[Evaluation of the quality of primary health care in Sopot after privatization].
One of the main aims of health system reform was to increase the quality of service and patients' satisfaction. The deepest changes were in the primary care sector. Besides the changes in financing the services, we can observe here the process of privatisation of primary care clinics. We have evaluated the quality of services of four private primary care clinics in the town of Sopot. We received 571 questionnaires from the patients. The average patient was 50 years old, finished high school and complained of mild health problems. Most of patients were satisfied of given services by physicians and nurses. In most categories they gave 85 to 95% good and very good marks for specific quality aspects. One of the main complains was information received, both in the registration board and from the physician. Most of patients were also delighted by medical outcome of treatment, because only 18% gave their mark as satisfactory and worse.
Zakładu Zdrowia Publicznego i Medycyny Społecznej, Akademii Medycznej w Gdańsku.
Tadeusz
T
Jedrzejczyk
Marzena
M
Zarzeczna-Baran
Piotr
P
Popowski
D000328:Adult; D003151:Community Health Centers / Q000592:standards*; D006801:Humans; D008875:Middle Aged; D009819:Office Visits; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010817:Physician-Patient Relations; D011044:Poland; D011320:Primary Health Care / Q000592:standards* / Q000706:statistics & numerical data; D011332:Privatization; D011787:Quality of Health Care; D013997:Time Factors