Effective conflict management begins with knowing your style.
The well being of patients depends on the ability of nurses to manage conflict creatively. The Bartol/McSweeney Conflict Management Scale, an assessment tool that helps nurses identify their predisposition toward conflict, is described. The tool is simple to use and suitable for nurses working in different settings.
Bartol
G M
GM
University of North Carolina, Greensboro, Greensboro, North Carolina, USA. gmbartol@aol.com
Parrish
R S
RS
McSweeney
M
M
D000374:Aggression; D001242:Assertiveness; D001290:Attitude; D026686:Beneficence; D003220:Conflict, Psychological; D003299:Cooperative Behavior; D034462:Dissent and Disputes; D006801:Humans; D009726:Nurses / Q000523:psychology*; D010556:Personality Tests; D012925:Social Conformity