Different integration processes of patient satisfaction among four groups.
We examined integration processes of patient satisfaction among four groups of patients and found that these groups of patients combined their health care attribute reactions differently to form their overall satisfaction. For the study, we used an emerging noncompensatory model in health care and considered an interaction effect in the analysis. We discuss the implication of the different integration processes of patient satisfaction for health care managers and make practical suggestions for more effective and efficient means of increasing patient satisfaction.
Otani
Koichiro
K
School of Public and Environmental Affairs, Indiana University-Purdue University, Fort Wayne, Indiana, USA. otanik@ipfw.edu
Harris
Lisa E
LE
D000046:Academic Medical Centers; D044383:Black People; D005260:Female; D006270:Health Facility Administrators; D006302:Health Services Research; D006801:Humans; D007196:Indiana; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011787:Quality of Health Care; D012107:Research Design; D044465:White People; D001741:Black or African American