[Patients' satisfaction with primary health care services].
Thanks to the system transformations in Poland, the offered health services have changed as well as the attitude toward the patient. Market rules today referring to medicine as a product make patients simply clients. Nowadays institutions must improve their standard to survive on the market. The best way for them to estimate the standard of their services is patient's satisfaction understood as meeting one's need in relation to one's expectations. Answers for both open and closed questions included in anonymous questionnaires were analyzed. The questions were formulated so that that we could estimate correctness of procedures connected with the functioning of primary outpatient clinic. The aim of the study was to analyze primary outpatient clinic patients' satisfaction with the health services. Patients' answers show that they are satisfied with the GP's health services and with services not connected directly with treatment. According to patients' opinions, the analyzed primary clinics are worth recommendation.
Zakładu Zarzadzania i Ekonomiki Ochrony Zdrowia Akademii Medycznej w Lublinie.
Iwona
I
Bojar
Tomasz
T
Ostrowski
Rafał
R
Sapuła
D000328:Adult; D000367:Age Factors; D000368:Aged; D005194:Family Practice / Q000592:standards*; D005260:Female; D018166:Health Care Reform / Q000592:standards; D006297:Health Services Accessibility / Q000592:standards; D006801:Humans; D008297:Male; D008875:Middle Aged; D010045:Outpatients / Q000523:psychology*; D010342:Patient Acceptance of Health Care / Q000706:statistics & numerical data*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010817:Physician-Patient Relations; D011044:Poland; D011320:Primary Health Care / Q000592:standards*; D012017:Referral and Consultation / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires; D013997:Time Factors