Impacting family satisfaction with hospice care.
Family satisfaction is one of the most important outcomes for hospice care. A survey conducted in 2001 by Press Ganey Associates found overall high levels of family satisfaction with hospice care, but also highlighted areas needing improvement. Hospices need to pay more attention to ancillary care services, logistical issues, and the problem of late-timed referrals.
Miceli
Penny J
PJ
pmiceli@pressganey.com
Wojciechowski
Sharyl L
SL
D001071:Appointments and Schedules; D001601:Bereavement; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D005190:Family / Q000523:psychology*; D019538:Health Care Surveys; D017051:Hospice Care / Q000592:standards*; D006801:Humans; D010348:Patient Care Team / Q000592:standards; D011368:Professional-Family Relations; D019984:Quality Indicators, Health Care; D012017:Referral and Consultation / Q000592:standards; D011795:Surveys and Questionnaires; D014481:United States