title: Developing employee participation in the patient-satisfaction process.
authors.affiliation: Texas Children's Hospital, Houston, USA.
authors.forename: Cheryl L
authors.initials: CL
authors.lastname: Stavins
mesh_terms: D006776:Hospitals, Pediatric / Q000458:organization & administration / Q000592:standards; D006801:Humans; D017060:Patient Satisfaction; D010564:Personnel, Hospital; D011369:Professional-Patient Relations; D013192:Staff Development; D014481:United States