Early-stage success in service line implementation.
The results of a multimethod, qualitative data collection approach reveal a high level of consistency between early-stage dynamics identified in service line implementation and dynamics viewed within life cycle theory as more observable during the birth stage of development. This finding supports the idea that service line implementation unfolds similarly compared with other types of structures. In addition, it presents a more complex view of service line implementation at any given point in time by linking its unique aspects with issues and dynamics particular to the developmental stage in which the structure exists. The organization examined was the Behavioral Health Service Line of the Upstate New York Veterans Healthcare Network.
Department of Health Policy, Management, and Behavior, School of Public Health, University at Albany, State University of New York, Rensselaer, NY, USA. thoff@albany.edu
Timothy J
TJ
Hoff
D003156:Community Mental Health Services / Q000458:organization & administration*; D003659:Decision Making, Organizational; D019033:Delivery of Health Care, Integrated / Q000458:organization & administration*; D017598:Efficiency, Organizational; D006787:Hospitals, Veterans / Q000458:organization & administration*; D006801:Humans; D007324:Institutional Management Teams; D007857:Leadership; D009518:New York; D009874:Operations Research; D019982:Organizational Case Studies; D015279:Organizational Culture; D011357:Product Line Management / Q000458:organization & administration*; D016730:Program Development; D014481:United States; D014493:United States Department of Veterans Affairs