title: Journey to excellence: a systemwide culture change begins with the board.
abstract: When a hospital system decided its goal should be becoming "best in the nation," it determined that the board should lead a systemwide culture change. It started with an innovative "shadowing" program.
authors.affiliation: Exempla Healthcare, Denver, USA.
authors.forename: Jeffrey
authors.initials: J
authors.lastname: Selberg
authors.forename: Howard
authors.initials: H
authors.lastname: Doerr
mesh_terms: D003120:Colorado; D017598:Efficiency, Organizational; D006075:Governing Board / Q000458:organization & administration*; D006801:Humans; D007588:Job Satisfaction; D019982:Organizational Case Studies; D015279:Organizational Culture; D009936:Organizational Innovation; D017060:Patient Satisfaction; D017749:Total Quality Management