Implementation of a new Central Intake system in community care.
This article identifies how the Central Intake process for the community healthcare programs within one Interior Health health services area was restructured to provide clinical screening for all referrals. The process involved complex project management to ensure the respective input from acute, residential and community care programs. The result was the development of a much more effective, clinically led intake system providing more appropriate referrals within and beyond the community programs.
Home and Community Care Programs.
Gloria
G
Mohr
Deb
D
Bourne
D002170:Canada; D003153:Community Health Services / Q000458:organization & administration*; D017598:Efficiency, Organizational; D006302:Health Services Research; D006801:Humans; D010820:Physicians; D012017:Referral and Consultation / Q000458:organization & administration; D011795:Surveys and Questionnaires