The effects of intrapersonal, intragroup, and intergroup conflict on team performance effectiveness and work satisfaction.
Although numerous studies have focused on conflict management, few have considered the effects of unit technology and intrapersonal, intragroup, and intergroup conflict on team performance effectiveness and work satisfaction. The model was tested using a nonexperimental design. Path analysis using multiple regression was used to test the model. The nonrandom sample consisted of 141 nurses employed on 13 inpatient units at a state-supported, 597-bed academic medical center in a southeastern city. Findings indicated that intrapersonal conflict had a direct negative impact on intragroup conflict and work satisfaction. Intragroup conflict had direct negative effects on work satisfaction and team performance effectiveness. Unit technology had a direct negative impact on work satisfaction. Findings have implications for administrators to implement strategies to decrease a stressful work environment and increase team-building activities.
Cox
Kathleen B
KB
School of Nursing, East Carolina University, Rivers Building Room 117, Greenville, NC 27858, USA.
D001291:Attitude of Health Personnel; D003220:Conflict, Psychological; D017598:Efficiency, Organizational; D006126:Group Processes; D006801:Humans; D007400:Interprofessional Relations; D007588:Job Satisfaction; D008960:Models, Psychological; D009718:Nurse Administrators; D015401:Nursing Administration Research; D015404:Nursing Methodology Research; D009741:Nursing Staff, Hospital / Q000458:organization & administration* / Q000523:psychology*; D009745:Nursing, Supervisory; D009746:Nursing, Team / Q000458:organization & administration*; D010348:Patient Care Team / Q000458:organization & administration*; D012044:Regression Analysis; D015144:Southeastern United States; D011795:Surveys and Questionnaires