title: How the clinical customization of an EMR means good business: a case study of Queen City Physicians.
abstract: This article describes a case study of Queen City Physicians, a 38-provider internal medicine and pediatrics practice spread over eight locations in the Cincinnati, OH area. The authors share steps taken and lessons learned that can ensure success for any small to medium practice, from vendor/system selection to go-live. The financial feasibility of EMR systems is also discussed.
authors.affiliation: Health Systems, 5501 Dillard Drive, Cary, NC 27511, USA. Pamela_Coyle-Toerner@trihealth.com
authors.forename: Pam
authors.initials: P
authors.lastname: Coyle-Toerner
authors.forename: Louise
authors.initials: L
authors.lastname: Collins
mesh_terms: D000555:Ambulatory Care Information Systems; D003284:Contract Services; D017598:Efficiency, Organizational; D006123:Group Practice / Q000458:organization & administration*; D020408:Health Insurance Portability and Accountability Act; D007318:Inservice Training / Q000458:organization & administration; D007388:Internal Medicine / Q000458:organization & administration; D016347:Medical Records Systems, Computerized; D009820:Ohio; D019982:Organizational Case Studies; D010372:Pediatrics / Q000458:organization & administration; D011216:Practice Management, Medical; D014481:United States