Quality and safety in a complex world: why systems science matters to otolaryngologists.
Roberson
David W
DW
Department of Otolaryngology, Children's Hospital, Harvard Medical School, 300 Longwood Avenue, Boston, MA 02115, U.S.A. david.roberson@tch.harvard.edu
Kentala
Erna
E
Healy
Gerald B
GB
D006801:Humans; D010036:Otolaryngology / Q000592:standards*; D011787:Quality of Health Care / Q000592:standards*; D012449:Safety / Q000592:standards*; D017751:Safety Management; D013597:Systems Analysis