Integrating Web services and telephone call center boosts effectiveness.
D006739:Hospital Administration; D015285:Hospital-Patient Relations; D006801:Humans; D007253:Information Centers / Q000458:organization & administration*; D020407:Internet / Q000458:organization & administration*; D008389:Marketing of Health Services; D018511:Systems Integration; D013689:Telephone; D014584:User-Computer Interface; D014831:Voice