title: Assessment of hospital services by consumers: a study from a psychiatric setting.
abstract: The present study revealed perception of forty-five patients and fifty nine family members selected from the outpatinet deptt. of a Psychiatric hospital. A semi-structured questionnaire was used. The issues like efficiency, punctuality, behaviour of doctors and other staff, waiting time, supply of draugs and diet and cleanliness of the hospital etc were enquired. More than ninety % of the patients and their escorts appreciated the services provided. Most of them (75-80%) was satisfied with supply of drugs, quality of diet, clinical care and cleanliness of the hospital. Measures for improvement were also suggested.
authors.affiliation: Department of Epidemiology, Institute of Human Behaviour and Allied Science, Dilshad Garden, Delhi.
authors.forename: M M
authors.initials: MM
authors.lastname: Sing
authors.forename: R K
authors.initials: RK
authors.lastname: Chadda
authors.forename: S J J
authors.initials: SJ
authors.lastname: Bapna
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D002983:Clinical Competence / Q000706:statistics & numerical data; D003156:Community Mental Health Services / Q000592:standards / Q000706:statistics & numerical data*; D005260:Female; D019538:Health Care Surveys; D006272:Health Facility Environment / Q000706:statistics & numerical data; D006801:Humans; D007194:India; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011287:Prejudice; D011369:Professional-Patient Relations; D011567:Psychiatric Department, Hospital / Q000592:standards / Q000706:statistics & numerical data*; D011568:Psychiatric Nursing / Q000592:standards / Q000706:statistics & numerical data; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D014850:Waiting Lists