title: Building a culture for safer systems: the experience of ambulance trusts.
abstract: This paper discusses the organisational process model--an approach that can be used to develop a flexible workplace culture to improve patient safety. Using the example of ambulance trusts and the aviation industry, the author considers the relationship between strategic management, line managers and the workforce--and how this affects patient safety.
authors.affiliation: Kitty Hawk Training Technology, Buckden, Cambridgeshire. norman.macleod@btconnect.com
authors.forename: Norman
authors.initials: N
authors.lastname: MacLeod
mesh_terms: D000552:Ambulances / Q000458:organization & administration*; D006801:Humans; D017146:Models, Organizational; D015279:Organizational Culture; D017751:Safety Management / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration; D006113:United Kingdom