A model for interpreting work and information management in process-oriented healthcare organisations.
BACKGROUND
To increase productivity, management in healthcare organisations have introduced different types of process-oriented organisational configurations. Few studies have addressed clinical practice and information management in these settings.


METHODS
A case study was performed at a paediatric clinic. Data was collected from archives, through interviews, by participatory observation, and by performing a focus group session. The collected data was analysed using a qualitative and interpretative research strategy.


RESULTS
A model was developed of care practitioners' daily work in process-oriented organisations. The model shows that clinical work was deeply integrated; the care activities were dependent on supply activities and tightly connected to management routines.


CONCLUSIONS
The resulting model can be used to support development of health information system (HIS) embedded in process-oriented healthcare work.
Andersson
Anna
A
Department of Computer and Information Science, Linköping University, SE-581 83, Linköping, Sweden. anna.andersson@ida.liu.se
Hallberg
Niklas
N
Timpka
Toomas
T
D017598:Efficiency, Organizational; D036262:Empirical Research; D017144:Focus Groups; D006268:Health Facilities / Q000592:standards; D058016:Health Facility Administration; D019451:Information Management; D017146:Models, Organizational; D013548:Sweden; D017749:Total Quality Management