title: Marketing & customer service in a digital world.
authors.affiliation: Home Care Marketing Solutions, Chapel Hill, North Carolina, USA. mike@hcmarketingsolutions.com
authors.forename: Michael T
authors.initials: MT
authors.lastname: Ferris
mesh_terms: D040421:Cell Phone; D003195:Computer Communication Networks / Q000639:trends*; D034742:Electronic Mail; D018574:Home Care Agencies / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D020407:Internet; D008389:Marketing of Health Services / Q000379:methods*; D019095:Point-of-Care Systems; D016636:Telefacsimile