[Assessment of patient satisfaction for the improvement of emergency medical services].
Quality expectations of emergency medicine are not fully formed yet. However, client satisfaction examinations proved to be a valid tool for assessment of different parts of medical care. To define process parameters turning to efficiently expand of maintenance-quality the authors developed and applied a client satisfaction questionnaire in Szent Imre Hospital Emergency Department. Answers for client satisfaction questionnaire collation of characteristics of patients' demographic data, sociological situation, and quality of life were studied by multinomial regression analysis in a prospective pilot study. The returned questionnaires were represented in 28% of the examined patient group. To achieve the greatest improvement in patients satisfaction, painkilling, patients information, and inter-relationship between patients and providers would be corrected in the emergency department. Compound client satisfaction questionnaire was proved to be a susceptible tool for identified the relevant pars of the process quality.
Tóth
Katalin Judit
KJ
Fóvárosi Onkormányzat Szent Imre Kórház-Rendelóintézet, Sürgósségi Intézet, Budapest. tothkat@freestart.hu
Berényi
Tamás
T
Mezöfi
Miklós
M
D004632:Emergency Medical Services / Q000592:standards* / Q000706:statistics & numerical data*; D006801:Humans; D006814:Hungary; D016015:Logistic Models; D015999:Multivariate Analysis; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011785:Quality Assurance, Health Care; D011795:Surveys and Questionnaires