title: Quality and safety in a complex world: why systems science matters to otolaryngologists.
authors.affiliation: Department of Otolaryngology, Children's Hospital, Harvard Medical School, 300 Longwood Avenue, Boston, MA 02115, U.S.A. david.roberson@tch.harvard.edu
authors.forename: David W
authors.initials: DW
authors.lastname: Roberson
authors.forename: Erna
authors.initials: E
authors.lastname: Kentala
authors.forename: Gerald B
authors.initials: GB
authors.lastname: Healy
mesh_terms: D006801:Humans; D010036:Otolaryngology / Q000592:standards*; D011787:Quality of Health Care / Q000592:standards*; D012449:Safety / Q000592:standards*; D017751:Safety Management; D013597:Systems Analysis