title: Patient satisfaction with a Web-based patient-provider messaging system implemented across a statewide delivery system (Group Health Cooperative).
abstract: Since 1999, Group Health Cooperative has been developing and implementing Web services to improve patient access to health care. Among these services are a patient-provider secure messaging system and online pharmacy refills. A survey of patients using these services demonstrated the value of these tools in enhancing the patients' ability to manage their health care and the positive effects it could have on member retention.
authors.affiliation: University of Washington School of Public Health, Seattle, WA, USA.
authors.forename: James
authors.initials: J
authors.lastname: Hereford
authors.forename: Eleanor
authors.initials: E
authors.lastname: Bell
authors.forename: John
authors.initials: J
authors.lastname: Lee
authors.forename: Ted
authors.initials: T
authors.lastname: Eytan
mesh_terms: D001292:Attitude to Computers; D003142:Communication; D003625:Data Collection; D011307:Drug Prescriptions; D034742:Electronic Mail; D006279:Health Maintenance Organizations; D006801:Humans; D020407:Internet; D009862:Online Systems; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D014861:Washington