title: Empathetic approach achieves more.
authors.forename: Paul
authors.initials: P
authors.lastname: Cottam
mesh_terms: D000554:Ambulatory Care Facilities / Q000458:organization & administration*; D003246:Conservation of Energy Resources; D003284:Contract Services / Q000458:organization & administration*; D004465:Economic Competition; D017598:Efficiency, Organizational; D005160:Facility Design and Construction; D008283:Maintenance / Q000458:organization & administration*; D015279:Organizational Culture; D009936:Organizational Innovation; D017149:Private Sector; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom