title: When customer service and patient care collide.
authors.forename: James L
authors.initials: JL
authors.lastname: Glazer
authors.forename: Kimberly L
authors.initials: KL
authors.lastname: Merris
mesh_terms: D005194:Family Practice / Q000191:economics / Q000592:standards*; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011216:Practice Management, Medical / Q000191:economics / Q000592:standards*; D011787:Quality of Health Care / Q000191:economics; D014481:United States