title: Telltale heart skips a few beats: challenging conclusions of EMS customer satisfaction.
authors.forename: Raquel M
authors.initials: RM
authors.lastname: Schears
mesh_terms: D003431:Cross-Cultural Comparison; D004632:Emergency Medical Services / Q000458:organization & administration*; D005387:Finland; D019538:Health Care Surveys / Q000379:methods* / Q000592:standards; D006801:Humans; D017063:Outcome Assessment, Health Care / Q000379:methods* / Q000592:standards; D017060:Patient Satisfaction; D015203:Reproducibility of Results; D012107:Research Design / Q000592:standards; D014481:United States