title: Improving customer service. You are up to bat!
authors.forename: Marilyn
authors.initials: M
authors.lastname: Dahl
mesh_terms: D019985:Benchmarking; D003258:Consumer Behavior; D005521:Food Service, Hospital / Q000592:standards*; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D009937:Organizational Objectives