title: Four rules to guide customer service.
authors.affiliation: Georgetown University Hospital, Washington, D.C., USA.
authors.forename: Joyce E
authors.initials: JE
authors.lastname: Johnson
mesh_terms: D003258:Consumer Behavior; D004046:Dietetics; D005521:Food Service, Hospital / Q000592:standards*; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D011361:Professional Competence; D011786:Quality Control; D017749:Total Quality Management; D014481:United States