Critical ingredients of consumer run services: results of a national survey.
Fidelity criteria are increasingly used in program monitoring and evaluation, but are difficult to derive for emerging models (i.e., those not based on theory or a research demonstration project). We describe steps used to develop and operationalize fidelity criteria for consumer-run (CR) mental health services: articulating and operationalizing criteria based on published literature, then revising and validating the criteria through expert judgments using a modified Delphi method. Respondents rated highest those structural and process components emphasizing the value of consumerism: consumer control, consumer choices and opportunities for decision-making, voluntary participation (and the absence of coercion), and respect for members by staff.
Holter
Mark C
MC
University of Michigan School of Social Work, 1080 South University Avenue, Ann Arbor, MI 48109-1106, USA. holter@umich.edu
Mowbray
Carol T
CT
Bellamy
Chyrell D
CD
MacFarlane
Peter
P
Dukarski
Jean
J
D003156:Community Mental Health Services / Q000458:organization & administration*; D003256:Community Participation; D019538:Health Care Surveys; D006801:Humans; D012944:Social Support; D014481:United States