title: Master the steps to performance improvement: plan, do, study, and act to enhance your facility's patient care initiatives.
abstract: When implementing process improvements, create awareness and include staff members most directly involved with the system.
authors.affiliation: Lehigh Valley Hospital/Muhlenberg, Bethlehem, Pa., USA.
authors.forename: Paula
authors.initials: P
authors.lastname: Robinson
mesh_terms: D006801:Humans; D008510:Medication Systems, Hospital / Q000592:standards*; D017146:Models, Organizational; D009718:Nurse Administrators / Q000458:organization & administration*; D009738:Nursing Service, Hospital / Q000458:organization & administration; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D010414:Pennsylvania; D010934:Planning Techniques; D017749:Total Quality Management / Q000458:organization & administration*