title: Straight talk. New approaches in healthcare. Enterprise-wide collaboration is key to successful reengineering.
abstract: When employees from clinical operations, process improvement, finance and health information management join forces with physicians to reengineer processes, they wind up with a successful project. That's what executives at Kaleida Health in Buffalo, N.Y. learned when they redesigned the revenue cycle with a focus on coding and documentation practices, leading to an increase in revenues. In this installment of Straight Talk, we look at the reengineering efforts of the five-hospital system, which catapulted from a $62 million loss in 2001 to a $2 million surplus in 2003. Modern Healthcare and PricewaterhouseCoopers present Straight Talk. The session on enterprise-wide collaboration was held on May 11, 2004 at Modern Healthcare's Chicago headquarters. Charles S. Lauer, publisher of Modern Healthcare, was the moderator.
authors.forename: Robert
authors.initials: R
authors.lastname: Bragg
authors.forename: Barbara
authors.initials: B
authors.lastname: Losi
authors.forename: John
authors.initials: J
authors.lastname: Dugan
authors.forename: Joye
authors.initials: J
authors.lastname: Wegryn
authors.forename: John
authors.initials: J
authors.lastname: Pitsikoulis
mesh_terms: D003299:Cooperative Behavior; D003659:Decision Making, Organizational; D006754:Hospital Restructuring / Q000458:organization & administration*; D006801:Humans; D007400:Interprofessional Relations; D007857:Leadership; D008497:Medical Record Administrators; D009096:Multi-Institutional Systems / Q000458:organization & administration*; D009518:New York; D015279:Organizational Culture; D017064:Process Assessment, Health Care