The evolution of complaint management in the Hong Kong Hospital Authority. Part 2: the 'complaints' iceberg.
Choy
K M
KM
Hospital Authority, Argyle Street, Kowloon, Hong Kong.
Wong
P
P
Ko
W M
WM
D004202:Disinfectants / Q000009:adverse effects*; D006723:Hong Kong; D006739:Hospital Administration; D006801:Humans; D007258:Informed Consent; D008499:Medical Records
D004202:Disinfectants