Formative evaluation of a men's health center.
We describe an innovative approach for evaluating a men's health center. Using observation and interview, we assessed patient flow, referral patterns, patient satisfaction, and perceptions of the services' usefulness. Student assistants designed evaluation tools, hired and trained research assistants, supervised data collection, interacted with city and center officials, analyzed data, and drafted a report. To ensure patient confidentiality and anonymity, we designed an innovative observation system. The men had unique perceptions of family, requiring culturally sensitive approaches to engage them in the study. Of patients reporting to the center, 20.3% received referral services. Average satisfaction level was 5.2 (scale = 1-10). Perceived benefits to the family for 23% of respondents included cost savings, improved access, and higher service quality.
Ekundayo
Olugbemiga T
OT
Graduate Public Health Program, School of Graduate Studies, Morgan State University, 1500 E. Cold Spring Lane, Jenkins Hall, Suite 343, Baltimore, MD 21251, USA. maxima1757@aol.com
Bronner
Yvonne
Y
Johnson-Taylor
Wendy L
WL
Dambita
Nkossi
N
Squire
Sean
S
D000293:Adolescent; D000328:Adult; D015142:Baltimore; D003151:Community Health Centers / Q000458:organization & administration* / Q000592:standards / Q000706:statistics & numerical data; D005378:Financial Support; D006297:Health Services Accessibility; D006801:Humans; D008297:Male; D008571:Men; D008875:Middle Aged; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D011322:Primary Prevention; D015397:Program Evaluation; D011635:Public Health Administration; D013996:Time and Motion Studies; D014478:Unemployment; D019037:Urban Health Services / Q000458:organization & administration* / Q000592:standards / Q000706:statistics & numerical data