Change readiness for SAP in the Canadian healthcare system.
The study described in this article was designed to assess the change readiness for e-business cost management systems (particularly SAP) within the Canadian healthcare system. Previous studies and experts suggest that change readiness is an important variable in the application of e-business cost management system implementation. One hundred and fifty-four chief executive officers within the Canadian healthcare system were surveyed. The response rate was 25.9 percent. The survey included a demographic sheet, which supported a better understanding of the profile of Canadian healthcare CEOs, their operational budget responsibilities, and their feelings toward e-business cost management systems. A change readiness instrument reviewed CEOs' change readiness scores in relation to four independent variables (implementation of an e-business cost management system, healthcare restructuring, budget size and tenure of the CEO). There was a significant difference between change readiness scores and the implementation of an e-business cost management system. Given the small sample size (n = 40), findings are limited. However the study offers more information on this issue than is found in the Canadian healthcare literature to date.
O'Neill
Mary Lou
ML
Memorial University of Newfoundland.
Downer
Pauline
P
D002170:Canada; D003363:Cost Control / Q000379:methods*; D003625:Data Collection; D003695:Delivery of Health Care / Q000191:economics* / Q000458:organization & administration; D017598:Efficiency, Organizational / Q000191:economics*; D005102:Health Expenditures / Q000639:trends; D020407:Internet; D009313:National Health Programs