The evolution of complaint management in the Hong Kong Hospital Authority. Part 1: Complaints management--a tool for system change?
Choy
K M
KM
Hospital Authority, Argyle Street, Kowloon, Hong Kong.
Lau
A
A
Li
E
E
Lai
F
F
Ko
W M
WM
D003258:Consumer Behavior; D006723:Hong Kong; D006739:Hospital Administration; D015285:Hospital-Patient Relations; D006779:Hospitals, Public / Q000458:organization & administration*; D006801:Humans; D011787:Quality of Health Care