title: Computer telephony in healthcare.
abstract: The telephone provides an easy-to-use, reliable and cheap computer interface. We review computer telephony applications for patient care, clinical research and medical education. We describe uses at our academic health sciences centre and discuss strengths and weaknesses of this technology. Until more sophisticated interfaces, for example personal digital assistants with wireless Internet access, are commonplace, we believe computer telephony can play a useful role in electronic healthcare.
authors.affiliation: Division of General Internal Medicine, Institute of Agricultural, Rural and Environmental Health, University of Saskatchewan, Saskatoon. biem@skyway.usask.ca
authors.forename: H Jay
authors.initials: HJ
authors.lastname: Biem
authors.forename: Artur
authors.initials: A
authors.lastname: Klimaszewski
authors.forename: Florence
authors.initials: F
authors.lastname: Chen
mesh_terms: D002170:Canada; D003201:Computers; D003695:Delivery of Health Care / Q000458:organization & administration*; D013689:Telephone; D014584:User-Computer Interface