title: High service users: does the clinical psychologist have a role?
abstract: OBJECTIVE
  To assess the impact of psychological intervention on high users of the GP service.
  
  
  METHODS
  A sample of high-attenders was offered the opportunity to attend an interview with a clinical psychologist. A three-year (one year before and two years after psychological intervention) survey of patient records was carried out to determine the pattern of patient attendances. In addition, GP and patient satisfaction questionnaires were utilised to rate the psychological service.
  
  
  METHODS
  A GP surgery situated in the coastal region of Scotland.
  
  
  METHODS
  All adult patients, who had consulted over 12 times in the 12 months prior to the beginning of the study except those who had ongoing medical problems that the GP felt were being dealt with adequately, were invited to a psychological interview. In all, 174 invitations were sent, and 101 agreed to psychological intervention.
  
  
  RESULTS
  After three months both the GPs and patients positively rated the input of the psychologist. There were short-term benefits from the psychological intervention in terms of attendance rates, which were not in evidence in the long term. For the participating group there was a significant decrease in attendance rate three months after psychological intervention compared to the non-participating group (P < 0.001). However, at 12 and 24 months after intervention both groups reduced attendance at a similar rate.
  
  
  CONCLUSIONS
  Psychologist intervention had a short, but not long term, benefit, in reducing attendance rates. However, both GPs and patients found the provision of a report from the psychologist useful.
authors.affiliation: Tayside Area Clinical Psychology, Department, Royal Dundee Liff Hospital, Dundee.
authors.forename: R
authors.initials: R
authors.lastname: Blakey
authors.forename: G
authors.initials: G
authors.lastname: Court
authors.forename: A
authors.initials: A
authors.lastname: Peaker
authors.forename: A G
authors.initials: AG
authors.lastname: Begg
authors.forename: F
authors.initials: F
authors.lastname: McPherson
mesh_terms: D000328:Adult; D005194:Family Practice; D005260:Female; D006300:Health Services Misuse; D006302:Health Services Research; D006801:Humans; D008297:Male; D008605:Mental Health Services / Q000706:statistics & numerical data*; D008875:Middle Aged; D017060:Patient Satisfaction; D010821:Physicians, Family; D024382:Professional Role; D011586:Psychology, Clinical / Q000592:standards*; D012606:Scotland