Managing disruptive behaviors in an acute medical/surgical service: a strategy for success.
The implementation of a clinical nurse specialist role is an effective strategy for managing disruptive patient behaviors and improving staff nurse morale in an acute medical/surgical service.
Linck
Connie
C
Medical/Surgical Service, Banner Good Samaritan Medical Center, Phoenix, AZ 85006, USA. connie.linck@bannerhealth.com
Phillips
Susan
S
D000208:Acute Disease; D000556:Ambulatory Surgical Procedures / Q000451:nursing*; D001008:Anxiety Disorders / Q000451:nursing / Q000517:prevention & control; D001130:Arizona; D006791:Hostility; D006801:Humans; D007400:Interprofessional Relations; D009720:Nurse Clinicians / Q000193:education / Q000592:standards*; D024802:Nurse's Role; D009723:Nurse-Patient Relations; D015404:Nursing Methodology Research; D009741:Nursing Staff, Hospital / Q000592:standards; D009871:Operating Room Nursing / Q000193:education / Q000592:standards*; D011795:Surveys and Questionnaires; D014193:Trauma Centers / Q000592:standards