title: The patient experience.
abstract: Measuring patient experience, rather than satisfaction, is gaining leverage with employers, payers and the government. We look at why it's better and how it can improve quality.
authors.forename: Dagmara
authors.initials: D
authors.lastname: Scalise
mesh_terms: D016058:Analgesia, Patient-Controlled; D019985:Benchmarking; D003266:Continuity of Patient Care / Q000592:standards; D005060:Europe; D006272:Health Facility Environment / Q000592:standards; D006297:Health Services Accessibility / Q000592:standards; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D010146:Pain / Q000188:drug therapy; D010353:Patient Education as Topic / Q000592:standards; D017060:Patient Satisfaction; D018802:Patient-Centered Care; D011369:Professional-Patient Relations; D012944:Social Support; D014481:United States