System loop analysis eliminates phlebotomy lines.
New process was in place, but lab had been left out of the loop. Interviewing phlebotomists uncovers defects in processes. At least 90% of patients now are seen within 20 minutes of appointment time.
D017598:Efficiency, Organizational; D006787:Hospitals, Veterans; D006801:Humans; D009505:Nevada; D019982:Organizational Case Studies; D018962:Phlebotomy