title: [Problem situations between health personnel and patients. Qualitative analysis of medical and psychological aspects of the complaints].
abstract: Paper deals with problems of patient's complaint about the activity of health care workers. Author submits his findings resulting from the qualitative analysis of individual cases, which are aimed at cases with medical and psychological aspects (namely in the communication). Exchange of information between the health care workers and patients belongs to the most risky situations from the point of complaint. As a conclusion, some preventive measures are recommended.
authors.affiliation: Psychiatrická klinika LF UK a FN, Plzen. beran@fnplzen.cz
authors.forename: J
authors.initials: J
authors.lastname: Beran
mesh_terms: D003142:Communication; D018153:Czech Republic; D006801:Humans; D017060:Patient Satisfaction; D019555:Physician-Nurse Relations; D010817:Physician-Patient Relations; D011787:Quality of Health Care