title: Creating a special user experience. Web-based benefits communication offers real value--if members fully utilize it.
authors.affiliation: ProAct Technologies, White Plains, N.Y., USA.
authors.forename: Kevin
authors.initials: K
authors.lastname: Haugh
mesh_terms: D003258:Consumer Behavior; D003657:Decision Making; D006264:Health Benefit Plans, Employee / Q000458:organization & administration*; D006801:Humans; D007256:Information Systems / Q000706:statistics & numerical data; D020407:Internet / Q000706:statistics & numerical data; D014481:United States