Calling for automation. Pediatric call center at a Missouri children's hospital sees lower call times and higher productivity from a fully automated system.
Bruns
Julie
J
St. Louis Children's Hospital, St. Louis, USA.
D039602:After-Hours Care / Q000458:organization & administration*; D002648:Child; D017598:Efficiency, Organizational; D006776:Hospitals, Pediatric / Q000458:organization & administration*; D006784:Hospitals, Teaching; D015277:Hotlines; D006801:Humans; D007253:Information Centers / Q000458:organization & administration* / Q000706:statistics & numerical data; D008923:Missouri; D019982:Organizational Case Studies; D019114:Remote Consultation; D014218:Triage / Q000592:standards