Therapeutic communication part 2: strategies that can enhance the quality of the emergency care consultation.
Therapeutic, patient-centred communication as well as being desirable in its own right may also have the potential to improve satisfaction, health outcomes and change health behaviours in Emergency Care. This paper, the second of two, identifies from a substantive literature review five specific communication strategies that, when employed in an Emergency Care consultation, could significantly enhance its therapeutic potential. The five strategies: questioning, listening and noticing, communicating empathy, establishing and incorporating the patient's cares and concerns and concluding the consultation have been derived from the purposeful selection and analysis of communication research between 1990 and 2002.
Stepping Hill Hospital, Honorary Lecturer School of Nursing, Midwifery and Health Visiting, University of Manchester, UK. paula.o'gara@stockport-tr.nwest.nhs.uk
Paula E
PE
O'gara
Wendy
W
Fairhurst
D003142:Communication; D003463:Cues; D016529:Emergency Nursing / Q000379:methods* / Q000592:standards; D004638:Emergency Treatment / Q000451:nursing* / Q000523:psychology / Q000592:standards; D004645:Empathy; D006801:Humans; D008487:Medical History Taking / Q000379:methods / Q000592:standards; D016294:Models, Nursing; D008960:Models, Psychological; D009633:Nonverbal Communication; D024802:Nurse's Role; D009723:Nurse-Patient Relations; D009730:Nursing Assessment / Q000379:methods / Q000592:standards; D010043:Outcome and Process Assessment, Health Care; D010358:Patient Participation / Q000523:psychology; D018802:Patient-Centered Care / Q000379:methods* / Q000592:standards; D010808:Physical Examination / Q000379:methods / Q000451:nursing / Q000592:standards; D011785:Quality Assurance, Health Care / Q000458:organization & administration; D011795:Surveys and Questionnaires