Exploring nursing home staff's perceptions of communication and leadership to facilitate quality improvement.
Leadership and clinical staff were surveyed to explore communication and leadership in nursing homes. Registered nurses and other professionals perceived communication as better than their nursing colleagues did. Overall, results suggest all factors of communication could improve. In terms of leadership, licensed practical nurses perceived less clarity of expectations, encouragement of initiative, and support than other groups. The study provides insight into what is organizationally necessary to improve quality of care in nursing homes.
University of Missouri-Columbia, Sinclair School of Nursing, Columbia, MO 65211, USA. scottji@missouri.edu
Jill
J
Scott-Cawiezell
Margaret
M
Schenkman
Laurie
L
Moore
Carol
C
Vojir
Robert P
RP
Connoly
Mary
M
Pratt
Laura
L
Palmer
D001291:Attitude of Health Personnel; D003142:Communication; D003430:Cross-Sectional Studies; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D007400:Interprofessional Relations; D007857:Leadership; D008297:Male; D009042:Motivation; D009718:Nurse Administrators / Q000458:organization & administration / Q000523:psychology; D024802:Nurse's Role; D009728:Nursing Assistants / Q000193:education / Q000458:organization & administration / Q000523:psychology*; D009735:Nursing Homes / Q000592:standards*; D015404:Nursing Methodology Research; D009740:Nursing Staff / Q000193:education / Q000458:organization & administration / Q000523:psychology*; D009745:Nursing, Supervisory / Q000458:organization & administration; D015279:Organizational Culture; D016134:Organizational Policy; D036301:Qualitative Research; D012944:Social Support; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States