Patient satisfaction with nursing care: a multilevel analysis.
Although prior research has suggested that satisfaction with nursing care is affected by multilevel factors (e.g., patient characteristics, episode-of-care, the institution providing care), these studies typically focused only on a single level of analysis. The present study examines three levels of influence simultaneously to assess the relative effect each has on satisfaction. Results suggest that satisfaction is determined primarily by the patient and the episode of care; organization-level factors explained almost no additional variance.
Aiello
Angelo
A
Rush University, Chicago, Illinois, USA.
Garman
Andrew
A
Morris
Scott B
SB
D017050:Episode of Care; D019538:Health Care Surveys; D006302:Health Services Research; D006801:Humans; D015146:Midwestern United States; D009732:Nursing Care / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D013597:Systems Analysis