title: Quality improvement techniques to improve patient satisfaction.
abstract: This paper describes several approaches for implementing quality improvement initiatives to improve patient satisfaction, which enables health-care organizations to position themselves for success in today's global and increasingly competitive environment. Specifically, measuring the views of patients, improving patient satisfaction through a community-wide effort, and using a Six Sigma program are discussed. Each of these programs can be an effective mechanism for quality improvement. A key component to quality improvement techniques involves collaborative efforts by all health-care professionals and managers as they seek to increase patient satisfaction.
authors.affiliation: Health Services Administration, Florida International University, Miami, Florida, USA.
authors.forename: E Joseph
authors.initials: EJ
authors.lastname: Torres
authors.forename: Kristina L
authors.initials: KL
authors.lastname: Guo
mesh_terms: D019985:Benchmarking; D003695:Delivery of Health Care / Q000458:organization & administration / Q000592:standards*; D005246:Feedback; D006801:Humans; D009936:Organizational Innovation; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care; D017749:Total Quality Management / Q000379:methods*; D014481:United States