Responding to customer concerns improves quality. Part 2.
Spath
Patrice
P
Brown-Spath & Associates Forest Grove, OR, USA.
D003625:Data Collection; D006739:Hospital Administration / Q000592:standards*; D006751:Hospital Information Systems; D015285:Hospital-Patient Relations; D006801:Humans; D017060:Patient Satisfaction; D013597:Systems Analysis; D017749:Total Quality Management / Q000379:methods*