title: Improving health care experiences of persons who are blind or have low vision: suggestions from focus groups.
abstract: Persons who are blind or have low vision face special challenges in obtaining care that is safe, effective, timely, and patient centered. To explore perceptions of care and recommendations for improvements, we conducted 8 interviews with experts and 2 focus groups with 19 persons, all of whom are blind or have low vision. Interviewees perceived that they confront special barriers to care because of being blind or having low vision. Barriers fell into 4 broad categories: basic respect, including concerns about physicians thinking they cannot participate fully in their own care; communication barriers, including difficulties interacting with physicians and office staff; physical access barriers, including difficulties getting to and around physicians' offices; and information barriers, including receiving written materials in inaccessible formats (eg, not in Braille, large print, or audiotape). Using common courtesy and individualized communication techniques, physicians and office staff could improve health care experiences of blind and low-vision patients.
authors.affiliation: Cherry Engineering Support Services Inc, McLean, Va, USA.
authors.forename: Bonnie L
authors.initials: BL
authors.lastname: O'Day
authors.forename: Mary
authors.initials: M
authors.lastname: Killeen
authors.forename: Lisa I
authors.initials: LI
authors.lastname: Iezzoni
mesh_terms: D001766:Blindness; D005260:Female; D017144:Focus Groups; D006297:Health Services Accessibility; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D011320:Primary Health Care; D011785:Quality Assurance, Health Care; D014481:United States; D015354:Vision, Low