title: Ringing the changes at NHS Direct. Interview by Victoria Hoban.
authors.forename: Ed
authors.initials: E
authors.lastname: Lester
mesh_terms: D016529:Emergency Nursing / Q000458:organization & administration; D006270:Health Facility Administrators / Q000458:organization & administration / Q000523:psychology; D006297:Health Services Accessibility; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D009936:Organizational Innovation; D011320:Primary Health Care; D012017:Referral and Consultation; D019114:Remote Consultation; D013222:State Medicine / Q000458:organization & administration*; D014218:Triage; D006113:United Kingdom