title: Hospital hooks FISH! Philosophy. Treatment, visits at Silver Cross become more pleasant experiences.
abstract: FISH! Philosophy at Silver Cross Hospital, Joliet, Ill., is designed to make the hospital experience pleasant, and even fun for patients, visitors and employees. Outpatient satisfaction was the first objective in the campaign, which was first introduced to hospital staff last year through a two-hour training session. The program's four main principles are: Be There; Choose Your Attitude; Play, and Make Their Day.
authors.forename: Tom
authors.initials: T
authors.lastname: Rees
mesh_terms: D006272:Health Facility Environment; D015285:Hospital-Patient Relations; D006764:Hospitals, Community / Q000458:organization & administration*; D006801:Humans; D007087:Illinois; D007318:Inservice Training; D008389:Marketing of Health Services / Q000379:methods*; D015279:Organizational Culture; D009937:Organizational Objectives; D017060:Patient Satisfaction; D011369:Professional-Patient Relations