Preventing and managing aggression and violence in the NHS.
Streaming in emergency departments reduces waiting times and stress, and removes the causes of most violent attacks against staff. In spite of this some people will still attack staff. Staff must be protected by a sound trust policy and effective and realistic training, monitored by a good reporting system.
Bleetman
Anthony
A
Birmingham Heartlands Hospital, Birmingham B9 5SS.
Fayeye
Oloruntoba O
OO
D000374:Aggression; D003220:Conflict, Psychological; D003365:Costs and Cost Analysis; D004636:Emergency Service, Hospital / Q000191:economics / Q000458:organization & administration*; D006801:Humans; D008505:Medical Staff, Hospital / Q000193:education; D016273:Occupational Exposure; D016272:Occupational Health; D011369:Professional-Patient Relations; D018570:Risk Assessment; D013222:State Medicine / Q000191:economics / Q000458:organization & administration; D013315:Stress, Psychological / Q000517:prevention & control; D006113:United Kingdom; D014754:Violence / Q000517:prevention & control*