title: Achieving a safer health service: Part 1. Making safety a way of life.
abstract: Patient safety incidents are a major problem in the health service and it is acknowledged that blaming and reprimanding staff for actual or potential mistakes does not encourage an open and safe culture in which to work. In the first paper in a three-part series the National Patient Safety Agency's seven key to steps to achieving patient safety are discussed.
authors.affiliation: National Patient Safety Agency, London.
authors.forename: Suzette
authors.initials: S
authors.lastname: Woodward
mesh_terms: D003256:Community Participation; D003695:Delivery of Health Care / Q000458:organization & administration*; D006077:Government Agencies; D017408:Guidelines as Topic; D006801:Humans; D007857:Leadership; D009313:National Health Programs / Q000458:organization & administration*; D015279:Organizational Culture; D010559:Personnel Management / Q000379:methods; D018570:Risk Assessment; D017751:Safety Management / Q000379:methods* / Q000458:organization & administration*; D006113:United Kingdom