title: Accelerating patient-care improvement in the ED.
abstract: Quality improvement is always in the best interest of healthcare providers. One hospital examined the patient-care delivery process used in its emergency department to determine ways to improve patient satisfaction while increasing the effectiveness and efficiency of healthcare delivery. The hospital used activity-based costing (ABC) plus additional data related to rework, information opportunity costs, and other effectiveness measures to create a process map that helped it accelerate diagnosis and improve redesign of the care process.
authors.affiliation: Biscaye Consultants, LTD, Scarborough, Maine, USA. neforrester@hotmail.com
authors.forename: Nancy E
authors.initials: NE
authors.lastname: Forrester
mesh_terms: D003361:Cost Allocation; D003363:Cost Control; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000191:economics / Q000592:standards*; D006754:Hospital Restructuring; D006801:Humans; D007857:Leadership; D010043:Outcome and Process Assessment, Health Care; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States