Millions in cash in your hospital halls. Calculating the cash value of employee engagement, Part II.
Quality of care and the bottom line are often seen as trade-offs. But this can be a false dichotomy. As we shall see, many of the factors impacted by employee engagement--a term that encompasses trust, loyalty, motivation and cooperative spirit--contribute to both quality of care and financial performance.
Simon
Matthew
M
Community Initiatives, Boulder, CO, USA. matt@communityinitiatives.com
D000041:Absenteeism; D001291:Attitude of Health Personnel; D003159:Community-Institutional Relations; D003361:Cost Allocation; D006801:Humans; D019300:Medical Errors / Q000517:prevention & control; D008824:Michigan; D017063:Outcome Assessment, Health Care; D010558:Personnel Loyalty; D010564:Personnel, Hospital / Q000191:economics / Q000523:psychology*; D011787:Quality of Health Care / Q000191:economics; D017751:Safety Management / Q000191:economics