title: Restoring members' confidence through plain English.
authors.affiliation: MarkH38514@aol.com
authors.forename: Mark
authors.initials: M
authors.lastname: Hochhauser
mesh_terms: D001294:Attitude to Health; D003142:Communication; D019538:Health Care Surveys; D006279:Health Maintenance Organizations / Q000592:standards*; D006801:Humans; D007857:Leadership; D011639:Public Opinion; D011641:Public Relations; D035502:Trust; D014481:United States