The patient experience of receiving bad news from health professionals.
Patients at an NHS trust were questioned about receiving bad news. Despite many positive experiences, problems arose in relation to the setting where the news is delivered and aspects of non-verbal communication, such as the fact that consultants stood when giving the news. This study also examined the patients' interaction with health professionals after the first diagnosis.
McCulloch
Pauline
P
Nurse Consultant Cancer Services (GI Tract), Colchester General Hospital, Colchester, Essex.
D001291:Attitude of Health Personnel; D003142:Communication; D019538:Health Care Surveys; D006801:Humans; D009369:Neoplasms / Q000175:diagnosis* / Q000523:psychology*; D009633:Nonverbal Communication; D010361:Patients / Q000523:psychology*; D010865:Pilot Projects; D011369:Professional-Patient Relations; D036301:Qualitative Research; D011787:Quality of Health Care; D006113:United Kingdom