title: Implementing patient satisfaction survey findings into a customer service action plan.
abstract: Patient satisfaction surveys have become popular gauges of practice efficiency and are among the markers used by third-party payers to measure health-care quality. Although surveys may yield valuable information for providers to improve their services, these results most often are assigned a low priority and not applied in actual practice. This article briefly outlines the basic features of a patient satisfaction survey and details specific steps that managers may follow to implement their findings.
authors.affiliation: Sullivan/Luallin Inc., 3760 Fourth Avenue, Suite 1, San Diego, CA 92103, USA.
authors.forename: Meryl D
authors.initials: MD
authors.lastname: Luallin
mesh_terms: D017598:Efficiency, Organizational; D019538:Health Care Surveys; D006801:Humans; D017060:Patient Satisfaction; D010934:Planning Techniques; D011216:Practice Management, Medical / Q000592:standards*; D011795:Surveys and Questionnaires; D014481:United States