Measuring a hospital's ability to improve.
The aim of this study was to test whether a recently developed measure of Continuous Quality Improvement (CQI) implementation can provide health care researchers and administrators with a tool to assist in understanding and with developing an appropriate structure for improvement efforts in hospitals. Two hundred respondents from 40 Missouri hospitals completed a 28-item survey addressing 8 domains of CQI. Overall, hospital scores showed low implementation of a structure that supports improvement efforts. All survey domains showed acceptable psychometric results. Leadership proved to be the most important domain of CQI because it differentiated well between all levels of the scale. Because of its ease of administration and analysis, and its reliability, validity, and level differentiation results, the researchers recommend the widespread use of this tool to understand and develop a hospital's organizational structure to support improvement activities.
Meurer
Steven J
SJ
Operations, St Mary Medical Center, Langhorne, PA 19047, USA. smeurer@che-east.org
Counte
Michael A
MA
Rubio
Doris M
DM
Arrington
Barbara
B
D000704:Analysis of Variance; D006761:Hospitals / Q000592:standards*; D007857:Leadership; D008923:Missouri; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000706:statistics & numerical data*