Patient satisfaction of emergency nursing care in the United States, Slovenia, and Australia.
Patient satisfaction with nursing care in the emergency department (ED) was measured in 616 patients in California and Kentucky in the United States, Slovenia, and rural and urban Victoria in Australia. Patients were almost equally divided between men and women, primarily white, with a mean age of 44. They responded to the caring and teaching subscales of the Consumer Emergency Care Satisfaction Scale (CECSS). While scores indicated no differences in caring, the US and Slovenian groups reported greater satisfaction with teaching than did the Australian group. The subscale alpha coefficients were .87 for the caring subscale and .92 for the teaching subscale.
Davis
Barbara A
BA
School of Nursing and Health Professions, University of Southern Indiana, 8600 University Blvd, Evansville, IN 47712, USA. bdavis@usi.edu
Bush
Helen A
HA
D000328:Adult; D000704:Analysis of Variance; D002140:California; D003431:Cross-Cultural Comparison; D016529:Emergency Nursing / Q000592:standards*; D004636:Emergency Service, Hospital / Q000592:standards*; D005163:Factor Analysis, Statistical; D005260:Female; D006302:Health Services Research; D006801:Humans; D007629:Kentucky; D008297:Male; D008875:Middle Aged; D015403:Nursing Evaluation Research; D010353:Patient Education as Topic / Q000592:standards; D017060:Patient Satisfaction / Q000208:ethnology*; D012423:Rural Health; D017524:Slovenia; D011795:Surveys and Questionnaires; D014504:Urban Health; D014739:Victoria