title: Building a foundation of trust. Keeping patients and their families well-informed about the nursing facility experience--including the risks--can avoid surprises that could lead to litigation.
authors.forename: Kathleen
authors.initials: K
authors.lastname: Vickery
mesh_terms: D003142:Communication; D004645:Empathy; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration; D007351:Insurance, Liability; D016365:Liability, Legal; D009735:Nursing Homes / Q000331:legislation & jurisprudence / Q000458:organization & administration* / Q000592:standards; D015279:Organizational Culture; D011368:Professional-Family Relations; D011641:Public Relations; D012308:Risk Management / Q000458:organization & administration*; D035502:Trust; D014481:United States