Consumer trust in healthcare organizations is waning. How will 21st century leaders bridge the gap?
Consumer trust in healthcare is crucial to the health and healing of individuals. This article explores the current status of consumer trust in healthcare and proposes several approaches to regaining trust that has been lost.
Beard
Edward L
EL
Catawba Valley Medical Center, 810 Fairgrove Church Rd SE, Hickory, NC 28602, USA. ebeard@catawbavalleymedicalcenter.org
D001294:Attitude to Health; D003695:Delivery of Health Care / Q000458:organization & administration*; D005544:Forecasting; D018166:Health Care Reform / Q000458:organization & administration; D006801:Humans; D007857:Leadership; D008389:Marketing of Health Services / Q000458:organization & administration; D020380:Needs Assessment / Q000458:organization & administration; D011639:Public Opinion; D011785:Quality Assurance, Health Care / Q000458:organization & administration; D035502:Trust / Q000523:psychology*; D014481:United States