An instrument to assess competencies of providers treating severe mental illness.
One approach to improving the quality of care for severe mental illnesses (SMI) such as schizophrenia is through the improvement of provider competencies; the attitudes, knowledge, and skills needed to deliver high-quality care. This paper describes a new instrument designed to measure such a set of competencies. A total of 341 providers of services to clients with SMI at 38 clinics within 5 publicly financed treatment organizations in 2 western states were asked to complete a paper-and-pencil survey including the new Competency Assessment Instrument (CAI: 15 scales, each assessing a particular provider competency), and additional measures used to establish validity (Recovery Attitude Questionnaire--7, Client Optimism Scale). Seventy-nine percent (N = 269) responded at baseline, 83% (N = 282) responded at 2 weeks. Ninety-seven percent of baseline respondents completed the survey at 2 weeks. Most CAI scales have good internal consistency (Cronbach's alphas = .52-.93), test-retest reliability (scales ranged from .42 to .78), and validity, and should be useful in efforts to improve care.
Chinman
Matthew
M
VA VISN-22 Mental Illness Research, Education, and Clinical Center, Los Angeles, California 90073, USA. chinman@rand.org
Young
Alexander S
AS
Rowe
Melissa
M
Forquer
Sandy
S
Knight
Edward
E
Miller
Anita
A
D002983:Clinical Competence; D004650:Employee Performance Appraisal / Q000379:methods*; D005260:Female; D006801:Humans; D008297:Male; D008329:Managed Care Programs / Q000592:standards; D001523:Mental Disorders / Q000534:rehabilitation / Q000628:therapy*; D008605:Mental Health Services / Q000592:standards*; D011613:Psychotherapy / Q000592:standards*; D011785:Quality Assurance, Health Care / Q000379:methods; D020377:Self Efficacy; D011795:Surveys and Questionnaires; D014481:United States; D000078329:Workforce