title: Using process mapping to improve nursing practice and patient care.
abstract: Process mapping is a technique that models the relationship between activities, people and resources. It is used to develop a better understanding of the patient's experience and to drive forward service modernization. This paper offers a brief guide to process mapping and examines the potential impact it may have on nursing services and patient care.
authors.affiliation: School of Nursing, University of Manchester.
authors.forename: Phil
authors.initials: P
authors.lastname: McEvoy
mesh_terms: D006801:Humans; D009731:Nursing Audit / Q000379:methods*; D009732:Nursing Care / Q000592:standards*; D009736:Nursing Process / Q000592:standards*; D013222:State Medicine; D006113:United Kingdom