title: Improving retention and motivation in non-clinical dialysis employees.
abstract: For no additional expense, little intrusion into the schedule or duties of the day, and no additional personnel to hire, dialysis facilities can make a dramatic impact on the training, motivation, and retention of employees through the use of classes designed specifically for the needs of newly employed non-clinical personnel. In today's world where many are expected to do a task with little or no orientation to the overall values and goals of the organization and how their tasks matter, what other action can accomplish so much for employee motivation and retention for so little time and expense? At DCI Mid-Missouri this program has been successful in retaining many excellent employees over many years and has been part of an ongoing effort to increase employees' interest and commitment to their work and the organization. It has also made them much more aware of treatments, other personnel and most of all, of our patients and their needs. It fulfills the needs of humans to be valued and have meaningful work. It contains costs and helps efficiency and productivity. Most of all, it keeps excellent people on the job and enjoying their work more than they would have. Participants' words when evaluating the most recent series of classes speak for themselves in demonstrating these important benefits that can be achieved easily in dialysis facilities throughout the United States and the world.
authors.affiliation: Mid-Missouri Dialysis Clinics Inc., Columbia, Mo., USA.
authors.forename: Anne
authors.initials: A
authors.lastname: Campbell
mesh_terms: D000488:Allied Health Personnel / Q000193:education*; D000554:Ambulatory Care Facilities; D006801:Humans; D009042:Motivation; D010563:Personnel Turnover; D006435:Renal Dialysis; D000078329:Workforce