title: Patient satisfaction and pain management: an educational approach.
abstract: The importance of assessing and managing pain has become paramount in today's hospital environment. Poor pain management is associated with impaired health, decreased patient satisfaction, and increased healthcare costs. This quality improvement project on an internal medicine unit at an urban teaching hospital examined the impact of pain education on patient satisfaction with pain management. Although pain scores did not improve, there were improvements made with respect to patient assessment, patient satisfaction, and nursing knowledge.
authors.affiliation: Pain Service, St Michael's Hospital, Toronto, Ontario, Canada. innisj@smh.toronto.on.ca
authors.forename: Jennifer
authors.initials: J
authors.lastname: Innis
authors.forename: Nancy
authors.initials: N
authors.lastname: Bikaunieks
authors.forename: Patricia
authors.initials: P
authors.lastname: Petryshen
authors.forename: Valerie
authors.initials: V
authors.lastname: Zellermeyer
authors.forename: Lorraine
authors.initials: L
authors.lastname: Ciccarelli
mesh_terms: D000698:Analgesia; D001291:Attitude of Health Personnel; D002170:Canada; D004509:Education, Nursing, Continuing / Q000458:organization & administration*; D007722:Health Knowledge, Attitudes, Practice; D006784:Hospitals, Teaching; D006786:Hospitals, Urban; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D009731:Nursing Audit; D015402:Nursing Education Research; D015403:Nursing Evaluation Research; D009737:Nursing Records / Q000592:standards; D009741:Nursing Staff, Hospital / Q000193:education* / Q000523:psychology; D017063:Outcome Assessment, Health Care; D010146:Pain / Q000175:diagnosis / Q000451:nursing* / Q000523:psychology; D017060:Patient Satisfaction; D015397:Program Evaluation; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000458:organization & administration