Assessing the patient's mammogram experience.
This study overviews an operational blueprint that diagrams the activities and interactions of all participants in a typical screening mammography appointment in a large medical center. The blueprint is constructed from multiple sources of data collected from mammography patients, service providers in the radiology department, and medical records. The benefits from using patient perspectives, the insights gained from the blueprint development process, and the value of the resulting screening mammography appointment blueprint are included.
Dodendorf
Diane M
DM
Department of Family Medicine, College of Medicine, University of Nebraska Medical Center, Omaha, NE, USA.
Deogun
Gurvinder K
GK
Rodie
Amy Risch
AR
Pol
Louis G
LG
D001071:Appointments and Schedules; D001943:Breast Neoplasms / Q000000981:diagnostic imaging*; D005260:Female; D006801:Humans; D008327:Mammography / Q000523:psychology* / Q000592:standards / Q000706:statistics & numerical data; D008403:Mass Screening; D008485:Medical Audit; D015146:Midwestern United States; D009874:Operations Research; D010342:Patient Acceptance of Health Care; D017060:Patient Satisfaction; D017064:Process Assessment, Health Care; D011361:Professional Competence; D011872:Radiology Department, Hospital / Q000458:organization & administration* / Q000706:statistics & numerical data