title: Patient tracking. Telling tales.
abstract: A trust piloted a tracking exercise to gather data on patient experiences of emergency care. It was vital to select and train a team of nurses to manage the observing, recording and scoring. The exercise prompted rapid and dramatic improvements in clinical governance, ward processes and medical protocols.
authors.affiliation: United Lincolnshire Hospitals Trust.
authors.forename: Tim
authors.initials: T
authors.lastname: New
mesh_terms: D000328:Adult; D000368:Aged; D002983:Clinical Competence; D003625:Data Collection; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000592:standards* / Q000706:statistics & numerical data; D005260:Female; D006779:Hospitals, Public / Q000592:standards; D006801:Humans; D008297:Male; D009731:Nursing Audit; D010348:Patient Care Team / Q000592:standards*; D013647:Task Performance and Analysis; D017749:Total Quality Management / Q000379:methods*; D006113:United Kingdom; D014850:Waiting Lists