title: Improving the patient experience: a focused approach to improving care.
authors.affiliation: Whipps Cross University Hospital NHS Trust, London.
authors.forename: Eileen
authors.initials: E
authors.lastname: Sills
mesh_terms: D019985:Benchmarking; D006779:Hospitals, Public / Q000592:standards; D006801:Humans; D008485:Medical Audit; D009731:Nursing Audit; D009738:Nursing Service, Hospital / Q000592:standards*; D018802:Patient-Centered Care; D015397:Program Evaluation; D013222:State Medicine / Q000592:standards*; D017749:Total Quality Management / Q000379:methods*; D006113:United Kingdom