Pediatric nurses may misjudge parent communication preferences.
Pediatric nurses need an easy way to gauge parents' communication preferences. A tool for this was developed in a series of rapid cycle improvement stages, including focus groups, rapid cognitive interviews, an administration ease test, and a tool utility test. The latter found that two thirds of nurses misjudged parents' communication preferences; half underestimated parents' information desires. Presenting these findings to nurses in a "needs demonstration" meeting was crucial to incorporating the tool as standard patient care.
Center for Child Health Outcomes, Children's Hospital San Diego, Calif 92103, USA. esobo@chsd.org
Elisa J
EJ
Sobo
D000328:Adult; D001291:Attitude of Health Personnel; D001294:Attitude to Health; D015982:Bias; D002140:California; D002648:Child; D002673:Child, Hospitalized; D002755:Choice Behavior; D003142:Communication; D003661:Decision Support Techniques; D005260:Female; D006801:Humans; D007407:Interviews as Topic / Q000379:methods* / Q000592:standards; D007600:Judgment; D008297:Male; D016294:Models, Nursing; D008960:Models, Psychological; D009730:Nursing Assessment / Q000379:methods* / Q000592:standards; D015403:Nursing Evaluation Research; D009741:Nursing Staff, Hospital / Q000523:psychology; D010290:Parents / Q000193:education / Q000523:psychology*; D018802:Patient-Centered Care; D010371:Pediatric Nursing / Q000458:organization & administration*; D011368:Professional-Family Relations