Evaluating clients' perceptions of the quality of head injury rehabilitation services: development and validation of a questionnaire.
OBJECTIVE
The objective of this research was to develop a tool to assess clients' perception of the quality of head injury rehabilitation services.


RESULTS
A questionnaire PQRS-Montreal 1.0 was developed in Montreal, Quebec using a standardized methodology that incorporated a new technique to reach consensus regarding the tool's contents. Five dimensions of care (i.e. ecological approach, client-centred approach, accessibility, quality of the service providers and continuity) and their corresponding standards were identified as pertinent to include in the tool and were subsequently validated by experts. A phase of item generation followed that led to the development of an 87-item prototype of the questionnaire. The questionnaire is to be administered during an interview and employs a 5-point rating scale.


CONCLUSIONS
The implications for the use of PQRS-Montreal 1.0 in the accreditation process of head injury rehabilitation services are discussed, as well as plans for future quantitative research in the development of the tool.
Swaine
Bonnie R
BR
Ecole de réadaptation, Université de Montreal, Quebec, Canada. swaine@umontreal.ca
Dutil
Elisabeth
E
Demers
Louise
L
Gervais
Marie
M
D003266:Continuity of Patient Care / Q000592:standards; D006259:Craniocerebral Trauma / Q000523:psychology* / Q000534:rehabilitation; D006297:Health Services Accessibility / Q000592:standards; D006801:Humans; D010348:Patient Care Team; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000379:methods; D011361:Professional Competence; D011787:Quality of Health Care / Q000592:standards*; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires; D014218:Triage