title: The next-generation health plan: building operational competence.
authors.forename: Steve
authors.initials: S
authors.lastname: O'Dell
authors.forename: Donna
authors.initials: D
authors.lastname: Holmes
authors.forename: Larry
authors.initials: L
authors.lastname: Schmidt
mesh_terms: D003258:Consumer Behavior; D003661:Decision Support Techniques; D006264:Health Benefit Plans, Employee; D006801:Humans; D007256:Information Systems; D008329:Managed Care Programs / Q000458:organization & administration / Q000639:trends*; D017146:Models, Organizational; D009936:Organizational Innovation; D014481:United States