Communicating with limited English proficiency (LEP) patients: question of health-care access.
In the United States, the ability to understand English plays an essential role in how well patients and health-care providers communicate. This article highlights the concerns of providers, differential health-care outcomes, and risk management concerns of providing health care in an increasingly diverse and polyglot population.
Murphy
Stephen
S
ISMIE Mutual Insurance Company, 20 North Michigan Avenue, Suite 700, Chicago, IL 60602, USA. Smurphy@ismie.com
D002961:Civil Rights; D003144:Communication Barriers; D018864:Cultural Diversity; D006297:Health Services Accessibility / Q000458:organization & administration*; D006301:Health Services Needs and Demand; D006801:Humans; D019303:Multilingualism; D016134:Organizational Policy; D010342:Patient Acceptance of Health Care / Q000208:ethnology*; D011216:Practice Management, Medical; D011369:Professional-Patient Relations; D014175:Translating; D014481:United States