ED touched by angels slashes complaints.
Volunteers can be much more than go-fers for your ED staff. Volunteers can free up staff time while engendering strong relationships with patients and families. Select individuals who have significant life experience, so they can empathize with worried, fearful individuals. Staff gain another set of eyes to keep a watch on patients after they enter the hospital.
D002140:California; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006758:Hospital Volunteers; D006801:Humans; D007587:Job Description; D017060:Patient Satisfaction