title: New access alternatives.
abstract: Tried recently to call your doctor's office to get a prescription refilled? Chances are you waited on hold long enough to memorize the words to Copacabana or learned the name of every front-line worker through three rounds of phone tag. From large health care systems to small doctors' offices across the country, each must respond on a daily basis to an influx of patient inquiries.
authors: Henry Ford Health System, Detroit, USA. mmeyer1@hfhs.org
authors: Meredith
authors: M
authors: Meyer
mesh_terms: D006297:Health Services Accessibility; D006801:Humans; D020407:Internet; D008824:Michigan; D017060:Patient Satisfaction; D010817:Physician-Patient Relations