Applying the lessons of high risk industries to health care.
High risk industries such as commercial aviation and the oil and gas industry have achieved exemplary safety performance. This paper reviews how they have managed to do that. The primary reasons are the positive attitudes towards safety and the operation of effective formal safety management systems. The safety culture provides an important explanation of why such organisations perform well. An evolutionary model of safety culture is provided in which there is a range of cultures from the pathological through the reactive to the calculative. Later, the proactive culture can evolve towards the generative organisation, an alternative description of the high reliability organisation. The current status of health care is reviewed, arguing that it has a much higher level of accidents and has a reactive culture, lagging behind both high risk industries studied in both attitude and systematic management of patient risks.
Hudson
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Centre for Safety Research, Department of Psychology, Leiden University, Leiden, Netherlands. Hudson@fsw.leidenuniv.nl
D000062:Accidents, Occupational / Q000517:prevention & control; D001359:Aviation / Q000458:organization & administration*; D003695:Delivery of Health Care / Q000458:organization & administration*; D019652:Extraction and Processing Industry / Q000458:organization & administration*; D006801:Humans; D019300:Medical Errors / Q000517:prevention & control; D016272:Occupational Health; D019982:Organizational Case Studies; D016730:Program Development; D017751:Safety Management / Q000379:methods / Q000458:organization & administration*