The eleven essentials of effective staff meetings, part 2: Getting it together in the name of customer service.
So there you have them: our first 5 Essentials: (1) Punctuality; (2) No Interruptions; (3) No Titles, No Privileges; (4) No Hanging Back, No Monopolizing; and (5) A Written Agenda. Meetings, even the best intentioned of them, need structure, and we are confident that if you adopt these rules, or some reasonable facsimile, you will see great improvement in both staff and patient relationships. In my next article, the remaining 6 Essentials will be discussed, including how we put the Essentials to effective use.
Goldstein
Alan J
AJ
llaama1@mindspring.com
D003226:Congresses as Topic; D003797:Dental Staff / Q000193:education*; D006801:Humans; D010559:Personnel Management; D011215:Practice Management, Dental