title: Conversing across cultures: East-West communication styles in work and nonwork contexts.
abstract: Four experiments provided evidence that East-West differences in attention to indirect meaning are more pronounced in work settings compared with nonwork settings as suggested by prior research on Protestant relational ideology. Study 1 compared errors in interpreting indirect messages in work and nonwork contexts across three cultures. Studies 2 and 3 examined differences in self-reported indirectness with coworkers versus nonwork acquaintances across three cultures controlling for variation in individualism--collectivism. Study 4 examined self-reported indirectness in bicultural managers and experimentally manipulated the salience of Western versus Eastern culture. The results showed that Americans, but not East Asians, were less attentive to indirect cues in work than nonwork settings and that East-West differences in indirectness were greater in work than nonwork settings.
authors.affiliation: Business School and Institute of Social Research, University of Michigan, Ann Arbor 48109, USA. jeffrysb@umich.edu
authors.forename: Jeffrey
authors.initials: J
authors.lastname: Sanchez-Burks
authors.forename: Fiona
authors.initials: F
authors.lastname: Lee
authors.forename: Incheol
authors.initials: I
authors.lastname: Choi
authors.forename: Richard
authors.initials: R
authors.lastname: Nisbett
authors.forename: Shuming
authors.initials: S
authors.lastname: Zhao
authors.forename: Jasook
authors.initials: J
authors.lastname: Koo
mesh_terms: D000328:Adult; D000704:Analysis of Variance; D001288:Attention / Q000502:physiology; D002681:China; D003142:Communication; D003431:Cross-Cultural Comparison; D003463:Cues; D003469:Culture; D005260:Female; D006801:Humans; D007206:Individuality; D007723:Korea; D008297:Male; D014481:United States; D014937:Work / Q000523:psychology*