title: The consumer-driven approach: defining and measuring success.
abstract: Employers' reluctance to implement consumer-driven health plans (CDHPs) is at least in part due to their not understanding how to define and measure the success of CDHPs. To assist employers, the authors define potential points of success for CDHPs in the areas of consumer engagement, consumer financial considerations and employee health and productivity. They then offer ways of measuring success in those areas, as well as in the area of employer cost control. By taking a carefully considered approach to the decision of whether to offer a CDHP, employers can grasp potential opportunities to control health care costs.
authors.affiliation: Aon Consulting's Health and Welfare Practice, Houston, Texas, USA.
authors.forename: Pete
authors.initials: P
authors.lastname: Maillet
authors.forename: Steve
authors.initials: S
authors.lastname: Halterman
mesh_terms: D000328:Adult; D019985:Benchmarking; D003258:Consumer Behavior / Q000191:economics*; D003363:Cost Control / Q000379:methods; D003659:Decision Making, Organizational; D004526:Efficiency; D017049:Employer Health Costs; D006264:Health Benefit Plans, Employee / Q000191:economics / Q000458:organization & administration*; D006801:Humans; D008875:Middle Aged; D016272:Occupational Health; D009937:Organizational Objectives; D010934:Planning Techniques; D014481:United States