title: [Home care to tracheotomized patients: evaluation of the customer satisfaction in the city of Milano].
abstract: Home care for tracheotomised patients appears to be a relevant problem in health care management. In order to allow patients to be cured at home high care standard have to be assured, and a multidisciplinary level of assistance implemented for preventing complications like respiratory infections. This study was conducted in order to assess patients and/or care givers level of satisfaction through a telephone survey. It was aimed at allowing those responsible for the given services to assess whether improvements can be achieved particularly in so far as the actual clinical and managerial pathway is concerned.
authors.affiliation: Dipartimento ASSI, ASL Città di Milano.
authors.forename: M
authors.initials: M
authors.lastname: Linati
authors.forename: P
authors.initials: P
authors.lastname: Bertolaia
authors.forename: D
authors.initials: D
authors.lastname: Caldiroli
authors.forename: G
authors.initials: G
authors.lastname: Sabatino
authors.forename: S
authors.initials: S
authors.lastname: Castaldi
authors.forename: F
authors.initials: F
authors.lastname: Auxilia
mesh_terms: D006699:Home Care Services; D006801:Humans; D007558:Italy; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D010865:Pilot Projects; D011795:Surveys and Questionnaires; D014139:Tracheostomy / Q000009:adverse effects / Q000295:instrumentation; D014505:Urban Population