title: Performance measurement and improvement in health care.
abstract: Performance measurement is playing an increasingly important role in health care systems around the world, and many countries are designing and implementing measurement systems to achieve a range of objectives. Yet, the production of research evidence to inform practice has not kept pace with this policy development. In this paper we employ a simple model of performance measurement that focuses on issues related to the measurement of performance; the analysis and interpretation of performance information; and the action, which occurs as a consequence. The framework is used to analyse the key elements of the performance measurement process, drawing on experience and evidence from the United Kingdom. By drawing on the cross-national experience, individual health systems can learn from examples of good practice and avoid implementation errors made elsewhere.
authors: Centre for Health Economics, University of York, Heslington, York, UK. rm15@york.ac.uk
authors: Russell
authors: R
authors: Mannion
authors: Maria
authors: M
authors: Goddard
mesh_terms: D006291:Health Policy; D006302:Health Services Research; D006801:Humans; D033181:Information Dissemination; D008330:Management Audit; D017146:Models, Organizational; D017063:Outcome Assessment, Health Care; D019984:Quality Indicators, Health Care; D013222:State Medicine / Q000592:standards*; D017749:Total Quality Management / Q000379:methods* / Q000458:organization & administration; D006113:United Kingdom