title: [Quality system in cardiology: practical example to develop an organizational model for management certification without bureaucracy].
abstract: It is a difficult task to define practical guidelines and a pragmatic achievement for the new document of the Italian Ministry of Health for structures of the national health system obtaining a quality system according to the ISO 9000 standard. The present article illustrates the different steps to accomplish the quality management in our cardiology department, recently internationally certified, and it gives several practical examples of the path followed in the different sections of the department to obtain the best management of all the Operative Units, identifying customer requests and measuring customer satisfaction.
authors.affiliation: U.O. di Cardiologia Ospedaliera Policlinico Universitario Piazza Giulio Cesare, 11 70124 Bari.
authors.forename: Paolo
authors.initials: P
authors.lastname: Colonna
authors.forename: Evasio
authors.initials: E
authors.lastname: Pasini
authors.forename: Oreste
authors.initials: O
authors.lastname: Pitocchi
authors.forename: Francesco
authors.initials: F
authors.lastname: Bovenzi
authors.forename: Margherita
authors.initials: M
authors.lastname: Sorino
authors.forename: Italo
authors.initials: I
authors.lastname: de Luca
mesh_terms: D002309:Cardiology / Q000458:organization & administration* / Q000592:standards; D016507:Cardiology Service, Hospital / Q000458:organization & administration / Q000592:standards*; D005568:Forms and Records Control; D017408:Guidelines as Topic; D006801:Humans; D007558:Italy; D008006:Licensure, Hospital; D008331:Management Information Systems; D009313:National Health Programs / Q000592:standards; D010043:Outcome and Process Assessment, Health Care; D017060:Patient Satisfaction; D011216:Practice Management, Medical / Q000458:organization & administration* / Q000592:standards; D011795:Surveys and Questionnaires; D017749:Total Quality Management