Health care consumer reports: an evaluation of consumer perspectives.
There has been a proliferation of health care consumer reports, also known as "consumer guides," "report cards," and "performance reports," which are designed to assist consumers in making more informed health care decisions. While there is evidence that providers use such reports to identify and make changes in practice, thus improving the quality of care, there is little empirical evidence on how consumer guides/report cards are used by consumers. This study fills that gap by surveying 925 patients as they wait for ambulatory care in several clinics in a midwestern city. Findings indicate that consumers are selective in their use of these reports and quickly identify those sections of the report of most interest to them. Report developers should take precautions to ensure such reports are viewed as credible sources of health care information.
Longo
Daniel R
DR
University of Missouri-Columbia, USA.
Everet
Kevin D
KD
D000293:Adolescent; D000328:Adult; D000368:Aged; D000553:Ambulatory Care / Q000592:standards*; D002908:Chronic Disease; D003254:Consumer Advocacy; D003258:Consumer Behavior; D005260:Female; D006302:Health Services Research; D006801:Humans; D033181:Information Dissemination; D008297:Male; D008875:Middle Aged; D015146:Midwestern United States; D010358:Patient Participation; D019984:Quality Indicators, Health Care