title: Using an automated knowledge agent for reference and customer service.
authors.affiliation: National Library of Medicine, Bethesda, Maryland, USA. moorem@mail.nlm.nih.gov
authors.forename: Mary
authors.initials: M
authors.lastname: Moore
authors.forename: Terry
authors.initials: T
authors.lastname: Ahmed
authors.forename: Adam
authors.initials: A
authors.lastname: Glazer
mesh_terms: D003198:Computer Simulation; D001330:Electronic Data Processing / Q000458:organization & administration*; D016240:Grateful Med; D006801:Humans; D007999:Library Services / Q000458:organization & administration*; D009317:National Library of Medicine (U.S.) / Q000458:organization & administration; D015397:Program Evaluation; D011785:Quality Assurance, Health Care / Q000458:organization & administration; D014481:United States