title: Quality improvement processes in growing a service line. The myriad of opportunities.
abstract: The authors describe the evolution of a pediatric quality management program in a large community hospital that has rapidly grown in size and complexity to be a tertiary care center. Positive changes in senior leadership expectations, physician involvement, and training in performance improvement methodologies contributed to the development of a more comprehensive program. The authors from several specialty areas of the pediatric service illustrate three quality and performance improvement projects that they used in coping with the challenges of fast growth and higher acuity.
authors.affiliation: Banner Desert Medical Center, 1400 South Dobson Road, Mesa, AZ 85202, USA.
authors.forename: Cheryl
authors.initials: C
authors.lastname: Alexander
authors.forename: Deby
authors.initials: D
authors.lastname: Campbell
authors.forename: Jill
authors.initials: J
authors.lastname: Leiferman
authors.forename: Gladys
authors.initials: G
authors.lastname: Mabey
authors.forename: Sandra
authors.initials: S
authors.lastname: Marken
authors.forename: Carol
authors.initials: C
authors.lastname: Myers
authors.forename: Alice
authors.initials: A
authors.lastname: Pengra
authors.forename: Teri
authors.initials: T
authors.lastname: Reyburn-Orne
authors.forename: Tara S
authors.initials: TS
authors.lastname: Sundem
authors.forename: Cheryl
authors.initials: C
authors.lastname: Zwingman-Bagley
mesh_terms: D000553:Ambulatory Care / Q000458:organization & administration; D001130:Arizona; D003191:Comprehensive Health Care / Q000458:organization & administration*; D016292:Procedural Sedation / Q000592:standards; D003299:Cooperative Behavior; D004636:Emergency Service, Hospital / Q000458:organization & administration; D006748:Hospital Departments / Q000458:organization & administration*; D006764:Hospitals, Community; D006801:Humans; D007363:Intensive Care Units, Neonatal / Q000458:organization & administration; D009937:Organizational Objectives; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D010348:Patient Care Team / Q000458:organization & administration; D010372:Pediatrics / Q000458:organization & administration*; D011357:Product Line Management / Q000458:organization & administration; D016730:Program Development / Q000379:methods; D017749:Total Quality Management / Q000458:organization & administration*