Journey to excellence: a systemwide culture change begins with the board.
When a hospital system decided its goal should be becoming "best in the nation," it determined that the board should lead a systemwide culture change. It started with an innovative "shadowing" program.
Selberg
Jeffrey
J
Exempla Healthcare, Denver, USA.
Doerr
Howard
H
D003120:Colorado; D017598:Efficiency, Organizational; D006075:Governing Board / Q000458:organization & administration*; D006801:Humans; D007588:Job Satisfaction; D019982:Organizational Case Studies; D015279:Organizational Culture; D009936:Organizational Innovation; D017060:Patient Satisfaction; D017749:Total Quality Management