Consumer confusion.
Predictions of the rise of a take-charge health care consumer have proved premature. Opinion polls and data paint a confusing portrait of a consumer who wants quality care at discount prices, but who doesn't know how the system works, what it costs or what his or her role is. When will this super consumer emerge, and will the industry change as a result?
Lee Ann
LA
Runy
Jennifer
J
Towne
Suzanna
S
Hoppszallern
Alden
A
Solovy
D001294:Attitude to Health; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003266:Continuity of Patient Care / Q000706:statistics & numerical data; D003657:Decision Making; D003695:Delivery of Health Care; D030881:Disclosure; D019538:Health Care Surveys; D006761:Hospitals / Q000592:standards; D006801:Humans; D010817:Physician-Patient Relations; D010820:Physicians / Q000592:standards; D011639:Public Opinion; D019984:Quality Indicators, Health Care; D011787:Quality of Health Care; D035502:Trust; D014481:United States