title: Demystifying "QI".
abstract: In the continuing pursuit of performance excellence, many quality improvement models such as CQI, TQM, ISO, Six Sigma, and the Malcolm Baldrige criteria for performance excellence have been introduced and implemented with varying degrees of success.
authors.affiliation: Patient Care Services, Mercy Health Services, North-Mercy Hospital, Cadillac, USA. neffml@trinity-health.org
authors.forename: Mary
authors.initials: M
authors.lastname: Neff
mesh_terms: D000368:Aged; D019985:Benchmarking; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D008824:Michigan; D017146:Models, Organizational; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D017749:Total Quality Management; D014481:United States