Serving up uncommon service.
Differentiate between quality and service to improve patient and staff satisfaction.
Doucette
Jeffrey N
JN
Patient Care Services, Lee Memorial Health System, Fort Myers, FL, USA.
D006801:Humans; D007588:Job Satisfaction; D009718:Nurse Administrators / Q000458:organization & administration*; D024802:Nurse's Role; D009741:Nursing Staff, Hospital / Q000523:psychology*; D017060:Patient Satisfaction; D017410:Practice Guidelines as Topic; D011785:Quality Assurance, Health Care / Q000458:organization & administration; D017749:Total Quality Management / Q000458:organization & administration*