The evolution of complaint management in the Hong Kong Hospital Authority. Part 1: Complaints management--a tool for system change?
Hospital Authority, Argyle Street, Kowloon, Hong Kong.
K M
KM
Choy
A
A
Lau
E
E
Li
F
F
Lai
W M
WM
Ko
D003258:Consumer Behavior; D006723:Hong Kong; D006739:Hospital Administration; D015285:Hospital-Patient Relations; D006779:Hospitals, Public / Q000458:organization & administration*; D006801:Humans; D011787:Quality of Health Care