title: Rethinking the donation experience: an integrated approach to improve the efficiency and the quality of each blood donation experience.
authors.affiliation: Marketing and Development, Yvan Charbonneau, Operations Héma-Québec, Canada. sylvie.daigneault@hema-quebec.qc.ca
authors.forename: S
authors.initials: S
authors.lastname: Daigneault
authors.forename: J
authors.initials: J
authors.lastname: Blais
mesh_terms: D001782:Blood Donors; D001803:Blood Transfusion / Q000379:methods*; D005160:Facility Design and Construction; D006272:Health Facility Environment; D006801:Humans; D017060:Patient Satisfaction; D018579:Patient Selection; D011787:Quality of Health Care; D009927:Tissue and Organ Procurement; D014838:Volunteers