title: [Rules of telephone poison information service: guidelines for call management].
abstract: A rules of telephone poison information service for general public and telephone toxicological consultation for medical staff, mainly physicians, are presented in the study. Guidelines for call management: necessity of caller assessment while dealing with information given to the general public and factors that influence successful telephone encounters are presented. The types of questions that are appropriate to ask about patient, considering both the patient state and the toxin(s) involved while dealing with a telephone toxicological consultation are also presented.
authors.affiliation: Ośrodek Informacji Toksykologicznej, Kliniki Toksykologii, Collegium Medicum, Uniwersytetu Jagiellońskiego w Krakowie.
authors.forename: Dorota
authors.initials: D
authors.lastname: Targosz
authors.forename: Beata
authors.initials: B
authors.lastname: Szkolnicka
authors.forename: Jowanka
authors.initials: J
authors.lastname: Morawska
mesh_terms: D004346:Drug Information Services / Q000592:standards; D015277:Hotlines; D006801:Humans; D011039:Poison Control Centers / Q000592:standards; D011044:Poland; D017410:Practice Guidelines as Topic; D019114:Remote Consultation