Improving staff member satisfaction and productivity through technology.
In 2000, the Hospital of the University of Pennsylvania, Philadelphia, installed a patient flow management system. Staff members embraced the technology, finding that it improved communication and quality of patient care, and hospital administrators noticed increased productivity and revenue after implementing the system. This article offers an overview of the system's benefits as well as recommendations for successful technology implementation.
McHugh
Noreen
N
Hospital of the University of Pennsylvania, Philadelphia, USA.
D003266:Continuity of Patient Care; D017598:Efficiency, Organizational; D006751:Hospital Information Systems; D006785:Hospitals, University / Q000458:organization & administration; D006801:Humans; D007588:Job Satisfaction; D008838:Microcomputers; D009738:Nursing Service, Hospital / Q000458:organization & administration* / Q000592:standards; D019982:Organizational Case Studies; D013527:Perioperative Nursing / Q000458:organization & administration / Q000592:standards; D015143:Philadelphia; D015397:Program Evaluation