title: Predictors of patient satisfaction with inpatient hospital nursing care.
abstract: The purpose of this predictive nonexperimental study was to investigate the influence of registered nurse (RN) job satisfaction, context of care, structure of care, patient-perceived nurse caring, and patient characteristics on patient satisfaction with inpatient hospital nursing care in an academic medical center in north-central West Virginia. Convenience samples of patients (N = 362) and RNs (N = 90) were recruited from two medical units, two surgical units, and three intensive care step-down units. Causal modeling identified patient-perceived nurse caring as the major predictor of patient satisfaction, with nurse/physician (RN/MD) collaboration as the only other direct predictor. Age had an indirect influence on patient satisfaction. Strategies to achieve and maintain patient satisfaction should address the enhancement of patient-perceived nurse caring and RN/MD collaboration.
authors.affiliation: Robert C. Byrd Health Sciences Center of West Virginia University, School of Nursing, Morgantown, WV 26506-9630, USA.
authors.forename: June H
authors.initials: JH
authors.lastname: Larrabee
authors.forename: C Lynne
authors.initials: CL
authors.lastname: Ostrow
authors.forename: Mary Lynne
authors.initials: ML
authors.lastname: Withrow
authors.forename: Michelle A
authors.initials: MA
authors.lastname: Janney
authors.forename: Gerald R
authors.initials: GR
authors.lastname: Hobbs
authors.forename: Christopher
authors.initials: C
authors.lastname: Burant
mesh_terms: D000046:Academic Medical Centers; D004522:Educational Status; D005260:Female; D006304:Health Status; D006801:Humans; D007588:Job Satisfaction; D008297:Male; D008875:Middle Aged; D009723:Nurse-Patient Relations; D009741:Nursing Staff, Hospital / Q000523:psychology*; D017060:Patient Satisfaction; D011237:Predictive Value of Tests; D011787:Quality of Health Care; D011788:Quality of Life; D011795:Surveys and Questionnaires; D014903:West Virginia