title: Increasing capacity while improving the bottom line.
abstract: Baptist Memorial Hospital-Memphis had a capacity problem, or so we thought. After examining a situation that we considered virtually unfixable, we implemented high-leverage process changes resulting in significant improvements in patient flow. We learned that we did, after all, have the capacity we needed without adding any beds or hiring additional staff.
authors.affiliation: Baptist Memorial Hospital, Memphis, Tennessee, USA.
authors.forename: Suzanne S
authors.initials: SS
authors.lastname: Horton
mesh_terms: D017598:Efficiency, Organizational; D006742:Hospital Bed Capacity; D006786:Hospitals, Urban / Q000458:organization & administration* / Q000706:statistics & numerical data*; D006801:Humans; D019982:Organizational Case Studies; D009936:Organizational Innovation; D011785:Quality Assurance, Health Care / Q000379:methods / Q000458:organization & administration; D013714:Tennessee; D014600:Utilization Review