How to boost satisfaction rates: a tale of two EDs.
Reducing wait times for patients is the key to boosting satisfaction ratings. EDs that have raised their rankings from the ninth and 45th percentiles to the 90s indicate the following: An interdisciplinary task force helps ensure ED needs will be given priority. Moving processes such as testing and registration into the ED are great timesavers. Celebrating successes will help make improvement fun and engender stronger staff support.
D004636:Emergency Service, Hospital / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D007196:Indiana; D007318:Inservice Training / Q000458:organization & administration; D009820:Ohio; D019982:Organizational Case Studies; D017060:Patient Satisfaction