title: [A quality improvement program in cardiac surgery. Four-year experience from the Ospedali Riuniti of Trieste].
abstract: BACKGROUND
  Dissatisfaction with clinical outcomes prompted an intervention to assess and improve processes and outcomes in a cardiac surgery unit.
  
  
  METHODS
  Starting on September 1st, 1998, 1836 consecutive patients requiring a heart operation in our unit were prospectively enrolled by recording a series of anamnestic, clinical and procedural descriptors in a dedicated database. Expected mortality rates were estimated by means of nine different stratification models, one of which also allowed the prediction of excess intensive care unit and total hospital length of stay. Communication within the team has been re-engineered during the time frame studied. Some procedures have been modified and some others newly introduced according to a problem-oriented approach.
  
  
  RESULTS
  One hundred and twenty-one patients died before discharge or within 30 days of the operation. The overall observed mortality rate (6.6%) was not significantly different from the predicted estimates (relative risk-RR 0.9, 95% confidence interval-CI 0.7-1.2 compared with EuroSCORE and RR 1.2, 95% CI 0.9-1.6 compared with the "Provincial Adult Cardiac Care Network" model). Two out of seven "dedicated" coronary surgery models predicted a mortality rate significantly lower than observed. Both rates of intensive care and total postoperative length of stay exceeding predefined thresholds turned out to be significantly higher than the predicted estimates: 14.3 vs 10.1% for intensive care (RR 1.4, 95% CI 1.2-1.7) and 13.6 vs 10.6% for total postoperative stay (RR 1.3, 95% CI 1.1-1.5). During the study period the yearly raw mortality rate gradually decreased, for the series as a whole, from 9.5% during the year 1999 to 4.1% during the year 2002, and for the coronary surgery sample from 6.5 to 2.1%, with no significant differences from the expected estimates over the 3 most recent years. A similar trend was noted for both intensive care unit and total hospital length of stay.
  
  
  CONCLUSIONS
  Implementing an internal continuous quality improvement program effectively assisted in improving surgical outcomes by motivating people involved, drawing attention to procedures to be re-engineered and by providing the proper benchmarks for assessing the results.
authors.affiliation: Struttura Complessa di Cardiochirurgia, Dipartimento Medico-Chirurgico di Cardiologia, Ospedali Riuniti di Trieste, Trieste. bartolo.zingone@aots.sanita.fvg.it
authors.forename: Bartolo
authors.initials: B
authors.lastname: Zingone
authors.forename: Lorella
authors.initials: L
authors.lastname: Dreas
authors.forename: Aniello
authors.initials: A
authors.lastname: Pappalardo
authors.forename: Bernardo
authors.initials: B
authors.lastname: Benussi
authors.forename: Gabriella
authors.initials: G
authors.lastname: Forti
authors.forename: Umberto
authors.initials: U
authors.lastname: Tognolli
authors.forename: Marco
authors.initials: M
authors.lastname: Gabrielli
authors.forename: Elisabetta
authors.initials: E
authors.lastname: Rauber
authors.forename: Marina
authors.initials: M
authors.lastname: Bollini
authors.forename: Angela
authors.initials: A
authors.lastname: Poletti
authors.forename: Andrea
authors.initials: A
authors.lastname: Campailla
authors.forename: Paolo
authors.initials: P
authors.lastname: Zanei
authors.forename: Gianfranco
authors.initials: G
authors.lastname: Sagrati
authors.forename: Diego
authors.initials: D
authors.lastname: Mezgec
mesh_terms: D000328:Adult; D006348:Cardiac Surgical Procedures / Q000401:mortality / Q000706:statistics & numerical data; D016507:Cardiology Service, Hospital / Q000592:standards* / Q000706:statistics & numerical data; D006331:Heart Diseases / Q000401:mortality / Q000601:surgery; D017052:Hospital Mortality / Q000639:trends; D006801:Humans; D007362:Intensive Care Units / Q000706:statistics & numerical data; D007558:Italy / Q000453:epidemiology; D007902:Length of Stay / Q000706:statistics & numerical data; D011183:Postoperative Complications / Q000401:mortality; D011446:Prospective Studies; D012306:Risk; D013503:Surgery Department, Hospital / Q000592:standards* / Q000706:statistics & numerical data; D013903:Thoracic Surgery / Q000592:standards*; D017749:Total Quality Management / Q000458:organization & administration*; D016896:Treatment Outcome