Validating a patient satisfaction survey translated into Spanish.
A measure of patient satisfaction with the inpatient care experience, which was originally developed in English, was validated in Spanish, and differences in satisfaction between English-language and Spanish-language respondents were assessed. The Spanish translation of the survey demonstrated the same underlying factor structure of the English version of the survey, was reliable at both the subscale and overall level, and accounted for 81% of the variance in Spanish-language respondents' reported likelihood to recommend the hospital to others. Spanish-language respondents showed higher mean satisfaction levels with regard to most aspects of their care than English-language respondents, except when rating staff courtesy.
Miceli
Penny J
PJ
Press Ganey Associates, USA. pmiceli@pressganey.com
D003625:Data Collection; D006630:Hispanic or Latino; D006801:Humans; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care; D012189:Retrospective Studies; D014175:Translating