title: 12 surefire ways to lose patients.
authors.forename: Deborah A
authors.initials: DA
authors.lastname: Grandinetti
mesh_terms: D003142:Communication; D006801:Humans; D009723:Nurse-Patient Relations; D009817:Office Management / Q000592:standards*; D009818:Office Nursing / Q000592:standards*; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*