The next-generation health plan: customer responsiveness. Last of a series on health plans' evolution.
O'Dell
Steve
S
LeGrow
Gregory
G
Little
Alan
A
D003258:Consumer Behavior; D006264:Health Benefit Plans, Employee / Q000458:organization & administration / Q000639:trends*; D019981:Health Care Sector; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration / Q000639:trends*; D008331:Management Information Systems; D009936:Organizational Innovation; D017060:Patient Satisfaction; D011357:Product Line Management; D014481:United States