Effective patient grievance policy can be vital tool for improvement.
Even if it were not required, quality managers would implement patient grievance policy. Hurt, frightened patients may be more likely to complain. Know the difference between a complaint and a grievance.
D006739:Hospital Administration; D006801:Humans; D016134:Organizational Policy; D028701:Patient Rights; D017060:Patient Satisfaction; D017749:Total Quality Management / Q000379:methods*; D014481:United States