title: Automating complex work: the next big step in IT.
authors.forename: Steve
authors.initials: S
authors.lastname: O'Dell
authors.forename: Jim
authors.initials: J
authors.lastname: Hansen
authors.forename: John
authors.initials: J
authors.lastname: Kendall
mesh_terms: D003363:Cost Control; D017598:Efficiency, Organizational; D001330:Electronic Data Processing; D007345:Insurance Claim Review / Q000458:organization & administration*; D012984:Software; D014481:United States