Complaints and quality: handle with care!
Paterson
Ron
R
D001291:Attitude of Health Personnel; D006077:Government Agencies; D018166:Health Care Reform; D006296:Health Services / Q000592:standards; D006801:Humans; D007857:Leadership; D008318:Malpractice; D009313:National Health Programs / Q000331:legislation & jurisprudence / Q000592:standards*; D009520:New Zealand; D017060:Patient Satisfaction / Q000331:legislation & jurisprudence*; D010817:Physician-Patient Relations; D010820:Physicians / Q000523:psychology; D011364:Professional Practice / Q000592:standards; D011785:Quality Assurance, Health Care / Q000331:legislation & jurisprudence