Improving ED patient satisfaction when triage nurses routinely communicate with patients as to reasons for waits: one rural hospital's experience.
Nielsen
Don
D
Hillsdale Community Health Center, 168 South Howell Street, Hillsdale, MI 49242, USA. dknielsen@hotmail.com
D016529:Emergency Nursing / Q000379:methods*; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006780:Hospitals, Rural / Q000458:organization & administration*; D006801:Humans; D008824:Michigan; D009723:Nurse-Patient Relations; D010043:Outcome and Process Assessment, Health Care; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D015397:Program Evaluation; D011785:Quality Assurance, Health Care / Q000379:methods; D014218:Triage; D014850:Waiting Lists