title: Polish it, weigh it. Improving and measuring patient satisfaction.
abstract: How can medical organizations gauge if they're meeting consumer and patient needs? Shotgun training for employees, changes in décor, give-aways or superficial front-desk enhancements rarely produce patient satisfaction. This article outlines a comprehensive and quantitative approach to measure and enhance patient and employee satisfaction and develop the ideal patient experience.
authors.affiliation: Health Directions, LLC, Chicago, USA. peters@zaconsulting.com
authors.forename: Jeffry A
authors.initials: JA
authors.lastname: Peters
mesh_terms: D017598:Efficiency, Organizational; D006123:Group Practice / Q000458:organization & administration*; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000379:methods*; D014481:United States