Patient safety in the ambulatory setting. A clinician-based approach.
BACKGROUND
Voluntary reporting of near misses/adverse events is an important but underutilized source of information on errors in medicine. To date, there is very little information on errors in the ambulatory setting and physicians have not traditionally participated actively in their reporting or analysis.


OBJECTIVE
To determine the feasibility and effectiveness of clinician-based near miss/adverse event voluntary reporting coupled with systems analysis and redesign as a model for continuous quality improvement in the ambulatory setting.


METHODS
We report the initial 1-year experience of voluntary reporting by clinicians in the ambulatory setting, coupled with root cause analysis and system redesign by a patient safety committee made up of clinicians from the practice.


METHODS
Internal medicine practice site of a large teaching hospital with 25,000 visits per year.


RESULTS
There were 100 reports in the 1-year period, increased from 5 in the previous year. Faculty physicians reported 44% of the events versus 22% by residents, 31% by nurses, and 3% by managers. Eighty-three percent were near misses and 17% were adverse events. Errors involved medication (47%), lab or x-rays (22%), office administration (21%), and communication (10%) processes. Seventy-two interventions were recommended with 75% implemented during the study period.


CONCLUSIONS
This model of clinician-based voluntary reporting, systems analysis, and redesign was effective in increasing error reporting, particularly among physicians, and in promoting system changes to improve care and prevent errors. This process can be a powerful tool for incorporating error reporting and analysis into the culture of medicine.
Plews-Ogan
Margaret L
ML
University of Virginia Health Systems, Charlottesville, VA 22908, USA. mp5k@virginia.edu
Nadkarni
Mohan M
MM
Forren
Sue
S
Leon
Darlene
D
White
Donna
D
Marineau
Don
D
Schorling
John B
JB
Schectman
Joel M
JM
D016907:Adverse Drug Reaction Reporting Systems; D000553:Ambulatory Care / Q000592:standards*; D005180:Faculty, Medical; D005240:Feasibility Studies; D006784:Hospitals, Teaching; D006801:Humans; D007388:Internal Medicine / Q000592:standards*; D019300:Medical Errors / Q000517:prevention & control*; D010044:Outpatient Clinics, Hospital / Q000592:standards*; D011785:Quality Assurance, Health Care / Q000379:methods; D017751:Safety Management; D013597:Systems Analysis; D035141:Voluntary Programs