title: A gift of customer complaints.
authors.affiliation: jstichler@stichler.com
authors.forename: Jaynelle F
authors.initials: JF
authors.lastname: Stichler
authors.forename: Lynn
authors.initials: L
authors.lastname: Schumacher
mesh_terms: D003258:Consumer Behavior; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D040541:Marketing; D014481:United States