The Region 4 collaborative virtual reference project.
In May 2002, the Denison Memorial Library at the University of Colorado Health Sciences Center and the J. Otto Lottes Health Sciences Library at the University of Missouri-Columbia, with funding from the National Network of Libraries of Medicine-Midcontinental Region, embarked on a collaborative, real-time reference project using the 24/7 Reference, Inc., software package. This paper describes how the project was conceived, and includes details on the service hours, staffing, training, marketing, lessons learned, and future plans for the service.
Parker
Sandi K
SK
Reference Services, Denison Memorial Library, University of Colorado Health Sciences Center, Denver, CO 80222, USA. Sandi.parker@uchsc.edu
Johnson
E Diane
ED
D003120:Colorado; D003195:Computer Communication Networks / Q000458:organization & administration*; D003299:Cooperative Behavior; D005380:Financing, Government; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration; D007373:Interinstitutional Relations; D007993:Libraries, Medical / Q000191:economics / Q000458:organization & administration*; D007999:Library Services / Q000191:economics / Q000458:organization & administration*; D040541:Marketing; D008923:Missouri; D009317:National Library of Medicine (U.S.); D010561:Personnel Staffing and Scheduling; D016730:Program Development; D012577:Schools, Medical / Q000458:organization & administration; D012984:Software; D014481:United States; D014584:User-Computer Interface