Highlighting 2003 award-winning initiatives.
Just over a year ago, SSM Health Care, headquartered in St. Louis, achieved a place in healthcare history by being named the first healthcare winner of the annual Malcolm Baldrige National Quality Award. This year, history was made again when two healthcare organizations--Saint Luke's Hospital of Kansas City, MO, and Baptist Hospital, Inc., of Pensacola, FL--became dual winners of the Baldrige Award. This issue of The Quality Letter for Healthcare Leaders talks with individuals at those organizations--and also to representatives of two winners of the Ernest A. Codman Award (Baptist Medical Center of Jacksonville, FL, and the Cleveland Clinic Health System)--to see how their vision, dedication, hard work, and quest for quality and innovation helped them become award winners.
D001363:Awards and Prizes; D003258:Consumer Behavior; D006801:Humans; D007588:Job Satisfaction; D019982:Organizational Case Studies; D017749:Total Quality Management / Q000379:methods* / Q000592:standards; D014481:United States