Consumer perspectives on quality of inpatient mental health services.
This study, conducted at two public-sector psychiatric hospitals in a south-eastern state, investigated satisfaction with inpatient services and treatment outcomes among 204 hospitalized mental health consumers. A simple survey design with nonrandom sampling technique was used; instruments included the KY-CSI, the 21-item MHSIP Consumer Survey, and the CSQ-8. Respondents reported satisfaction with time available to be with other patients, staff availability, and their degree of comfort talking to staff. Areas of dissatisfaction included lack of client input into treatment planning, lack of family involvement, and lack of medication education. Providers are encouraged to include clients in all phases of treatment planning and to continue to evaluate consumer perspectives of quality services.
Howard
Patricia B
PB
College of Nursing, University of Kentucky, Lexington, KY 40536, USA. pbhowa00@uky.edu
El-Mallakh
Peggy
P
Kay Rayens
Mary
M
Clark
James J
JJ
D000328:Adult; D003254:Consumer Advocacy; D005260:Female; D006760:Hospitalization; D006778:Hospitals, Psychiatric / Q000592:standards*; D006783:Hospitals, State / Q000592:standards; D006801:Humans; D008297:Male; D001523:Mental Disorders / Q000534:rehabilitation*; D008605:Mental Health Services / Q000592:standards*; D017060:Patient Satisfaction; D017150:Public Sector; D011787:Quality of Health Care / Q000592:standards*; D012494:Sampling Studies; D015144:Southeastern United States; D011795:Surveys and Questionnaires