title: Satisfaction climbs with smiles, other soft skills.
abstract: Patient satisfaction can be improved with more attention to interpersonal skills and catering to the concerns that most patients have about emergency care. Staff may resist the idea at first but can be convinced to try it. Simple things such as how a nurse talks to a patient have a significant effect. Managers should role model the changes they want. The environment of the waiting room and other areas also is important.
mesh_terms: D004636:Emergency Service, Hospital / Q000592:standards*; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration; D017060:Patient Satisfaction; D011361:Professional Competence; D011369:Professional-Patient Relations; D014481:United States