title: Our patients, our customers: what do they expect from us?
authors.affiliation: A&E Department Khoula Hospital, P.O. Box 90 A.C. 116, Muscat, Sultanate of Oman. souza_e@hotmail.com
authors.forename: Emmanuel
authors.initials: E
authors.lastname: D'Souza
mesh_terms: D001294:Attitude to Health; D004638:Emergency Treatment / Q000523:psychology* / Q000592:standards; D006801:Humans; D018802:Patient-Centered Care / Q000592:standards; D011361:Professional Competence / Q000592:standards; D011369:Professional-Patient Relations