title: Improvement of women's breast health services.
abstract: Improvement efforts for women's breast health services were initiated to provide a co-ordinated comprehensive breast health system and increase patient satisfaction for women using the service. The Breast Health Center, initially established to better meet the needs of the community with screening services provided an environment that reduced the anxiety associated with screening mammography services. However, women that required diagnostic follow-up expressed dissatisfaction and increased anxiety as they waited for test results. The diagnostic follow-up process in need of improvement required additional scheduling for services and often lead to delays, added anxiety, and decreased patient satisfaction for women maneuvering through a complex system.
authors.affiliation: Columbus Regional Hospital, Planning and Marketing Department, 2400 E. 17th Street, Columbus, IN 47201, USA.
authors.forename: Susan
authors.initials: S
authors.lastname: Rust
mesh_terms: D000328:Adult; D000368:Aged; D001007:Anxiety / Q000517:prevention & control; D001706:Biopsy / Q000523:psychology / Q000706:statistics & numerical data; D001943:Breast Neoplasms / Q000175:diagnosis / Q000451:nursing / Q000523:psychology / Q000601:surgery; D003266:Continuity of Patient Care / Q000458:organization & administration*; D003299:Cooperative Behavior; D005260:Female; D006801:Humans; D007196:Indiana; D008327:Mammography / Q000523:psychology / Q000706:statistics & numerical data; D008403:Mass Screening / Q000523:psychology / Q000706:statistics & numerical data; D008875:Middle Aged; D009723:Nurse-Patient Relations; D016522:Oncology Service, Hospital / Q000592:standards* / Q000706:statistics & numerical data; D010347:Patient Care Planning; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D011872:Radiology Department, Hospital / Q000592:standards* / Q000706:statistics & numerical data; D012985:Software Design; D014932:Women's Health Services / Q000191:economics / Q000592:standards* / Q000706:statistics & numerical data