The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature.
Crow
R
R
European Institute of Health and Medical Sciences, University of Surrey, Guildford, UK.
Gage
H
H
Hampson
S
S
Hart
J
J
Kimber
A
A
Storey
L
L
Thomas
H
H
D006302:Health Services Research / Q000379:methods*; D006801:Humans; D016247:Information Storage and Retrieval; D017060:Patient Satisfaction; D011787:Quality of Health Care; D013222:State Medicine / Q000592:standards; D006113:United Kingdom