title: Ethical decision making within the bureaucratic context: a case study.
abstract: Balancing the polarized notions of quality and quantity of service and care is a challenge for the 21st century health and social service system. The expectation of transparent decision making at both the policy and the practice level of case management has forced practitioners to seek guidance in ethical decision making. Case management, as a system, has potential to lead this new practice approach by incorporating the principles of ethical decision making in planning and coordinating care. A recent case study of ethical decision making within the bureaucratic context offers some insight and learning and may help inform future practice.
authors.affiliation: Client Services, Ottawa CCAC, Ste. 100, 4200 Labelle St., Ottawa, ON K1J 1J8, Canada. kathryn.desai@ottawa.ccac-ont.ca
authors.forename: Kathryn
authors.initials: K
authors.lastname: Desai
mesh_terms: D019090:Case Management / Q000941:ethics*; D003659:Decision Making, Organizational; D006801:Humans; D008134:Long-Term Care / Q000458:organization & administration; D009864:Ontario; D019982:Organizational Case Studies