Designing and implementing a balanced scorecard: lessons learned in nonprofit implementation.
The balanced scorecard has been referred to as the management innovation of the century, and extensive articles have been written using case studies of organizations that use this performance measurement system. This article addresses the key issues of design and implementation with a step-by-step guide to how to design a balanced scorecard and lessons to avoid implementation problems in government and nonprofit settings.
Gumbus
Andra
A
College of Business, Sacred Heart University, Fairfield, CT, USA.
Wilson
Tom
T
D019985:Benchmarking / Q000379:methods*; D004059:Diffusion of Innovation; D017408:Guidelines as Topic; D006801:Humans; D033181:Information Dissemination; D008330:Management Audit / Q000379:methods*; D019982:Organizational Case Studies; D009936:Organizational Innovation; D009937:Organizational Objectives; D009939:Organizations, Nonprofit / Q000592:standards*; D011635:Public Health Administration / Q000592:standards; D019984:Quality Indicators, Health Care; D014481:United States