Measuring mammography patient satisfaction.
This study identified how the mammography industry addresses patient needs and satisfaction through consumer satisfaction mechanisms. Survey results from 500 randomly selected mammography facilities show that more than 50% of the facilities make an effort to address patient satisfaction. Results highlight the need for institutions to critically review reliability and validity criteria of satisfaction instruments, thus enabling valuable organizational change.
Wagner
Jennifer
J
Department of Allied Health, Fort Hays University, Kan, USA.
D000328:Adult; D001294:Attitude to Health; D003625:Data Collection; D005260:Female; D058016:Health Facility Administration; D007722:Health Knowledge, Attitudes, Practice; D006301:Health Services Needs and Demand; D006801:Humans; D007407:Interviews as Topic; D008327:Mammography / Q000523:psychology*; D010344:Patient Advocacy; D017060:Patient Satisfaction; D010865:Pilot Projects; D011785:Quality Assurance, Health Care; D011787:Quality of Health Care; D011795:Surveys and Questionnaires; D014481:United States