title: A journey. On the front line of health care, the 'system' is working just fine.
abstract: We often complain about "the system"; but for one hospital president, being a patient means looking at things from a new, and in a way more satisfying, perspective.
authors.forename: Dick
authors.initials: D
authors.lastname: Gaintner
mesh_terms: D000739:Anecdotes as Topic; D016542:Chief Executive Officers, Hospital; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D008297:Male; D010190:Pancreatic Neoplasms / Q000628:therapy; D008486:Physician Executives; D012179:Retirement