title: Finance issue brief: consumer grievance procedures: internal and independent appeals: year end report-2002.
abstract: State lawmakers across the country have begun to play an important role in ensuring that managed care plans establish and maintain grievance and appeals procedures that are responsive to the needs of their constituents.
authors.forename: Rachel
authors.initials: R
authors.lastname: Morgan
authors.forename: Lillian
authors.initials: L
authors.lastname: MacEachern
mesh_terms: D003254:Consumer Advocacy / Q000331:legislation & jurisprudence* / Q000639:trends; D005544:Forecasting; D006291:Health Policy / Q000331:legislation & jurisprudence*; D006801:Humans; D007345:Insurance Claim Review / Q000331:legislation & jurisprudence* / Q000639:trends; D008329:Managed Care Programs / Q000331:legislation & jurisprudence* / Q000639:trends; D028701:Patient Rights / Q000331:legislation & jurisprudence / Q000639:trends; D013219:State Government; D014481:United States