title: The CALMER approach: Teaching learners six steps to serenity when dealing with difficult patients.
authors.affiliation: St Vincent's Medical Center Family Medicine Residency Program, Jacksonville, and Department of Family Medicine and Community Health, Miami, FL, USA. hpomm001@stvincentshealth.com
authors.forename: Heidi A
authors.initials: HA
authors.lastname: Pomm
authors.forename: Edward
authors.initials: E
authors.lastname: Shahady
authors.forename: Raymond M
authors.initials: RM
authors.lastname: Pomm
mesh_terms: D001291:Attitude of Health Personnel; D006801:Humans; D008960:Models, Psychological; D010817:Physician-Patient Relations; D010820:Physicians / Q000523:psychology; D013315:Stress, Psychological / Q000517:prevention & control*