title: Changing the face of medical policy.
authors.affiliation: Anthem Blue Cross and Blue Shield, USA.
authors.forename: Robert
authors.initials: R
authors.lastname: Scalettar
authors.forename: Sheila
authors.initials: S
authors.lastname: Hanley
mesh_terms: D054598:Blue Cross Blue Shield Insurance Plans / Q000458:organization & administration* / Q000592:standards; D003299:Cooperative Behavior; D019317:Evidence-Based Medicine; D006801:Humans; D007373:Interinstitutional Relations; D008329:Managed Care Programs / Q000458:organization & administration* / Q000592:standards; D017146:Models, Organizational; D019982:Organizational Case Studies; D015279:Organizational Culture; D016134:Organizational Policy; D011785:Quality Assurance, Health Care; D014481:United States