Emotional labor demands and compensating wage differentials.
The concept of emotional labor demands and their effects on workers has received considerable attention in recent years, with most studies concentrating on stress, burnout, satisfaction, or other affective outcomes. This study extends the literature by examining the relationship between emotional labor demands and wages at the occupational level. Theories describing the expected effects of job demands and working conditions on wages are described. Results suggest that higher levels of emotional labor demands are associated with lower wage rates for jobs low in cognitive demands and with higher wage rates for jobs high in cognitive demands. Implications of these findings are discussed.
Glomb
Theresa M
TM
Department of Human Resources and Industrial Relations, Carlson School of Management, University of Minnesota, Minneapolis 55455, USA. tglomb@csom.umn.edu
Kammeyer-Mueller
John D
JD
Rotundo
Maria
M
D004644:Emotions; D004650:Employee Performance Appraisal; D006608:Hierarchy, Social; D006801:Humans; D007587:Job Description; D015279:Organizational Culture; D012456:Salaries and Fringe Benefits; D012925:Social Conformity; D016526:Workload / Q000523:psychology*