Hotel shows health system keys to service excellence.
Ritz-Carlton partnership part of broader program pursuing service excellence. Nearly 600 system leaders will participate in day-long seminars. GE, Harvard serve as strategic partners for ongoing educational efforts.
D019985:Benchmarking; D003132:Commerce / Q000592:standards*; D003258:Consumer Behavior; D015285:Hospital-Patient Relations; D006801:Humans; D007857:Leadership; D008332:Management Quality Circles; D017146:Models, Organizational; D015279:Organizational Culture; D009936:Organizational Innovation