title: New applications of CRM technology are multiplying.
authors: Bill
authors: B
authors: Briggs
mesh_terms: D054598:Blue Cross Blue Shield Insurance Plans / Q000191:economics / Q000458:organization & administration* / Q000592:standards; D003258:Consumer Behavior; D003363:Cost Control; D004465:Economic Competition; D006801:Humans; D020407:Internet; D009009:Montana; D010355:Patient Identification Systems; D012984:Software