title: Enrollee satisfaction with three Florida Medicaid managed care programs.
abstract: A study was undertaken to compare adult enrollees' satisfaction with three Medicaid Programs operating in South Florida: (1) the provider service network (PSN), (2) MediPass, and (3) Medicaid HMOs. The Consumer Assessment of Health Plans Study 2.0 Medicaid Adult instrument was used to collect information on four global ratings and five composite ratings. MediPass enrollees were satisfied with their overall health care, whereas PSN enrollees gave only average scores for their doctors, specialists, overall health care, provider communication, and staff helpfulness. The HMO enrollees were satisfied with their specialists, health plan, access to care, promptness of care, staff helpfulness, and member/customer service. Improvements in satisfaction would require different interventions in each of the programs.
authors.affiliation: Health Services Research, Department of Health Services Administration, College of Health Professions, University of Florida, Gainesville, USA. mayhu@ufl.edu
authors.forename: Hsou-mei
authors.initials: HM
authors.lastname: Hu
authors.forename: R Paul
authors.initials: RP
authors.lastname: Duncan
authors.forename: Colleen K
authors.initials: CK
authors.lastname: Porter
mesh_terms: D000293:Adolescent; D000328:Adult; D003258:Consumer Behavior; D005260:Female; D005431:Florida; D006297:Health Services Accessibility; D006302:Health Services Research; D006801:Humans; D008297:Male; D008329:Managed Care Programs / Q000592:standards*; D008484:Medicaid / Q000592:standards*; D011787:Quality of Health Care; D013221:State Health Plans / Q000592:standards*; D014481:United States