title: Tools for patient satisfaction.
abstract: Happier patients can lead to happier staffs, lower vacancy rates, bigger market share and healthier financial indicators. This month's gatefold examines tools that hospital CEOs use to drive change and improve satisfaction levels, and the impact those efforts can have.
authors.forename: Dagmara
authors.initials: D
authors.lastname: Scalise
mesh_terms: D004649:Employee Incentive Plans; D006272:Health Facility Environment; D006751:Hospital Information Systems; D015285:Hospital-Patient Relations; D006801:Humans; D007857:Leadership; D010347:Patient Care Planning / Q000458:organization & administration*; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000379:methods*; D019984:Quality Indicators, Health Care; D040841:Resource Allocation; D014481:United States