Using patient satisfaction data to improve home healthcare.
Patient satisfaction surveys are used extensively by home health agencies for a wide variety of purposes, but their utilization is often limited by a variety of practical and methodological problems. This article explores current and potential uses of satisfaction data and outlines steps that home health agencies may take to focus their use of these data to improve quality of care.
Keepnews
David
D
School of Nursing, University of Washington, Seattle, USA. keepnews@u.washington.edu
D019985:Benchmarking; D003627:Data Interpretation, Statistical; D006699:Home Care Services / Q000592:standards*; D006801:Humans; D006278:Medicare; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D011785:Quality Assurance, Health Care / Q000379:methods* / Q000592:standards; D014481:United States