'To each according to his needs': public libraries and socially excluded people.
To deliver a comprehensive and efficient service to all the community, public libraries must first identify needs and allocate an appropriate level of resources. This article focuses on public libraries in England. It outlines: the Government's policy on social inclusion; the needs of the various socially excluded groups; partnerships and funding; staff training and motivation; and examples of good practice.
CILIP East Midlands Branch, UK. hicken@talk21.com
Mandy
M
Hicken
D019058:Community Networks / Q000458:organization & administration*; D003299:Cooperative Behavior; D004739:England; D006266:Health Education / Q000458:organization & administration*; D006293:Health Promotion / Q000458:organization & administration; D006801:Humans; D007990:Libraries / Q000458:organization & administration* / Q000706:statistics & numerical data; D007999:Library Services / Q000458:organization & administration* / Q000706:statistics & numerical data; D009111:Local Government; D008913:Minority Groups / Q000145:classification / Q000706:statistics & numerical data; D020380:Needs Assessment / Q000592:standards; D024382:Professional Role; D015397:Program Evaluation; D012933:Social Identification; D012939:Social Planning