title: When putting patients first fits the bill.
abstract: Cedars-Sinai Medical Center in Los Angeles revamped its billing system to better meet patients' needs for comprehensible billing information. After changing its billing format and processes, the provider's phone-call volume decreased 31 percent, translating into an annual savings of more than $250,000. Patient feedback regarding the new system has been over-whelmingly positive. The new billing system has contributed to 20 percent acceleration in payment.
mesh_terms: D017598:Efficiency, Organizational; D005377:Financial Management, Hospital / Q000379:methods*; D005568:Forms and Records Control / Q000592:standards*; D017722:Hospital Charges / Q000145:classification; D006753:Hospital Records; D006801:Humans; D015141:Los Angeles; D009937:Organizational Objectives; D010350:Patient Credit and Collection / Q000379:methods*; D017060:Patient Satisfaction