Daily satisfaction surveys yield weekly improvements.
By regularly surveying patients and staff, you can stay on top of key issues that need to be addressed. Daily surveys are easily done with a representative sampling of patient census and key staff members. Addressing staff complaints in a timely manner can contribute to decreased turnover rate. Small changes are easier to accomplish than major ones and often can be just as meaningful.
D003625:Data Collection; D004636:Emergency Service, Hospital / Q000592:standards*; D006801:Humans; D009820:Ohio; D017060:Patient Satisfaction; D010564:Personnel, Hospital; D017749:Total Quality Management / Q000379:methods*