Going public: references to the news media in NHS contract negotiations.
This paper considers how middle-level managers in British Health Authorities and hospital Trusts orient to media reportage in the process of negotiating and monitoring contracts for clinical services. Although they sometimes produce media representations aimed at influencing the general public, local policy actors on both sides of the purchaser/provider split also use media messages as part of their negotiations with each other. We examine how they seek to manage negative publicity, and what happens when one side threatens to 'go public'. Managers must strike a balance between negotiating advantage and maintaining organisational relationships. Thus the powerful, but potentially double-edged, weapon of public disclosure was usually broached in indirect terms, and approached with some ambivalence. In rare cases, parties resorted to hostile press releases as relationships deteriorated. Arguably, these interactions reflect more general tensions that arise when managerial discourses, emphasising concepts such as adversarial contracting, markets and competition, are imported into professional organisations with a public service mission.
Hughes
David
D
Centre for Health Economics and Policy Studies, University of Wales Swansea. D.Hughes@swan.ac.uk
Griffiths
Lesley
L
D001294:Attitude to Health; D003159:Community-Institutional Relations; D003284:Contract Services / Q000458:organization & administration*; D006801:Humans; D008402:Mass Media; D017008:Negotiating; D010565:Persuasive Communication; D017149:Private Sector; D017150:Public Sector; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom