How health care won its first Baldrige.
SSM Health Care last year won the nation's most prestigious award for business quality. How it did so provides valuable lessons for all hospitals striving for excellence.
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D001363:Awards and Prizes; D019985:Benchmarking; D002410:Catholicism; D016519:Hospitals, Religious / Q000592:standards*; D007857:Leadership; D008923:Missouri; D009096:Multi-Institutional Systems / Q000592:standards*; D009937:Organizational Objectives; D019984:Quality Indicators, Health Care; D012945:Social Values; D017749:Total Quality Management / Q000379:methods*; D014481:United States