title: [Community perception on the quality of public health services delivery in the Norte and Ichilo districts of Bolivia].
abstract: The current study identifies the people perception on the quality of public health services in Norte and Ichilo health districts (Bolivia), with a particular emphasis on the relationship between heath workers and patients. Both qualitative and quantitative methods were utilised such as: survey, focus groups, participatory observation, unstructured interviews to Key informants and open discussions with the community. Results show that the public health services reputation is affected by elements as discriminatory attitude towards people belonging to a low socio-economic strata, lack of communication between health workers and patients, perceived insufficient technical skills and recognition of a low therapeutic efficacy. The people who are coming from highlands (collas) appear as the most disappointed by the health service provision structured on the western predominant pattern with a top-bottom approach ignoring its potential users' expectations and needs. A low capability of the public health services to accept and recognise the inter-cultural features of the region, makes that the challenge to be undertaken by the district health personnel should focus on the establishment of intercultural bridges between the public health service providers and the potential patients, as well as among the different co-existing medical systems.
authors.affiliation: Istituto Superiore di Sanità , Rome, 00161, Italy.
authors.forename: B C
authors.initials: BC
authors.lastname: Gattinara
authors.forename: J
authors.initials: J
authors.lastname: Lbacache
authors.forename: C T
authors.initials: CT
authors.lastname: Puente
authors.forename: J
authors.initials: J
authors.lastname: Giaconi
authors.forename: A
authors.initials: A
authors.lastname: Caprara
vernacular_title: Percepción de la comunidad acerca de la calidad de los servicos de salud públicos en los distritos Norte e Ichilo, Bolivia.