title: Beyond safety. Patient trust and loyalty are byproducts of patients' overall experience.
authors.affiliation: Kern Medical Center, Bakersfield, Calif., USA.
authors.forename: Marvin
authors.initials: M
authors.lastname: Kolb
mesh_terms: D020000:Decision Support Systems, Clinical; D006801:Humans; D019300:Medical Errors / Q000517:prevention & control*; D016347:Medical Records Systems, Computerized; D017060:Patient Satisfaction; D008486:Physician Executives; D017751:Safety Management; D012955:Societies, Medical; D035502:Trust; D014481:United States