Patient empowerment strategies for a safety net.
The Milwaukee County General Assistance Medical Program implemented strategies to improve the delivery of care to its patients that include patient education and a Nurse Telephone Line. The partnership between a county-funded program and an academic health center has been very productive and resulted in improvements to the program that benefit underserved patients. The outcomes of these educational strategies are described.
Wolff
Marie
M
Center for Healthy Communities, Department of Family and Community Medicine, Medical College of Wisconsin, Milwaukee, WI, USA.
Spens
Ross
R
Young
Staci
S
Lucey
Paula
P
Cooper
Joseph
J
Ahmed
Syed
S
Maurana
Cheryl
C
D000328:Adult; D003153:Community Health Services / Q000458:organization & administration* / Q000706:statistics & numerical data; D005260:Female; D006801:Humans; D008297:Male; D017057:Medically Uninsured; D008875:Middle Aged; D024802:Nurse's Role; D009730:Nursing Assessment; D010353:Patient Education as Topic / Q000379:methods*; D017060:Patient Satisfaction; D013689:Telephone; D014922:Wisconsin