Work flow policy and within-worker and between-workers variability in performance.
Work flow policies are shown to induce a change in average between-workers variability (worker heterogeneity) and within-worker variability in performance times. In a laboratory experiment, the authors measured the levels of worker heterogeneity and within-worker variability under an individual performance condition, a work sharing condition, and a fixed assignment condition. The work sharing policy increased the levels of worker heterogeneity and worker variability, whereas the fixed assignment policy decreased them. These effects, along with work flow policy main effects on mean performance times and variability are examined. This article represents an initial step in understanding effects that may be important in the selection of an operating policy, the ignorance of which may lead to costly misestimates of performance.
Doerr
Kenneth Howard
KH
Naval Postgraduate School, Graduate School of Business and Public Policy, Monterey, CA 93943, USA. khdoerr@nps.navy.mi
Freed
Tali
T
Mitchell
Terence R
TR
Schriesheim
Chester A
CA
Zhou
Xiaohua Tracy
XT
D000704:Analysis of Variance; D004526:Efficiency; D006801:Humans; D017146:Models, Organizational; D009042:Motivation; D016134:Organizational Policy; D010559:Personnel Management; D015144:Southeastern United States; D016526:Workload