title: Redesigning work processes in health care: lessons from the National Health Service.
authors.affiliation: University of Birmingham, Birmingham, England. c.j.ham@bham.ac.uk
authors.forename: Chris
authors.initials: C
authors.lastname: Ham
authors.forename: Ruth
authors.initials: R
authors.lastname: Kipping
authors.forename: Hugh
authors.initials: H
authors.lastname: McLeod
mesh_terms: D001071:Appointments and Schedules; D006297:Health Services Accessibility / Q000458:organization & administration* / Q000592:standards; D006301:Health Services Needs and Demand; D006779:Hospitals, Public / Q000592:standards* / Q000706:statistics & numerical data; D006801:Humans; D009936:Organizational Innovation; D010343:Patient Admission / Q000592:standards*; D010347:Patient Care Planning; D017064:Process Assessment, Health Care; D011785:Quality Assurance, Health Care / Q000379:methods*; D013222:State Medicine / Q000592:standards*; D011795:Surveys and Questionnaires; D013647:Task Performance and Analysis; D017749:Total Quality Management / Q000379:methods; D006113:United Kingdom; D014850:Waiting Lists