title: Making it work. Process improvement in medical practices.
abstract: The patient's reaction to an experience in your medical practice can be referred to as a "moment of truth." Orchestrating these moments of truth may require you to change your thinking and behavior. You have to stop thinking about bureaucratic procedures and start focusing on processes that control customer interfaces.
authors.affiliation: University of Southern California, Department of Family Medicine, Alhambra, USA. rawlings@usc.edu
authors.forename: Karen
authors.initials: K
authors.lastname: Rawlings
mesh_terms: D017598:Efficiency, Organizational; D017146:Models, Organizational; D011216:Practice Management, Medical / Q000458:organization & administration* / Q000592:standards; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States