Sweating the small stuff: understanding how corporate culture impacts customer services in EMS.
Barishansky
Raphael M
RM
Hudson Valley Regional EMS Council, Newburgh, NY, USA. rbarishansky@onebox.com
Jaskoll
Shai
S
D003258:Consumer Behavior; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006801:Humans; D015279:Organizational Culture; D014481:United States