title: On-hold time. Taking a look at an often-overlooked marketing opportunity.
authors.affiliation: Applied Media Technologies Corporation (AMTC), Clearwater, Fla., USA.
authors.forename: Grace
authors.initials: G
authors.lastname: Desnoes
mesh_terms: D039604:Answering Services; D006801:Humans; D008389:Marketing of Health Services; D011215:Practice Management, Dental; D013689:Telephone