title: How health care won its first Baldrige.
abstract: SSM Health Care last year won the nation's most prestigious award for business quality. How it did so provides valuable lessons for all hospitals striving for excellence.
authors.forename: Philip
authors.initials: P
authors.lastname: Dunn
authors.forename: Bill
authors.initials: B
authors.lastname: Santamour
mesh_terms: D001363:Awards and Prizes; D019985:Benchmarking; D002410:Catholicism; D016519:Hospitals, Religious / Q000592:standards*; D007857:Leadership; D008923:Missouri; D009096:Multi-Institutional Systems / Q000592:standards*; D009937:Organizational Objectives; D019984:Quality Indicators, Health Care; D012945:Social Values; D017749:Total Quality Management / Q000379:methods*; D014481:United States