Dealing with angry patients.
Understanding what angers patients, how to listen to their concerns and what steps to take to find a resolution sound like relatively easy tasks. But, in reality, they can be one of the toughest challenges physician executives face.
Lazoritz
Stephen
S
Children's Hospital, Omaha, Neb., USA. slazoritz@chsomaha.org
D000786:Anger; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D014481:United States