Automation of performance measures reporting.
This article describes efforts to design and automate a balanced performance indicator report to meet the needs of hospital and physician leaders. Indicator measurement reports provide clinical information but often do not provide other administrative data. An automation team developed business rules, standardized definitions, and developed a Web-based electronic application to report quarterly indicators. The efficiency and effectiveness of the automation project were measured and included report production time, data sources, indicators included, and statistical significance of indicator rates. Significant improvement in efficiency of report preparation and a decrease in resources used were demonstrated through this automation project, although variation existed among clinical services. Generic performance measures reports encompassing clinical and administrative data can improve the consistency and quality of reporting to the medical staff. The process provided insight for expanding the prototype.
Orton
Janette A
JA
Quality Resources Department, LDS Hospital, Salt Lake City, UT, USA. jan.orton@ihc.com
Jacobson
Julie T
JT
Haug
Peter J
PJ
D003625:Data Collection; D017598:Efficiency, Organizational; D001330:Electronic Data Processing; D006739:Hospital Administration / Q000592:standards*; D006751:Hospital Information Systems; D020407:Internet; D008332:Management Quality Circles; D019984:Quality Indicators, Health Care; D014481:United States