title: Mystery shopping in health service evaluation.
mesh_terms: D000328:Adult; D002648:Child; D002983:Clinical Competence; D005194:Family Practice / Q000592:standards*; D005260:Female; D006302:Health Services Research; D006801:Humans; D008297:Male; D009520:New Zealand; D016544:Patient Simulation; D010865:Pilot Projects; D019114:Remote Consultation / Q000592:standards*; D013689:Telephone; D014218:Triage / Q000379:methods / Q000592:standards*