title: Does NHS Direct deserve its recent criticism?
authors.affiliation: Southampton University.
authors.forename: A
authors.initials: A
authors.lastname: Glasper
mesh_terms: D002983:Clinical Competence / Q000592:standards; D015277:Hotlines / Q000592:standards*; D006801:Humans; D024802:Nurse's Role; D011320:Primary Health Care / Q000592:standards*; D017009:Professional Autonomy; D011787:Quality of Health Care; D013222:State Medicine / Q000592:standards*