Rheumatology: the expectations and preferences of patients for their follow-up monitoring care: a qualitative study to determine the dimensions of patient satisfaction.
BACKGROUND
Patient satisfaction has rarely been defined. It is a multi-dimensional concept and relates to expectations and preferences for care. This paper reports the findings of a study to determine the expectations and preferences of rheumatology patients for their follow-up monitoring care.


OBJECTIVE
To identify the dimensions of satisfaction important to rheumatology patients in the provision of their care in two locations; primary and secondary. The objectives were to determine the expectations and preferences of this group and to gather data to inform a larger study of patient satisfaction.


METHODS
This small qualitative study used semi-structured interviews with a convenient sample of 10 patients; five from each location.


METHODS
Interviews were recorded and transcribed. Qualitative data analysis revealed a framework and conceptual categories.


RESULTS
Empathy, specialism, information provision, technical aspects, time, and continuity of care were identified as being important in the provision of care for this group of patients.


CONCLUSIONS
These categories had already been found in a validated questionnaire and justified the use of this tool in the larger comparative study.


CONCLUSIONS
Patient satisfaction cannot be accurately assessed unless important categories of care are identified and used in the measurement tool.
Arthur
Valerie
V
Rheumatology Nurse Specialist, Rheumatology Department, Selly Oak Hospital, University Hospital Birmingham NHS Trust, Birmingham, UK. valerierichards@dial.pipex.com
Clifford
Collette
C
D000328:Adult; D000359:Aftercare / Q000523:psychology / Q000592:standards*; D000368:Aged; D018501:Antirheumatic Agents / Q000627:therapeutic use; D001291:Attitude of Health Personnel; D002755:Choice Behavior; D003266:Continuity of Patient Care / Q000592:standards; D016903:Drug Monitoring / Q000451:nursing* / Q000523:psychology / Q000592:standards*; D004645:Empathy; D005194:Family Practice / Q000592:standards; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009720:Nurse Clinicians / Q000523:psychology / Q000592:standards*; D009722:Nurse Practitioners / Q000523:psychology / Q000592:standards*; D009723:Nurse-Patient Relations; D015404:Nursing Methodology Research; D017060:Patient Satisfaction; D011320:Primary Health Care / Q000592:standards; D036301:Qualitative Research; D012216:Rheumatic Diseases / Q000188:drug therapy / Q000523:psychology; D012219:Rheumatology / Q000592:standards*; D011795:Surveys and Questionnaires
D018501:Antirheumatic Agents