Surveying improvement activities in health care on a national level--the Swedish internal collaborative strategy and its challenges.
In order to map improvement activities in Swedish health care, we surveyed the managers of all primary health care centers (n = 958) and clinical hospital departments (n = 1355), with a response rate of 46%. The majority reports that their staff view improvement work positively. The most common driver of improvement is work environment problems, whereas external drivers have less influence. Among 35 methods, the most commonly used are educational initiatives, stress management, guidelines, and leadership development, whereas accreditation is used the least. Respondents who report extensive improvement efforts indicate the greatest benefit from educational interventions, analysis of patient incidents, guidelines, and rapid cycle tests. Respondents claim that improvement initiatives yield positive results, in particular regarding the working environment, administrative routines, workflow, and communication, although only 15%-30% of respondents report having data to support their claims. Our findings indicate an introverted focus of most improvement efforts, starting with staff and administration needs. Further research is needed to understand how and why some centers and departments have managed to achieve strategic, measurable, patient-focused, systems improvements, whereas most have not.
Olsson
Jesper
J
Swedish Federation of County Councils, Hornsgatan 20, S-118 82 Stockholm, Sweden. jol@lf.se
Kammerlind
Peter
P
Thor
Johan
J
Elg
Matthias
M
D000288:Administrative Personnel / Q000523:psychology*; D001291:Attitude of Health Personnel; D003299:Cooperative Behavior; D003659:Decision Making, Organizational; D017598:Efficiency, Organizational; D005260:Female; D019538:Health Care Surveys; D006297:Health Services Accessibility; D006748:Hospital Departments / Q000592:standards*; D006801:Humans; D008297:Male; D009313:National Health Programs / Q000458:organization & administration / Q000592:standards*; D011320:Primary Health Care / Q000592:standards*; D018855:Single-Payer System; D011795:Surveys and Questionnaires; D013548:Sweden; D017749:Total Quality Management / Q000458:organization & administration*