Added value in health care with six sigma.
Six sigma is the structured application of the tools and techniques of quality management applied on a project basis that can enable organizations to achieve superior performance and strategic business results. The Greek character sigma has been used as a statistical term that measures how much a process varies from perfection, based on the number of defects per million units. Health care organizations using this model proceed from the lower levels of quality performance to the highest level, in which the process is nearly error free.
Lenaz
Maria P
MP
Blue Cross Blue Shield of Rhode Island, Providence, USA. mplenaz@aol.com
D003695:Delivery of Health Care / Q000458:organization & administration* / Q000592:standards; D017598:Efficiency, Organizational; D015233:Models, Statistical; D017749:Total Quality Management; D014481:United States