title: Case management in the Canadian Forces.
abstract: Changes in the Canadian military healthcare structure, and an increased reliance on the public healthcare sector, resulted in care fragmentation and a growing dissatisfaction among members with the quality of health services. To remedy the situation, the Canadian Forces began a major re-engineering of its healthcare services. A component of this reform was the implementation of a case management program to improve the continuity of care for members with complex or chronic medical conditions. Member satisfaction surveys revealed that the case management program meets their needs.
authors.affiliation: Health Services Delivery, Canadian Forces Medical Group Headquarters, Ottawa, Ontario, Canada. Berube.D@forces.gc.ca
authors.forename: Danielle
authors.initials: D
authors.lastname: Bérubé
mesh_terms: D000328:Adult; D002170:Canada; D019090:Case Management / Q000458:organization & administration*; D003266:Continuity of Patient Care / Q000458:organization & administration; D018166:Health Care Reform / Q000458:organization & administration; D006305:Health Status Indicators; D006801:Humans; D008297:Male; D008887:Military Medicine / Q000458:organization & administration*; D008889:Military Personnel / Q000523:psychology; D009313:National Health Programs; D017060:Patient Satisfaction; D013313:Stress Disorders, Post-Traumatic / Q000175:diagnosis / Q000523:psychology / Q000628:therapy