title: Charting the course. A quality journey.
abstract: The development of a nursing quality program is particularly challenging in the face of building a new hospital, hiring and orienting 800 staff, purchasing supplies and equipment, writing policies, developing workflows and processes, and implementing an electronic medical record. This is the story of one hospital's journey. Strategies for success and lessons learned along the way are shared.
authors.affiliation: Mayo Clinic Hospital, 5777 E Mayo Boulevard, Phoenix, AZ 85054, USA.
authors.forename: Debra K
authors.initials: DK
authors.lastname: Pendergast
authors.forename: Vicki L
authors.initials: VL
authors.lastname: Buchda
mesh_terms: D000223:Adaptation, Psychological; D001130:Arizona; D017144:Focus Groups; D006770:Hospitals, Group Practice; D006788:Hospitals, Voluntary; D006801:Humans; D009718:Nurse Administrators / Q000458:organization & administration* / Q000523:psychology; D009738:Nursing Service, Hospital / Q000458:organization & administration*; D009937:Organizational Objectives; D017060:Patient Satisfaction; D010560:Personnel Selection / Q000458:organization & administration; D010934:Planning Techniques; D017749:Total Quality Management / Q000458:organization & administration*