Trust in management as a buffer of the relationships between overload and strain.
This study examined the role of trust in management as a moderating factor in work overload's impact on personal strain (i.e., burnout, psychological strain, and work's interference with family). Participants were 94 employees of an accounting firm responding to a survey. The results were supportive of all study propositions. Both work overload and trust in management had the expected negative and positive main effects on the outcomes variables, respectively. The impact of work overload on the outcome variables was moderated by employees' trust in management. The significance of these results and areas of future research are discussed.
Williams School of Business & Economics, Bishop's University, Lennoxville, Quebec, Canada. sharvey@ubishops.ca
Steve
S
Harvey
E Kevin
EK
Kelloway
Leslie
L
Duncan-Leiper
D000328:Adult; D002055:Burnout, Professional; D003625:Data Collection; D005260:Female; D006801:Humans; D007398:Interpersonal Relations; D008297:Male; D008875:Middle Aged; D010559:Personnel Management; D013315:Stress, Psychological; D035502:Trust; D016526:Workload