Calling for automation. Computerized call center helps school of medicine and a teaching affiliate hospital improve switchboard, information directory and after-hours answering services.
Karin
K
Lillis
D001331:Automation; D017598:Efficiency, Organizational; D006747:Hospital Communication Systems; D006784:Hospitals, Teaching / Q000458:organization & administration*; D009657:North Carolina; D009935:Organizational Affiliation; D012577:Schools, Medical / Q000458:organization & administration*