More dollars and more smiles.
Healthcare organizations can enhance customer satisfaction by identifying problem points along the revenue cycle and using key performance metrics to resolve those issues. They can establish metrics for revenue-cycle customer satisfaction by: Mapping the process to identify touch points. Confirming touch points and asking employees for their perceptions. Talking to patients and families. Conducting research.
Gilreath
Leslie P
LP
HFM Performance Advantage, LLC, St. Joseph, MI, USA.
Burns
James C
JC
D003258:Consumer Behavior; D003695:Delivery of Health Care / Q000191:economics* / Q000592:standards; D005190:Family; D005376:Financial Management / Q000458:organization & administration*; D017144:Focus Groups; D006801:Humans; D007182:Income; D009936:Organizational Innovation; D010361:Patients; D014481:United States