title: Consumer-directed plans begin measuring patient satisfaction.
authors.forename: MargaretAnn
authors.initials: M
authors.lastname: Cross
mesh_terms: D003256:Community Participation; D003625:Data Collection; D006264:Health Benefit Plans, Employee / Q000191:economics / Q000458:organization & administration*; D006279:Health Maintenance Organizations; D006801:Humans; D020407:Internet; D008329:Managed Care Programs; D017060:Patient Satisfaction; D014481:United States