title: Factors related to frustration among aging services case managers.
abstract: Although researchers have studied burnout as a condition that can affect the ability to effectively serve clients, little has been written about frustration as a potential contributor to burnout. This study examines factors associated with frustration among case managers who work in aging services. A model of individual, organizational, and community factors that may relate to job frustrations is developed. Data from a sample of 103 case managers are analyzed, with type of job frustration categorized as agency-based (internal to the agency) or community-based (external to the agency). Community-based frustrations were cited by 78% of respondents; moreover, these were related to geographic regions in the state, with case managers in rural regions identifying these significantly more often than those in urban regions. The study indicates a need to attend to the lack of resources available in the environments in which case managers work as a potential source of frustration, especially in rural communities.
mesh_terms: D000368:Aged; D002055:Burnout, Professional / Q000209:etiology*; D019090:Case Management / Q000458:organization & administration*; D005260:Female; D005431:Florida; D006295:Health Resources / Q000706:statistics & numerical data; D006302:Health Services Research; D006299:Health Services for the Aged / Q000458:organization & administration*; D006801:Humans; D007588:Job Satisfaction; D008297:Male; D012307:Risk Factors; D011795:Surveys and Questionnaires