Perceived quality of care and outcomes following spinal cord injury: minority status in the context of multiple predictors.
OBJECTIVE
To determine whether patients with spinal cord injury (SCI) who are members of minority groups experience a disadvantage with regard to quality of care, and investigate predictors of perceived quality of care and indicators of outcome.


METHODS
Correlational analysis of longitudinal data.


METHODS
One hundred and forty-three individuals with SCI in the first year following injury (43.3% tetraplegia, 56.7% paraplegia; 53.6% of total had complete injuries).


METHODS
Hospital and postdischarge (usually outpatient) care at 3 SCI model systems.


METHODS
Perceived quality of acute, rehabilitative, and continuing care rated by patients according to standard format. Objective indicators of amount of care (eg, length of stay [LOS], charges) and outcomes (eg, medical complications, Functional Independence Measure [FIM] scores, a life satisfaction measure [the Diener Scale], and the Craig Handicap and Reporting Technique [CHART; a community participation scale]).


RESULTS
Minorities did not report statistically significant differences in perceived quality of care or other indicators (eg, amount of care, medical complications, FIM gain, life satisfaction, and CHART scores) compared with other groups. Severity of injury affected LOS and activity outcomes. Satisfaction with medical care before the injury significantly predicted perceived quality of acute hospital care, inpatient rehabilitation, and continuing care (P < 0.03, 0.02, and 0.02, respectively).


CONCLUSIONS
A number of factors may affect variations in perceived quality of care and outcomes, but ethnicity is not always the most important predictor. Asking patients about their satisfaction with previous care can assist in distinguishing satisfaction with current care from pre-existing biases.
Kessler Medical Rehabilitation Research and Education Corp., West Orange, New Jersey 07052, USA. mjohnston@kmrrec.org
Mark V
MV
Johnston
Kenneth
K
Wood
Scott
S
Millis
Steve
S
Page
David
D
Chen
D000328:Adult; D001741:Black or African American / Q000523:psychology*; D000367:Age Factors; D005260:Female; D006630:Hispanic or Latino / Q000523:psychology*; D006801:Humans; D008137:Longitudinal Studies; D008297:Male; D008875:Middle Aged; D008913:Minority Groups / Q000523:psychology*; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction / Q000208:ethnology*; D010549:Personal Satisfaction; D012720:Severity of Illness Index; D012959:Socioeconomic Factors; D013119:Spinal Cord Injuries / Q000208:ethnology / Q000534:rehabilitation*; D014481:United States