Case management in the Canadian Forces.
Changes in the Canadian military healthcare structure, and an increased reliance on the public healthcare sector, resulted in care fragmentation and a growing dissatisfaction among members with the quality of health services. To remedy the situation, the Canadian Forces began a major re-engineering of its healthcare services. A component of this reform was the implementation of a case management program to improve the continuity of care for members with complex or chronic medical conditions. Member satisfaction surveys revealed that the case management program meets their needs.
Bérubé
Danielle
D
Health Services Delivery, Canadian Forces Medical Group Headquarters, Ottawa, Ontario, Canada. Berube.D@forces.gc.ca
D000328:Adult; D002170:Canada; D019090:Case Management / Q000458:organization & administration*; D003266:Continuity of Patient Care / Q000458:organization & administration; D018166:Health Care Reform / Q000458:organization & administration; D006305:Health Status Indicators; D006801:Humans; D008297:Male; D008887:Military Medicine / Q000458:organization & administration*; D008889:Military Personnel / Q000523:psychology; D009313:National Health Programs; D017060:Patient Satisfaction; D013313:Stress Disorders, Post-Traumatic / Q000175:diagnosis / Q000523:psychology / Q000628:therapy