title: [Customer focus as an issue for the insurance industry].
authors.forename: R
authors.initials: R
authors.lastname: Grünewald
mesh_terms: D003258:Consumer Behavior; D005858:Germany; D007341:Insurance / Q000191:economics / Q000458:organization & administration*; D007343:Insurance Carriers; D007348:Insurance, Health; D011641:Public Relations