The case for customer loyalty.
How does customer loyalty grow? Through good customer experiences. Yet some organizations seem to genuinely fail to understand that they can keep or lose a customer in the proverbial blink of an eye. And in this era of increasing customer demands across all industries, it's important that healthcare financial managers understand the correlation between customer loyalty and customer experience.
Sturm
Arthur C
AC
SRK, Chicago, USA. asturm@sturmads.com
D003258:Consumer Behavior; D006801:Humans; D014481:United States