A pilot study exploring electronic (or e-mail) mail in users with acquired cognitive-linguistic impairments.
This paper reports the results of an exploratory study into the usability of a simplified e-mail interface for eight individuals with acquired cognitive-linguistic impairments. Participatory Action Research, a qualitative research method, was used to capture the range of performance variables and to emphasize a 'user-centred' approach to the research process. The participants were asked to read and reply to e-mails across four writing prompt conditions. An analysis of errors and participant preferences for the prototype e-mail system was conducted. Errors fell into two general categories: (1) computer usability (e.g. conceptual understanding of mouse/cursor operation) and (2) message composition (e.g. generating ideas for a message). Participant preferences for the writing prompt conditions varied considerably. All participants endorsed the use of customized e-mail interfaces as a means of connecting with friends and family, thereby reducing social isolation. Implications for interface design, rehabilitation and future research into assistive technology are discussed.
Sohlberg
McKay Moore
MM
Communication Disorders and Sciences Programme, College of Education, University of Oregon, Eugene, OR 97403-5284, USA. mckay@oregon.uoregon.edu
Ehlhardt
Laurie A
LA
Fickas
Stephen
S
Sutcliffe
Alistair
A
D000328:Adult; D000368:Aged; D001930:Brain Injuries / Q000150:complications / Q000523:psychology / Q000534:rehabilitation*; D002755:Choice Behavior; D003072:Cognition Disorders / Q000523:psychology / Q000534:rehabilitation*; D003142:Communication; D016287:Computer Peripherals; D034742:Electronic Mail; D004867:Equipment Design; D005260:Female; D006801:Humans; D007806:Language Disorders / Q000523:psychology / Q000534:rehabilitation*; D007859:Learning Disabilities / Q000523:psychology / Q000534:rehabilitation; D008297:Male; D008569:Memory Disorders / Q000523:psychology / Q000534:rehabilitation; D008838:Microcomputers; D008875:Middle Aged; D010865:Pilot Projects