The influence of nurse-sensitive variables on patient satisfaction.
A DESCRIPTIVE STUDY was conducted in an ambulatory surgical unit to explore the influence of selected nurse-sensitive variables on patient satisfaction and compare the reliability and validity of existing instruments that measure patient satisfaction. STUDY RESULTS indicate that age, gender, culture, pain control, and communication affect patient satisfaction in ambulatory care. A reliable tool to measure patient satisfaction is needed to promote improvements in care.
Yellen
Elaine
E
Texas A & M University, Corpus Christi, USA.
D000328:Adult; D000367:Age Factors; D000368:Aged; D000556:Ambulatory Surgical Procedures / Q000451:nursing* / Q000592:standards; D003469:Culture; D005260:Female; D019538:Health Care Surveys; D006630:Hispanic or Latino / Q000523:psychology; D006801:Humans; D008297:Male; D008875:Middle Aged; D009723:Nurse-Patient Relations; D010149:Postoperative Pain / Q000451:nursing; D017060:Patient Satisfaction / Q000208:ethnology; D019984:Quality Indicators, Health Care; D011897:Random Allocation; D011795:Surveys and Questionnaires / Q000592:standards; D013781:Texas