title: Stakeholder perceptions of quality in managed care plans.
abstract: Quality within managed care plans continues to be a contentious issue. This article reports on a case study undertaken to identify the importance of health plan quality attributes to three key stakeholder groups affiliated with a single plan: employers, physicians, and consumers. Findings from a representative survey of these three stakeholder groups indicate that they value different attributes, and suggest that plans must be responsive to these varying perceptions of quality.
authors.affiliation: Health Services Administration Program, Department of Health Science, James Madison University, Harrisonburg, VA, USA.
authors.forename: Jon M
authors.initials: JM
authors.lastname: Thompson
mesh_terms: D001291:Attitude of Health Personnel; D001294:Attitude to Health; D017144:Focus Groups; D019538:Health Care Surveys; D006801:Humans; D007449:Investments; D008329:Managed Care Programs / Q000592:standards*; D019984:Quality Indicators, Health Care; D014481:United States