title: Development and testing of patient satisfaction measure for inpatient psychiatry care.
abstract: Patient satisfaction is one of the most important indicators for service excellence. Investigations have been done with population-specific patient satisfaction tools for psychiatric patients; however, there are few published measures for evaluating inpatient care. We developed and tested a 15-item instrument to evaluate the interdisciplinary care model and therapeutic interventions. Results demonstrated reliability and validity of the tool.
authors.affiliation: Department of Psychiatry, Penn State Milton S. Hershey, Medical Center Hershey, PA, USA.
authors.forename: Sharon
authors.initials: S
authors.lastname: Woodring
authors.forename: Rosemary C
authors.initials: RC
authors.lastname: Polomano
authors.forename: Brigette F
authors.initials: BF
authors.lastname: Haagen
authors.forename: Marsha M
authors.initials: MM
authors.lastname: Haack
authors.forename: Richard R
authors.initials: RR
authors.lastname: Nunn
authors.forename: Gary L
authors.initials: GL
authors.lastname: Miller
authors.forename: Mary Anne
authors.initials: MA
authors.lastname: Zarefoss
authors.forename: T Ling
authors.initials: TL
authors.lastname: Tan
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000704:Analysis of Variance; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D007297:Inpatients / Q000523:psychology*; D008297:Male; D001523:Mental Disorders / Q000523:psychology / Q000628:therapy; D008875:Middle Aged; D017146:Models, Organizational; D010348:Patient Care Team / Q000458:organization & administration; D017060:Patient Satisfaction; D010414:Pennsylvania; D011567:Psychiatric Department, Hospital / Q000592:standards*; D011594:Psychometrics; D019984:Quality Indicators, Health Care; D011787:Quality of Health Care / Q000592:standards*; D011795:Surveys and Questionnaires / Q000592:standards*