title: NHS direct.
authors.affiliation: NHS Direct National Clinical Team, 449-451 Garstang Road, Broughton, Preston, PR3 5LN, UK. Samantha.Lawley@lancashire.nhsdirect.nhs.uk
authors.forename: A
authors.initials: A
authors.lastname: Lee
mesh_terms: D004631:Emergency Medical Service Communication Systems / Q000458:organization & administration*; D006297:Health Services Accessibility / Q000458:organization & administration; D015277:Hotlines; D006801:Humans; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom