title: Decision support for governing boards of integrated delivery networks: explicating versus eliciting knowledge.
abstract: The everyday knowledge work of members of one governing health board was mapped using institutional ethnography. Our objective was to identify opportunities to improve the effective use of information and communication technologies for decision support. The dynamic interplay of work processes, professional discourse, institutional complexes and dominant ideology was explicated, that is, made visible in relation to the actualities of work practices.
authors.affiliation: School of Health Information Science, University of Victoria, British Columbia, Canada.
authors.forename: Carolyn J
authors.initials: CJ
authors.lastname: Green
authors.forename: Jochen R
authors.initials: JR
authors.lastname: Moehr
mesh_terms: D003659:Decision Making, Organizational; D003661:Decision Support Techniques; D019033:Delivery of Health Care, Integrated / Q000458:organization & administration*; D006075:Governing Board / Q000458:organization & administration*; D006801:Humans; D015279:Organizational Culture