title: The measurement of performance in a physical therapy clinical program. A ROI approach.
abstract: This research presents the development and implementation of a measurement model that yields the return on investment (ROI) in a physical therapy clinical program. A performance measurement model was constructed, which determined the ROI of a clinical program in physical therapy using revenue, patient outcomes, staff productivity, costs, and patient satisfaction. Implementation used archival data for 2 groups of patients in a back and neck rehabilitation program. An expert panel was formed to review the model. Based on the results, ROI provided a more comprehensive tool to measure performance than traditional evaluation measures. ROI appears beneficial, making it a useful tool for health care professionals to measure the performance of PT clinical programs.
authors.affiliation: Program in Physical Therapy, University of Central Florida, HPA 1-Suite 256, Orlando, FL 32816-2205, USA. sharp@mail.ucf.edu
authors.forename: Scott S
authors.initials: SS
authors.lastname: Harp
mesh_terms: D000328:Adult; D019567:Back Injuries / Q000534:rehabilitation*; D003362:Cost-Benefit Analysis; D004526:Efficiency; D004651:Employment; D005260:Female; D006801:Humans; D007449:Investments; D008297:Male; D008499:Medical Records; D008875:Middle Aged; D017059:Models, Econometric; D019547:Neck Pain / Q000534:rehabilitation*; D017063:Outcome Assessment, Health Care / Q000191:economics / Q000379:methods*; D017060:Patient Satisfaction; D026741:Physical Therapy Modalities / Q000191:economics* / Q000592:standards; D012050:Rehabilitation, Vocational / Q000191:economics* / Q000592:standards