title: Counseling Spanish-speaking patients: Atlanta pharmacists' cultural sensitivity, use of language-assistance services, and attitudes.
abstract: OBJECTIVE
  To document the types of language-assistance services available in pharmacies and the perceptions of pharmacists regarding the effectiveness of these services, and to measure the attitudes toward counseling Spanish-speaking patients and cultural sensitivity of pharmacists.
  
  
  METHODS
  Cross-sectional assessment.
  
  
  METHODS
  Metropolitan Atlanta, Ga.
  
  
  METHODS
  Registered Georgia pharmacists residing in metropolitan Atlanta.
  
  
  METHODS
  Mailed survey, with repeat mailing 2 weeks later.
  
  
  METHODS
  38 survey items measuring demographic and practice-site characteristics, types of language-assistance services available with an assessment of the effectiveness of each measured on a nominal scale, and attitudinal items concerning counseling of Spanish-speaking patients and pharmacists' cultural sensitivity using a 5-point Likert-type response scale.
  
  
  RESULTS
  Of 1,975 questionnaires mailed, 608 were returned, a 30.8% response rate. Nearly two thirds of the pharmacists had recently counseled a Spanish-speaking patient, but only one fourth of those respondents considered their interactions effective. Nearly all pharmacists, 88.0%, worked in pharmacies with language-assistance services. Of seven types of these services, a mean of 2.19 were available in pharmacies, and the majority of pharmacists (84.4% or more) identifying a service considered it to be effective. The pharmacists were neutral about counseling Spanish-speaking patients (mean = 2.94) and indifferent toward other cultures (mean = 3.28); however, they agreed they had a responsibility to counsel Spanish-speaking patients, and they believed that use of language-assistance services would constitute a reasonable effort to counsel these patients.
  
  
  CONCLUSIONS
  Pharmacists have an opportunity to address barriers to communication with the Spanish-speaking population through use of language-assistance services and educational measures within the profession.
authors.affiliation: Southern School of Pharmacy, Mercer University, Atlanta, Ga 30341, USA.
authors.forename: Andrew J
authors.initials: AJ
authors.lastname: Muzyk
authors.forename: Tara L
authors.initials: TL
authors.lastname: Muzyk
authors.forename: Candace W
authors.initials: CW
authors.lastname: Barnett
mesh_terms: D000328:Adult; D001291:Attitude of Health Personnel; D003157:Community Pharmacy Services; D003376:Counseling; D018864:Cultural Diversity; D005260:Female; D005845:Georgia; D006630:Hispanic or Latino; D006801:Humans; D007802:Language; D008297:Male; D011795:Surveys and Questionnaires; D014505:Urban Population