title: Effects of racial match on Asian American mental health consumer satisfaction.
abstract: This study investigated the effects of consumer-provider racial match on consumer service satisfaction and treatment outcomes (i.e., Client Satisfaction Questionnaire and GAF-Posttest) of 96 outpatient consumers, 66 of whom were adults and 30 of whom were parent/caregivers of child consumers. Data was obtained by telephone interviews over a 6-week period. After controlling for four other variables, client satisfaction was higher for racially matched consumers. Racially matched child consumers also had higher GAF-Posttest scores. Implications of these findings are discussed.
authors.affiliation: Department of Psychology, University of La Verne, 1950 Third St., La Verne, California 91750, USA. gamstg@ulv.edu
authors.forename: Glenn
authors.initials: G
authors.lastname: Gamst
authors.forename: Ailsa
authors.initials: A
authors.lastname: Aguilar-Kitibutr
authors.forename: Adam
authors.initials: A
authors.lastname: Herdina
authors.forename: Sara
authors.initials: S
authors.lastname: Hibbs
authors.forename: Elena
authors.initials: E
authors.lastname: Krishtal
authors.forename: Rochelle
authors.initials: R
authors.lastname: Lee
authors.forename: Rene
authors.initials: R
authors.lastname: Roberg
authors.forename: Elizabeth
authors.initials: E
authors.lastname: Ryan
authors.forename: Heather
authors.initials: H
authors.lastname: Stephens
authors.forename: Luann
authors.initials: L
authors.lastname: Martenson
mesh_terms: D000293:Adolescent; D000328:Adult; D000704:Analysis of Variance; D001213:Asian / Q000523:psychology*; D002648:Child; D003156:Community Mental Health Services / Q000592:standards* / Q000706:statistics & numerical data; D003469:Culture; D006801:Humans; D007407:Interviews as Topic; D015141:Los Angeles; D010290:Parents; D017060:Patient Satisfaction / Q000208:ethnology*; D011369:Professional-Patient Relations; D011787:Quality of Health Care; D011795:Surveys and Questionnaires; D016896:Treatment Outcome