When customer service and patient care collide.
Glazer
James L
JL
Merris
Kimberly L
KL
D005194:Family Practice / Q000191:economics / Q000592:standards*; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011216:Practice Management, Medical / Q000191:economics / Q000592:standards*; D011787:Quality of Health Care / Q000191:economics; D014481:United States