Identifying priority actions for improving patient satisfaction with outpatient cancer care.
In parallel to developing new cancer therapies, the healthcare community has the responsibility of creating positive treatment experiences for patients. Data from 5907 cancer outpatients treated at 23 hospitals across the United States were analyzed to identify the top priorities for service improvement in outpatient cancer treatment facilities. They included meeting patients' emotional needs, providing information to patients and family members, reducing waiting times, and providing convenience and coordinated care among physicians and other care providers.
Gesell
Sabina B
SB
Research and Development, Press Ganey Associates, South Bend, IN 46601, USA. sgesell@pressganey.com
Gregory
Nancy
N
D000553:Ambulatory Care / Q000523:psychology / Q000592:standards; D001071:Appointments and Schedules; D001291:Attitude of Health Personnel; D002173:Cancer Care Facilities / Q000592:standards; D003266:Continuity of Patient Care / Q000592:standards; D005190:Family / Q000523:psychology; D019538:Health Care Surveys; D006292:Health Priorities / Q000592:standards*; D006297:Health Services Accessibility / Q000592:standards; D006801:Humans; D020380:Needs Assessment / Q000458:organization & administration*; D009369:Neoplasms / Q000523:psychology*; D010044:Outpatient Clinics, Hospital / Q000592:standards; D010353:Patient Education as Topic / Q000592:standards; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000592:standards; D011795:Surveys and Questionnaires; D013997:Time Factors; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States