title: Achieving heroic customer service.
authors.affiliation: bgabriel@nahc.org
authors.forename: Sam
authors.initials: S
authors.lastname: Geist
mesh_terms: D003258:Consumer Behavior; D004645:Empathy; D006801:Humans; D007398:Interpersonal Relations; D010559:Personnel Management; D011340:Problem Solving; D024382:Professional Role