title: Provider-patient interaction in diabetes care: effects on patient self-care and outcomes. A systematic review.
abstract: A systematic review of the research literature using Medline, Embase, Psyclit/Psycinfo and the Cochrane Library files 1980 through 2001, identified only eight publications based on well-designed studies involving randomised controlled trials (RCTs)--testing the effects of modification of provider-patient interaction and provider consulting style on patient diabetes self-care and diabetes outcomes, in general practice or hospital outpatient settings. Review of these publications leads to the tentative conclusion that focusing on patient behaviour--directly enhancing patient participation i.e. by assistant-guided patient preparation for visits to doctors, empowering group education, group consultations, or automated telephone management--is more effective than focusing on provider behaviour to change their consulting style into a more patient-centred one. The latter proves hard to sustain, needs intensive support, and is not very effective in improving patient self-care and health outcomes when executed alone. Patient behaviour focused interventions show good efficacy and efficiency, and improve patient self-care and diabetes outcomes. More well-designed intervention studies focusing on enhancing patient participation in primary and hospital outpatient diabetes care are needed.
authors.affiliation: Department of General Practice, Maastricht University, Maastricht, The Netherlands. rnhprk09@hag.unimaas.nl
authors.forename: Henk A
authors.initials: HA
authors.lastname: van Dam
authors.forename: Frans
authors.initials: F
authors.lastname: van der Horst
authors.forename: Bart
authors.initials: B
authors.lastname: van den Borne
authors.forename: Rick
authors.initials: R
authors.lastname: Ryckman
authors.forename: Harry
authors.initials: H
authors.lastname: Crebolder
mesh_terms: D003920:Diabetes Mellitus / Q000523:psychology*; D006282:Health Personnel; D006801:Humans; D017063:Outcome Assessment, Health Care; D011369:Professional-Patient Relations; D012648:Self Care