title: Interpersonal conflict, social support, and burnout among home care workers in Japan.
abstract: To examine associations between interpersonal relationships in work settings and burnout, a cross-sectional survey was conducted on home care workers in Sapporo, Japan, by using the Maslach Burnout Inventory (MBI) and scales of interpersonal conflict and social support developed by the authors. Questionnaires were distributed among 303 subjects and returned by 243 subjects (80%). Complete answers were obtained from 106 subjects and were used for analysis. In multiple regression analyses, conflict with clients and their families significantly related to emotional exhaustion and depersonalization of the MBI (p<.05). Supervisory conflict significantly related to emotional exhaustion (p<.05), whereas coworker conflict significantly associated with depersonalization (p<.01). It is suggested that conflicts with clients' families, as well as clients, are important indicators for emotional exhaustion and depersonalization of home care workers.
authors.affiliation: Department of Public Health, Hokkaido University Graduate School of Medicine, Hokkaido, Japan.
authors.forename: Kyoko
authors.initials: K
authors.lastname: Fujiwara
authors.forename: Eri
authors.initials: E
authors.lastname: Tsukishima
authors.forename: Akizumi
authors.initials: A
authors.lastname: Tsutsumi
authors.forename: Norito
authors.initials: N
authors.lastname: Kawakami
authors.forename: Reiko
authors.initials: R
authors.lastname: Kishi
mesh_terms: D000328:Adult; D002055:Burnout, Professional / Q000453:epidemiology*; D003220:Conflict, Psychological; D003430:Cross-Sectional Studies; D003861:Depersonalization; D005260:Female; D006282:Health Personnel / Q000523:psychology*; D006699:Home Care Services; D006801:Humans; D007564:Japan / Q000453:epidemiology; D008297:Male; D012044:Regression Analysis; D012944:Social Support; D011795:Surveys and Questionnaires