Three Hundred Sixty Degree Feedback: program implementation in a local health department.
Three Hundred Sixty Degree Feedback systems, while popular in business, have been less commonly implemented in local public health agencies. At the same time, they are effective methods of improving employee morale, work performance, organizational culture, and attainment of desired organizational outcomes. These systems can be purchased "off-the-shelf," or custom applications can be developed for a better fit with unique organizational needs. We describe the City of Milwaukee Health Department's successful experience customizing and implementing a 360-degree feedback system in the context of its ongoing total quality improvement efforts.
Swain
Geoffrey R
GR
City of Milwaukee Health Department, Milwaukee, Wisconsin 53202, USA. gswain@milwaukee.gov
Schubot
David B
DB
Thomas
Virginia
V
Baker
Bevan K
BK
Foldy
Seth L
SL
Greaves
William W
WW
Monteagudo
Maria
M
D002170:Canada; D017598:Efficiency, Organizational; D004650:Employee Performance Appraisal; D005246:Feedback; D006801:Humans; D009111:Local Government; D008330:Management Audit; D017146:Models, Organizational; D015279:Organizational Culture; D009937:Organizational Objectives; D011361:Professional Competence; D015397:Program Evaluation; D011635:Public Health Administration / Q000592:standards*; D013192:Staff Development / Q000458:organization & administration*; D014922:Wisconsin