title: Critical ingredients of consumer run services: results of a national survey.
abstract: Fidelity criteria are increasingly used in program monitoring and evaluation, but are difficult to derive for emerging models (i.e., those not based on theory or a research demonstration project). We describe steps used to develop and operationalize fidelity criteria for consumer-run (CR) mental health services: articulating and operationalizing criteria based on published literature, then revising and validating the criteria through expert judgments using a modified Delphi method. Respondents rated highest those structural and process components emphasizing the value of consumerism: consumer control, consumer choices and opportunities for decision-making, voluntary participation (and the absence of coercion), and respect for members by staff.
authors.affiliation: University of Michigan School of Social Work, 1080 South University Avenue, Ann Arbor, MI 48109-1106, USA. holter@umich.edu
authors.forename: Mark C
authors.initials: MC
authors.lastname: Holter
authors.forename: Carol T
authors.initials: CT
authors.lastname: Mowbray
authors.forename: Chyrell D
authors.initials: CD
authors.lastname: Bellamy
authors.forename: Peter
authors.initials: P
authors.lastname: MacFarlane
authors.forename: Jean
authors.initials: J
authors.lastname: Dukarski
mesh_terms: D003156:Community Mental Health Services / Q000458:organization & administration*; D003256:Community Participation; D019538:Health Care Surveys; D006801:Humans; D012944:Social Support; D014481:United States