Finding value from IT investments: exploring the elusive ROI in healthcare.
This article explores the historical IT value research, discusses its applicability to IT investments in healthcare, and highlights how it is challenged by several factors unique to the healthcare industry. The integration of historical IT value research with healthcare industry attributes provides an important context for understanding why the IT value proposition in healthcare has been so elusive. The article also poses a set of guidelines, which, based on the IT value research outside of healthcare, may assist in alleviating some of the current frustration with determining the value of healthcare IT investments.
Vogel
Lynn H
LH
Healthlink, Inc., Houston, Texas, USA. lynn.vogel@healthlinkinc.com
D003362:Cost-Benefit Analysis; D003659:Decision Making, Organizational; D017408:Guidelines as Topic; D006298:Health Services Administration / Q000191:economics*; D006302:Health Services Research; D007256:Information Systems / Q000191:economics*; D007449:Investments / Q000191:economics*; D014481:United States