'You need them to know your ways': service users' views about valued dimensions of home care.
Dominant approaches to evaluating supportive home care tend to be 'top-down,' undertaken from the vantage points of funding bodies and professionals, rather than from the perspectives of service users. A longitudinal, qualitative study of women receiving home care in Ontario, Canada explored their accounts of what constitutes good and responsive care. Participants identified four dimensions of care that they particularly valued: Minimized exposure, being known, staying in charge, and being able to speak. The implications of their perspectives for home care practice, evaluation and organization are discussed.
School of Social Work, McMaster University, Hamilton, Ontario, Canada. aronsonj@mcmaster.ca
Jane
J
Aronson
D005260:Female; D006302:Health Services Research; D006699:Home Care Services / Q000592:standards*; D006801:Humans; D009864:Ontario; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D011787:Quality of Health Care