Development and testing of patient satisfaction measure for inpatient psychiatry care.
Patient satisfaction is one of the most important indicators for service excellence. Investigations have been done with population-specific patient satisfaction tools for psychiatric patients; however, there are few published measures for evaluating inpatient care. We developed and tested a 15-item instrument to evaluate the interdisciplinary care model and therapeutic interventions. Results demonstrated reliability and validity of the tool.
Woodring
Sharon
S
Department of Psychiatry, Penn State Milton S. Hershey, Medical Center Hershey, PA, USA.
Polomano
Rosemary C
RC
Haagen
Brigette F
BF
Haack
Marsha M
MM
Nunn
Richard R
RR
Miller
Gary L
GL
Zarefoss
Mary Anne
MA
Tan
T Ling
TL
D000293:Adolescent; D000328:Adult; D000368:Aged; D000704:Analysis of Variance; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D007297:Inpatients / Q000523:psychology*; D008297:Male; D001523:Mental Disorders / Q000523:psychology / Q000628:therapy; D008875:Middle Aged; D017146:Models, Organizational; D010348:Patient Care Team / Q000458:organization & administration; D017060:Patient Satisfaction; D010414:Pennsylvania; D011567:Psychiatric Department, Hospital / Q000592:standards*; D011594:Psychometrics; D019984:Quality Indicators, Health Care; D011787:Quality of Health Care / Q000592:standards*; D011795:Surveys and Questionnaires / Q000592:standards*