Poor systems and staffing problems led to poor patient outcomes.
The office of the Health Service Ombudsman regularly publishes reports of complaints investigated by its assessors. The cases presented here relate to failures of nursing care: some of the problems were found to be the result of inadequate staffing and training, others were due to poor documentation, lack of staff accountability and inadequate organisation.
Abraham
Ann
A
D006801:Humans; D009739:Nursing Services / Q000592:standards* / Q000600:supply & distribution; D009740:Nursing Staff / Q000600:supply & distribution*; D005791:Patient Care / Q000592:standards*; D010561:Personnel Staffing and Scheduling / Q000592:standards*; D011787:Quality of Health Care