Health plan's sales team visits hospitals to boost website use.
Health plans have invested millions in websites that can automatically process claims, authorize procedures, and confirm member eligibility. But despite their ease of use, these websites have been underutilized as many hospital employees continue to pick up the phone when they need to do business with a managed care company.
D003200:Computer User Training; D003237:Connecticut; D004059:Diffusion of Innovation; D001330:Electronic Data Processing / Q000706:statistics & numerical data; D006739:Hospital Administration; D006801:Humans; D007373:Interinstitutional Relations; D020407:Internet / Q000191:economics / Q000706:statistics & numerical data*; D008329:Managed Care Programs / Q000458:organization & administration* / Q000706:statistics & numerical data; D009518:New York; D013689:Telephone / Q000706:statistics & numerical data