Supporting quality by building trust.
The issue of healthcare and the lack of trust has grabbed recent headlines. However, for some healthcare organizations, building trust--both throughout the organization and in the community--has become an important touchpoint in delivering quality healthcare. They are finding that trust not only is a driving variable in improving patient compliance and reducing malpractice suits, but it also can provide a distinctive edge in a competitive healthcare environment.
D003159:Community-Institutional Relations; D006801:Humans; D007857:Leadership; D010817:Physician-Patient Relations; D011787:Quality of Health Care; D035502:Trust; D014481:United States