Maternity satisfaction studies and their limitations: "What is, must still be best".
BACKGROUND
Health policymakers throughout the developed world are paying close attention to factors in maternity care that may influence women's satisfaction. This paper examines some of these factors in the light of observations from previous studies of satisfaction with health services.


METHODS
The Scottish Birth Study, a cross-sectional questionnaire survey, sought the views of all women in Scotland delivering during a 10-day period in 1998. A total of 1,137 women completed and returned questionnaires (response rate = 69%).


RESULTS
Women were overwhelmingly satisfied with their prenatal, intrapartum, and postnatal care. As is common in this type of study, reports of dissatisfaction were relatively low. However, differences occurred in satisfaction levels between subgroups; for example, the fewer the number of caregivers the woman had during childbirth, the more likely she was to be satisfied with the care received. A range of factors appeared to influence reported satisfaction levels, such as characteristics of the care provided and the woman's psychosocial circumstances.


CONCLUSIONS
In addition to the inherent limitations of satisfaction studies found in the literature, problems may arise if such surveys are used uncritically to shape the future provision of maternity services, because service users tend to value the status quo over innovations of which they have no experience. Therefore, although satisfaction surveys have a role to play, we argue that they should only be used with caution, and preferably as part of an array of tools.
van Teijlingen
Edwin R
ER
Dugald Baird Centre for Research on Women's Health and Department of Public Health, University of Aberdeen, Scotland, United Kingdom.
Hundley
Vanora
V
Rennie
Ann-Marie
AM
Graham
Wendy
W
Fitzmaurice
Ann
A
D000293:Adolescent; D000328:Adult; D017028:Caregivers / Q000706:statistics & numerical data; D003266:Continuity of Patient Care / Q000706:statistics & numerical data; D003430:Cross-Sectional Studies; D005260:Female; D006801:Humans; D008427:Maternal Health Services / Q000706:statistics & numerical data*; D008880:Midwifery / Q000706:statistics & numerical data; D009723:Nurse-Patient Relations; D010298:Parity; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011247:Pregnancy; D012606:Scotland; D012959:Socioeconomic Factors; D011795:Surveys and Questionnaires