title: Criteria and ingredients for successful patient information.
abstract: Three criteria are considered for designing patient information both printed and displayed on computer screens: readability, usability, likeability. These criteria relate to the ingredients necessary to support people using patient information, as they seek to find the answers to questions, understand the intended message, and interpret that understanding in relation to their own circumstances. Achieving successful designs for patient information may be costly but communication failures could have even higher costs.
authors.affiliation: School of Psychology, Cardiff University, PO Box 901, Cardiff CF10 3YG, Wales. wrightP1@cardiff.ac.uk
authors.forename: Patricia
authors.initials: P
authors.lastname: Wright
mesh_terms: D003142:Communication; D003201:Computers; D007256:Information Systems / Q000592:standards*; D010353:Patient Education as Topic / Q000379:methods*; D011932:Reading; D013664:Teaching Materials