title: DoH rings the changes for NHS direct.
authors.forename: Adrian
authors.initials: A
authors.lastname: O'Dowd
mesh_terms: D018166:Health Care Reform / Q000458:organization & administration*; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D007750:Labor Unions; D009313:National Health Programs / Q000458:organization & administration*; D009729:Nursing / Q000458:organization & administration; D017060:Patient Satisfaction; D010561:Personnel Staffing and Scheduling / Q000458:organization & administration; D011787:Quality of Health Care / Q000592:standards; D006113:United Kingdom