Managed care organizational complexity and access to high-quality mental health services: perspective of U.S. primary care physicians.
This analysis addresses the relationship between perceived access to high-quality specialty mental health and medical services and 2 aspects of managed care organizational complexity at the practice level: 1) gatekeeper requirements for specialty services, and 2) managing multiple contracts. Cross-sectional analysis of a national telephone survey of 7,197 primary care physicians (PCPs) was performed. Access was defined as high-quality specialty services being always or almost always available to the PCP's patients when medically necessary. PCPs rated access to high-quality outpatient specialty mental health services as much lower than that of specialty medical services (28%; 95% confidence interval [CI], 27-29 versus 81%; 95% CI, 80-82). After adjustment for physician, practice, and managed care factors (multiple logistic regression analysis), perceived access to high-quality outpatient mental health services was lowest for practices with the largest number of managed care contracts and when a physician's practice was a "mixed model" with regard to the gatekeeper function. Perceived access to high-quality specialty medical services was not as strongly associated with these practice characteristics. PCPs who interact with a large number of managed care plans and different administrative models may have the most difficulty in obtaining high-quality mental health services for their patients.
Department of Medicine, Division of General Internal Medicine, Johns Hopkins University School of Medicine, Baltimore, MD, USA.
Benjamin W
BW
Van Voorhees
Nae Yuh
NY
Wang
Daniel E
DE
Ford
D001290:Attitude; D003430:Cross-Sectional Studies; D005260:Female; D020793:Gatekeeping; D006297:Health Services Accessibility / Q000458:organization & administration*; D006801:Humans; D008297:Male; D008329:Managed Care Programs / Q000458:organization & administration*; D008511:Medicine; D008605:Mental Health Services / Q000600:supply & distribution*; D008875:Middle Aged; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011320:Primary Health Care; D011787:Quality of Health Care; D012017:Referral and Consultation; D013038:Specialization; D011795:Surveys and Questionnaires; D014481:United States