[Quality management in a combined clinic - the quality management system according to DIN EN ISO 9001 of the The German Association of Spa Accommodation Resorts e. V. (VdKB)].
The implementation of a quality system in health care organizations offers huge potentials for improvement and development. But the realization of such systems necessitates high investments, which small companies and family businesses often are unable to raise. The German Association of Spa Accommodation Resorts (VdKB) commissioned two consultants to develop a reasonably priced implementation concept of a DIN EN ISO 9001 quality system specially adjusted to small companies and family businesses in medical spa and rehabilitation services, which was successfully accredited in May 2003. This paper describes fundamental requirements in combine management systems, considers the pros and cons of management combines and demonstrates the practical realization of combine requirements on the example of the VdKB-combine system.
Eckert
H
H
Forschungsinstitut für Balneologie und Kurortwissenschaft, Abt. Qualitätsmanagement, Bad Elster. hans.eckert@fbk.sms.sachsen.de
Schulze
U
U
D001452:Balneology / Q000379:methods* / Q000592:standards*; D005858:Germany; D038622:Internationality; D011785:Quality Assurance, Health Care / Q000379:methods* / Q000592:standards*; D017749:Total Quality Management / Q000379:methods* / Q000458:organization & administration / Q000592:standards*