Customer service and today's hospital security professional.
Customer service, benchmarking, and budget control have supplanted enforcement as the essential parts of hospital security operations, according to the author. In the article he emphasizes and illustrates the need for security satisfaction surveys and benchmarking to enable the budget process to go smoothly.
Knox
Thomas J
TJ
Little Company of Mary Hospital, Evergreen Park, IL, USA.
D019985:Benchmarking; D002017:Budgets; D003258:Consumer Behavior; D019538:Health Care Surveys; D006801:Humans; D008389:Marketing of Health Services; D012637:Security Measures / Q000191:economics / Q000458:organization & administration*; D014481:United States