Southwest Regional Genitourinary Physicians' Audit Group: setting regional benchmarks for patient satisfaction.
The Southwest Regional Genitourinary Physicians' Audit Group conducted a survey to determine regional benchmarks for patient satisfaction with quality of care received in genitourinary medicine (GUM) clinics. Eight clinics participated, producing 1747 responses. Most patients were very satisfied with the standard of care in southwest GUM clinics resulting in high regional averages (74-90% very satisfied--score 5 on linear analogue scale 1-5). Revalidation/appraisal guidance suggests that physicians should actively participate in validated surveys relevant to their practice to provide evidence of relationships with patients. This questionnaire (with suggested improvements) may be used as part of that monitoring process.
D000554:Ambulatory Care Facilities / Q000592:standards*; D019985:Benchmarking / Q000379:methods*; D052776:Female Urogenital Diseases / Q000628:therapy; D006801:Humans; D052801:Male Urogenital Diseases; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010818:Practice Patterns, Physicians' / Q000592:standards*; D011787:Quality of Health Care / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires; D006113:United Kingdom