Using patient waiting-time data to improve the hospital bed-assignment process.
An improvement activity involving use of real-time waiting-time data resulted in reductions in bed-assignment times and overall diversion hours.
Hamby
Leigh
L
Piedmont Hospital, Atlanta, USA. leigh.hamby@piedmont.org
Fraser
Sarah W
SW
D000289:Admitting Department, Hospital / Q000592:standards*; D001509:Bed Occupancy / Q000145:classification*; D003195:Computer Communication Networks; D005246:Feedback; D005845:Georgia; D006801:Humans; D033183:Interdisciplinary Communication; D009741:Nursing Staff, Hospital; D019982:Organizational Case Studies; D010343:Patient Admission / Q000592:standards*; D010817:Physician-Patient Relations; D017064:Process Assessment, Health Care; D017748:Time Management; D017749:Total Quality Management / Q000379:methods*; D014850:Waiting Lists