Quality improvement processes in growing a service line. The myriad of opportunities.
The authors describe the evolution of a pediatric quality management program in a large community hospital that has rapidly grown in size and complexity to be a tertiary care center. Positive changes in senior leadership expectations, physician involvement, and training in performance improvement methodologies contributed to the development of a more comprehensive program. The authors from several specialty areas of the pediatric service illustrate three quality and performance improvement projects that they used in coping with the challenges of fast growth and higher acuity.
Alexander
Cheryl
C
Banner Desert Medical Center, 1400 South Dobson Road, Mesa, AZ 85202, USA.
Campbell
Deby
D
Leiferman
Jill
J
Mabey
Gladys
G
Marken
Sandra
S
Myers
Carol
C
Pengra
Alice
A
Reyburn-Orne
Teri
T
Sundem
Tara S
TS
Zwingman-Bagley
Cheryl
C
D000553:Ambulatory Care / Q000458:organization & administration; D001130:Arizona; D003191:Comprehensive Health Care / Q000458:organization & administration*; D016292:Procedural Sedation / Q000592:standards; D003299:Cooperative Behavior; D004636:Emergency Service, Hospital / Q000458:organization & administration; D006748:Hospital Departments / Q000458:organization & administration*; D006764:Hospitals, Community; D006801:Humans; D007363:Intensive Care Units, Neonatal / Q000458:organization & administration; D009937:Organizational Objectives; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D010348:Patient Care Team / Q000458:organization & administration; D010372:Pediatrics / Q000458:organization & administration*; D011357:Product Line Management / Q000458:organization & administration; D016730:Program Development / Q000379:methods; D017749:Total Quality Management / Q000458:organization & administration*