title: Reflections: the ice-bag incident.
authors.affiliation: Weber State University, Ogden, UT, USA. masson@erols.com
authors.forename: Kathleen L
authors.initials: KL
authors.lastname: Sitzman
mesh_terms: D001291:Attitude of Health Personnel; D004645:Empathy; D005181:Faculty, Nursing; D005190:Family / Q000523:psychology*; D006791:Hostility; D006801:Humans; D009741:Nursing Staff, Hospital / Q000523:psychology*; D011368:Professional-Family Relations; D011787:Quality of Health Care; D013727:Terminal Care / Q000523:psychology*