title: [Questionnaire survey of the actual working conditions of care-managers].
abstract: In order to clarify the present status of care-managers, a questionnaire was sent to 1,714 care-managers working in Kanagawa Prefecture in June 2002. The aspects Investigated included their background, amount of care-management and degree of achievement, conditions of employment, opinion poll and training system. The response rate was 45.6% (782 out of 1,714). Concerning the total number of users in care at present, 37% of care-managers had less than 30 people, 24% from 31 to 50 and, surprisingly, 39% had more than 51 people. However, 42% answered that less than 30 was an appropriate number of users, 52% said 31 to 50 and only 6% answered that more than 51 people was an appropriate number. The conferences of users service representative were held only 8%. Concerning the burden of care-management, 87% of them answered the evaluation of every month and 86% did the conferences of users service representative. The cases requiring much time for the support, had problems not only the users but also in the household, who lacked the understanding and judgment for long-term care insurance. Most care-managers needed information on the available services and newly open care-service institutions. 27% of care-managers satisfied their care-management, 25% dissatisfied and the remainder were neither off nor on. The satisfaction to the care-management correlated well with the intelligibility of the management leader, motivation regarding care-management and the degree of satisfaction with their income. It is concluded that the number of users per care-manager is too large, and that unfortunately it might further increase in the future. The conferences of users service representative were extremely held too low. It is also showed that information of the other service office and informal service with the exception of long-term care insurance are required.
authors.affiliation: NPO Corporation for Kanagawa Care-manager, Association.
authors.forename: Mitsunori
authors.initials: M
authors.lastname: Yagame
authors.forename: Hiroko
authors.initials: H
authors.lastname: Takasuna
authors.forename: Jun'ichi
authors.initials: J
authors.lastname: Aoki
authors.forename: Mitsuhiro
authors.initials: M
authors.lastname: Abe
authors.forename: Masumi
authors.initials: M
authors.lastname: Ogiwara
authors.forename: Norimoto
authors.initials: N
authors.lastname: Saito
authors.forename: Yoshihiro
authors.initials: Y
authors.lastname: Shiozaki
authors.forename: Masako
authors.initials: M
authors.lastname: Nagai
authors.forename: Atsushi
authors.initials: A
authors.lastname: Yamano
authors.forename: Ken'ichi
authors.initials: K
authors.lastname: Yoshitaki
authors.forename: Nao
authors.initials: N
authors.lastname: Yonehana
authors.forename: Chieko
authors.initials: C
authors.lastname: Tanaka
authors.forename: Tsunehiko
authors.initials: T
authors.lastname: Seto
authors.forename: Manabu
authors.initials: M
authors.lastname: Saito
authors.forename: Yoshio
authors.initials: Y
authors.lastname: Narukawa
mesh_terms: D017028:Caregivers / Q000523:psychology; D003152:Community Health Nursing; D019538:Health Care Surveys / Q000706:statistics & numerical data; D006699:Home Care Services / Q000458:organization & administration*; D006801:Humans; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires; D016526:Workload; D017132:Workplace