Antecedents and consequences of emotional display rule perceptions.
Central to all theories of emotional labor is the idea that individuals follow emotional display rules that specify the appropriate expression of emotions on the job. This investigation examined antecedents and consequences of emotional display rule perceptions. Full-time working adults (N = 152) from a variety of occupations provided self-report data, and supervisors and coworkers completed measures pertaining to the focal employees. Results using structural equation modeling revealed that job-based interpersonal requirements, supervisor display rule perceptions, and employee extraversion and neuroticism were predictive of employee display rule perceptions. Employee display rule perceptions, in turn, were related to self-reported job satisfaction and coworker ratings of employees' emotional displays on the job. Finally, neuroticism had direct negative relationships with job satisfaction and coworker ratings of employees' emotional displays.
Department of Psychology, Louisiana State University, Baton Rouge 70803, USA. jdiefen@lsu.edu
James M
JM
Diefendorff
Erin M
EM
Richard
D000328:Adult; D000339:Affect; D005260:Female; D006801:Humans; D007398:Interpersonal Relations; D007588:Job Satisfaction; D008297:Male; D012919:Social Behavior; D012938:Social Perception; D011795:Surveys and Questionnaires; D017132:Workplace / Q000523:psychology