title: Saying the right thing when things go wrong.
authors.affiliation: SSM Healthcare of Wisconsin, Madison, USA.
authors.forename: Monica
authors.initials: M
authors.lastname: Berry
mesh_terms: D006801:Humans; D007591:Joint Commission on Accreditation of Healthcare Organizations; D007884:Legislation, Nursing; D016365:Liability, Legal; D009723:Nurse-Patient Relations; D009729:Nursing / Q000379:methods / Q000592:standards*; D010344:Patient Advocacy; D017410:Practice Guidelines as Topic; D014342:Truth Disclosure; D014481:United States