The use of power and influence: managing without authority.
All behaviors are the result of a person's perceptions of the best action to take, based on their analysis of the possible choices and likely outcomes. Fear of failure or embarrassment prevents many people from effectively communicating with others. Every communication comprises several data fragments, each of which is important in determining how influential the communication will be. Communicating a positive outcome is a powerful way to influence a person's desire to change.
Dwyer
Charles E
CE
Managing People Program, Aresty Institute of Executive Education, Wharton School, Philadelphia, USA.
D003142:Communication; D007398:Interpersonal Relations; D007857:Leadership; D010595:Pharmacists / Q000523:psychology*