Communicating with clients in person and over the phone.
Communicating complex health-care and long-term care information clearly, quickly and in ways your clients can truly understand is a major challenge for aging-services providers. This brief focuses on oral communication, discussing why Medicare and other health-care information is so hard to talk about and offering tips you can use to help improve your communication with clients.
Osborne
Helen
H
Health Literacy Consulting, Natick, MA, USA.
D000368:Aged; D001766:Blindness; D003142:Communication; D003469:Culture; D003638:Deafness; D004522:Educational Status; D006801:Humans; D006278:Medicare; D010353:Patient Education as Topic / Q000379:methods*; D013689:Telephone; D014481:United States