Barriers to reframing surprise as "opportunity" in health care: a commentary on McDaniel, et al.
Reframing surprise as an opportunity rather than as a threat can be facilitated when we recognize that efforts to deny, control, and prevent uncertainty operate as barriers to reframing. Removing the barriers requires trust and risk-taking among key stakeholders, especially among patients, physicians, and health care organizations.
Montgomery
Kathleen
K
Anderson Graduate School of Management, University of California, Riverside, USA.
D003405:Creativity; D006298:Health Services Administration; D009936:Organizational Innovation; D012309:Risk-Taking; D013598:Systems Theory; D035501:Uncertainty