title: Total turnaround: how to use national benchmarks, an operational review, and focus change strategies to totally turn an agency around.
authors.forename: Carla
authors.initials: C
authors.lastname: Braveman
authors.forename: Kathleen
authors.initials: K
authors.lastname: Wright
mesh_terms: D019985:Benchmarking; D017598:Efficiency, Organizational; D018574:Home Care Agencies / Q000592:standards*; D017051:Hospice Care / Q000592:standards*; D006801:Humans; D007857:Leadership; D008330:Management Audit; D009936:Organizational Innovation; D017749:Total Quality Management / Q000379:methods*; D014481:United States