title: [Friendliness and quality assurance].
authors.forename: Knut Wenzel
authors.initials: KW
authors.lastname: Backe
mesh_terms: D005858:Germany; D006801:Humans; D007400:Interprofessional Relations; D009723:Nurse-Patient Relations; D010348:Patient Care Team; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D012931:Social Environment