Quality. Winning formulas.
Staff buy-in and executive-level leadership are critical to improving quality of care. Those lessons are exemplified by winners of the 2003 Malcolm Baldrige National Quality Award in health care. Baptist Hospital Inc., Pensacola, Fla., and St. Luke's Hospital, Kansas City, Mo., were honored for their commitment to continuous improvement. For both organizations, the award recognizes several years of hard-fought change. Their stories follow.
Rollins
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D001363:Awards and Prizes; D005431:Florida; D006739:Hospital Administration / Q000592:standards*; D008923:Missouri; D009937:Organizational Objectives; D017749:Total Quality Management