Conquering capacity.
Recognizing existing capacity constraints and the accompanying lost revenue and market share, Lucile Packard Children's Hospital at Stanford implemented an improvement initiative, beginning with an assessment of its patient flow processes. Key success factors included: Measuring to improve patient flow, increasing care and service coordination, redefining staffing and job functions, creating and sustaining culture change.
Lucile Packard Children's Hospital at Stanford, Palo Alto, CA, USA. sflanagan@stanfordmed.org
Susan
S
Flanagan
Amy
A
Kjesbo
D002140:California; D017598:Efficiency, Organizational; D006776:Hospitals, Pediatric / Q000458:organization & administration*; D010343:Patient Admission