Effects of racial match on Asian American mental health consumer satisfaction.
This study investigated the effects of consumer-provider racial match on consumer service satisfaction and treatment outcomes (i.e., Client Satisfaction Questionnaire and GAF-Posttest) of 96 outpatient consumers, 66 of whom were adults and 30 of whom were parent/caregivers of child consumers. Data was obtained by telephone interviews over a 6-week period. After controlling for four other variables, client satisfaction was higher for racially matched consumers. Racially matched child consumers also had higher GAF-Posttest scores. Implications of these findings are discussed.
Gamst
Glenn
G
Department of Psychology, University of La Verne, 1950 Third St., La Verne, California 91750, USA. gamstg@ulv.edu
Aguilar-Kitibutr
Ailsa
A
Herdina
Adam
A
Hibbs
Sara
S
Krishtal
Elena
E
Lee
Rochelle
R
Roberg
Rene
R
Ryan
Elizabeth
E
Stephens
Heather
H
Martenson
Luann
L
D000293:Adolescent; D000328:Adult; D000704:Analysis of Variance; D001213:Asian / Q000523:psychology*; D002648:Child; D003156:Community Mental Health Services / Q000592:standards* / Q000706:statistics & numerical data; D003469:Culture; D006801:Humans; D007407:Interviews as Topic; D015141:Los Angeles; D010290:Parents; D017060:Patient Satisfaction / Q000208:ethnology*; D011369:Professional-Patient Relations; D011787:Quality of Health Care; D011795:Surveys and Questionnaires; D016896:Treatment Outcome