title: Simulation-aided planning of quality-oriented personnel structures in production systems.
abstract: This paper presents research activities associated with the development of a simulation tool for modelling human reliability in production systems. This dynamic model enables the planner to determine the consequences of changes in human reliability on the quality of the production processes and the products. The model is built upon the basis of a tool for human reliability analysis ESAT (Experten-System zur Aufgaben-Taxonomie; Aufgabentaxonomie: Ein Verfahren zur Ermittlung der menschlichen Leistung bei der Durchführung von Aufgaben, Messerschmitt-Bölkow-Blohm, Ottobrunn, 1990.) and a personnel-oriented simulation programme ESPE (Engpassorientierte Simulation von Personalstrukturen; Ein engpassorientierter Ansatz zur simulationsunterstützten Planung von Personalstrukturen, Dissertation, Karlsruhe University, 1994), developed at the ifab-Institute of Human and Industrial Engineering at the University of Karlsruhe. In addition to the definition and the calculation of the human error probabilities, the consequences of the human errors (i.e. rework and waste) for the quality of the processes and the products were also implemented. This method is able to systematically plan quality-oriented assignments of personnel to functions and workplaces (personnel structures) in production systems. The effectiveness of the method is demonstrated by a case study.
authors.affiliation: ifab-Institute of Human and Industrial Engineering, University of Karlsruhe, Kaiserstrasse 12, D-76128, Karlsruhe, Germany. gert.zuelch@mach.uni-karlsruhe.de
authors.forename: Gert
authors.initials: G
authors.lastname: Zülch
authors.forename: Jan
authors.initials: J
authors.lastname: Krüger
authors.forename: Hermann
authors.initials: H
authors.lastname: Schindele
authors.forename: Sven
authors.initials: S
authors.lastname: Rottinger
mesh_terms: D000465:Algorithms; D003198:Computer Simulation; D017598:Efficiency, Organizational; D005858:Germany; D006801:Humans; D011786:Quality Control