Using the quality improvement committee to establish accountability and yield results.
Healthcare organizations can respond effectively and efficiently to the needs of consumers and the demands of customers, accreditation agencies, and regulators by implementing a comprehensive quality improvement (QI) program. Using committees with cross-departmental representation, the QI program can facilitate review, analysis, prioritization of opportunities for improvement, and the facilitation of positive change. This article provides an example of how a managed behavioral healthcare organization responded to consumer needs and marketplace demands by using such an approach.
Beaty
Jon
J
PacifiCare Behavioral Health, USA. jon.beaty@phs.com
Beaudin
Christy L
CL
D001071:Appointments and Schedules; D001524:Behavioral Medicine / Q000592:standards*; D017598:Efficiency, Organizational; D006297:Health Services Accessibility / Q000458:organization & administration*; D006801:Humans; D008329:Managed Care Programs / Q000592:standards* / Q000706:statistics & numerical data; D008332:Management Quality Circles; D008605:Mental Health Services / Q000592:standards* / Q000706:statistics & numerical data; D015205:Northwestern United States; D011367:Professional Staff Committees; D012941:Social Responsibility; D013997:Time Factors; D017749:Total Quality Management / Q000458:organization & administration*