:Libraries, Hospital / Q000458:organization & administration*; D007999:Library Services / Q000458:organization & administration*; D008491:Medical Informatics Applications; D019982:Organizational Case Studies; D014481:United States