title: The virtual patient encounter--units of service in the electronic age.
abstract: A patient, preoperative evaluation center can reduce delays and cancellations, but it's critical to measure staff workload and determine the best ways to coordinate care. See how one clinic in Ohio is succeeding with this effort.
authors.affiliation: Department of Anesthesiology, Medical College of Ohio, Toledo, Ohio, USA. amarco@mco.edu
authors.forename: Alan P
authors.initials: AP
authors.lastname: Marco
mesh_terms: D003142:Communication; D017598:Efficiency, Organizational; D006801:Humans; D020407:Internet; D009820:Ohio; D011300:Preoperative Care; D013503:Surgery Department, Hospital; D013685:Telecommunications; D014481:United States; D016526:Workload