title: Serving up uncommon service.
abstract: Differentiate between quality and service to improve patient and staff satisfaction.
authors.affiliation: Patient Care Services, Lee Memorial Health System, Fort Myers, FL, USA.
authors.forename: Jeffrey N
authors.initials: JN
authors.lastname: Doucette
mesh_terms: D006801:Humans; D007588:Job Satisfaction; D009718:Nurse Administrators / Q000458:organization & administration*; D024802:Nurse's Role; D009741:Nursing Staff, Hospital / Q000523:psychology*; D017060:Patient Satisfaction; D017410:Practice Guidelines as Topic; D011785:Quality Assurance, Health Care / Q000458:organization & administration; D017749:Total Quality Management / Q000458:organization & administration*