Do appealing hospital rooms increase patient evaluations of physicians, nurses, and hospital services?
This article investigates the effects of appealing hospital rooms on patient evaluations of hospital services. A field study contrasting appealing and typical rooms finds that appealing rooms result in more positive patient evaluations of physicians and nurses, as well as more favorable patient judgments of the service.
Swan
John E
JE
University of Alabama at Birmingham, USA. johnswan@uab.edu
Richardson
Lynne D
LD
Hutton
James D
JD
D005260:Female; D006302:Health Services Research; D015285:Hospital-Patient Relations; D006801:Humans; D007374:Interior Design and Furnishings; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010362:Patients' Rooms / Q000592:standards*; D014481:United States