title: The next-generation health plan: customer responsiveness. Last of a series on health plans' evolution.
authors.forename: Steve
authors.initials: S
authors.lastname: O'Dell
authors.forename: Gregory
authors.initials: G
authors.lastname: LeGrow
authors.forename: Alan
authors.initials: A
authors.lastname: Little
mesh_terms: D003258:Consumer Behavior; D006264:Health Benefit Plans, Employee / Q000458:organization & administration / Q000639:trends*; D019981:Health Care Sector; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration / Q000639:trends*; D008331:Management Information Systems; D009936:Organizational Innovation; D017060:Patient Satisfaction; D011357:Product Line Management; D014481:United States