title: The road to service excellence: quality system implementation in health and human services.
authors.affiliation: Dougherty Management Associates, Lexington, MA, USA.
authors.forename: Adrian
authors.initials: A
authors.lastname: Bishop
mesh_terms: D003258:Consumer Behavior; D006801:Humans; D008605:Mental Health Services / Q000458:organization & administration* / Q000592:standards; D011785:Quality Assurance, Health Care; D014481:United States