Systematic assessments of need and care planning in severe mental illness: cluster randomised controlled trial.
BACKGROUND
Surveys have shown high levels of unmet need in representative samples of people with severe mental illness. Introducing standardised needs assessment into the care planning process might reduce these needs and improve outcome.


OBJECTIVE
To determine whether feedback from a standardised assessment of need enhances the effectiveness of care planning and whether exposing care coordinators to feedback on some patients improves their care of other patients.


METHODS
A single-blind, cluster randomised trial involving a within-cluster individually randomised arm: patients' needs were evaluated using the Cardinal Needs Schedule and the findings were fed back to their care coordinators under the care programme approach. A total of 304 patients were recruited from 72 care coordinators and 242 patients (79.6%) were reassessed at 12 months.


RESULTS
The only significant effect of the intervention was on patient satisfaction. Patients cluster-randomised to receive feedback were more satisfied than controls, but patients individually randomised to receive feedback were not.


CONCLUSIONS
Standardised needs assessment did not substantially enhance care planning in this trial. However, giving care coordinators some experience of feedback from a standardised assessment of need could improve satisfaction.
Marshall
M
M
Academic Unit, Lancashire Care Trust, Royal Preston Hospital, Fulwood, Preston, UK.
Lockwood
A
A
Green
G
G
Zajac-Roles
G
G
Roberts
C
C
Harrison
G
G
D000328:Adult; D016000:Cluster Analysis; D005246:Feedback; D005260:Female; D006285:Health Planning; D006301:Health Services Needs and Demand; D006801:Humans; D008297:Male; D001523:Mental Disorders / Q000628:therapy*; D008605:Mental Health Services / Q000458:organization & administration*; D017060:Patient Satisfaction; D016037:Single-Blind Method; D016896:Treatment Outcome