title: Improving the patient experience.
authors.affiliation: South Bank University.
authors.forename: Ami
authors.initials: A
authors.lastname: David
mesh_terms: D003659:Decision Making, Organizational; D018166:Health Care Reform / Q000458:organization & administration*; D006801:Humans; D024802:Nurse's Role; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration; D006113:United Kingdom